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QETTLE Reviews 

1,636
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 248 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and stylish design of the taps, noting how wonderful and convenient it is to have instant boiling and filtered water readily available at home. Consumers also appreciate the exceptionally helpful customer support team and the overall smooth installation process experienced with local plumbers or DIY setups. However, some people mentioned issues such as leaking parts, sputtering water during use, or unexpected difficulties with components. A few consumers also noted that the setup could occasionally feel complicated or that certain parts needed extra adjustments over time.

What people talk about most

Product

People report high satisfaction with the product, frequently praising its convenience, stylish design, and... See more

Quality

Reviewers mention positive feedback about quality, expressing satisfaction with the solid build, excellent... See more

Service

Customers had positive experiences with service, frequently praising quick response times and helpful support... See more

Customer service

Clients share positive opinions on customer service, highlighting that support representatives are very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought 4 way tap, blender valve and 4 litre tank direct from Qettle. Delivered within a couple of days. Installed by an accredited installer, as a) I have no DIY skills, b) it's slightly more complica... See more

Company replied

Rated 5 out of 5 stars

Excellent product - great customer service. Installed 2 years ago, I change the filters and do the "deep clean" as instructed. Works faultlessly. However a friend tried (very hard) to operate... See more

Company replied

Rated 5 out of 5 stars

Clear and helpful website, easy ordering, excellent courier. Well packaged with step by step insturctions that I was able to follow - when auto-shut off valve triggered in error quick phone call to cu... See more

Company replied

Rated 5 out of 5 stars

The ordering process was simple, and the tap arrived promptly, packaged securely and very well protected. It has now been installed for a few weeks, and we absolutely love it! The quality is excellent... See more

Company replied


Company details

  1. Home Improvement Store
  2. also in
  3. Countertop Store
  4. Decoration and Interior Design Store
  5. Kitchen Supply Store
  6. Plumbing Supply Store

About QETTLE

Written by the company

Brilliant, British-designed and manufactured QETTLE boiling water taps are 4 in 1, and dispense truly boiling, 100°C water - so you can make a proper cuppa!

Why Choose QETTLE?

Simple and safe to use, easy to install and cost-efficient, it’s time to say hello to a QETTLE and goodbye to your kettle! And best of all, thanks to its unique, multi-patented design, a QETTLE is affordable, too.

As a family-owned business, we know great products and great people make the difference. We’ve lived and breathed kitchen taps for two generations and our fantastic team of dedicated in-house customer service, design, engineering and manufacturing means our family can be trusted to bring a quality, unique product into yours.

4 in 1

Always 100°C water, nothing less.

Filtered drinking water (you can add a chiller too).

Normal hot and cold flows.

It’s that simple.

BUY QETTLE ORIGINAL

Reassuringly Safe

With two-stage safety and an insulated spout, a QETTLE boiling water tap is reassuringly safe. First of all, there’s the red safety clip. When in place, it makes it impossible for boiling water to be dispensed. Highly visual and tactile, it provides peace of mind for children or more vulnerable members of the family. There’s no need to remove the safety clip for filtered drinking water, so the kids can fill up safely and easily.

Secondly, there’s a handle lock. The button on the handle must be pressed down at the same time as the handle is turned clockwise. So even with the safety clip removed, it’s a precise and exacting action to get boiling water.

And of course, unlike a kettle, a QETTLE is fixed in once place, can’t topple over and doesn’t need to be lifted.

How Many Cups?

QETTLE boiling water taps can be teamed with 2, 4 or 7 litre boiler tanks. Making instant hot drinks is just the beginning, so think about how you'll use your tap before you choose its tank size. A 2L tank will give you 4 cups of boiling water in one go, a 4L tank delivers 8 cups and a 7L tank provides 14 cups.

BUY QETTLE SIGNATURE

Installation Your Way

Whether you’re fitting your QETTLE yourself, engaging a plumber or using a QETTLE Accredited Installer, you can be confident that installing a QETTLE is fuss-free.

If you’re still doing your homework, a great place to start is our pre-installation checklist, which covers everything you need to know from water pressure to working out what will go where under the sink. Our step-by-step installation video is a must-watch.

QETTLE Care

As with any appliance, there is a small amount of care required to keep your cuppas tasting great.

Filter cartridges must be replaced every six months (we’ll send you reminders) and once a year you’ll need to deep clean your boiler tank. This is a very quick job you can safely do yourself, all you’ll need is £7.50 for your Kilrock descaler, and 10 minutes to follow our step-by-step video guide at QETTLE.com.

Our Product Range

Our chrome finished Original tap provides all the features of our 4 in 1 range, at a really great price.

BUY QETTLE ORIGINAL

Our Signature Modern is the perfect partner for contemporary kitchens, available in a choice of colour finishes.

BUY QETTLE SIGNATURE MODERN

Our Signature Classic tap offers an elegantly flared base and spout with white lever handles and suits the more traditional kitchen. Available in a choice of colour finishes.

BUY QETTLE SIGNATURE CLASSIC

QETTLE Original Mini is one of two 2 in 1 QETTLE taps offering 100°C boiling water and filtered drinking water. Mini but Mighty!

BUY QETTLE MINI

QETTLE Signature’s Mini partner also offers 100°C boiling water and filtered drinking water. The perfect smaller sibling to a standard mixer tap.

BUY QETTLE SIGNATURE MINI

Our QETTLE Mixer offers a complementary tap for those with a second sink, providing hot and cold flows.

BUY QETTLE SIGNATURE MIXERS

Chilling your filtered drinking water down to 4°C is something you won’t regret in summer!

BUY QETTLE CHILLER

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 72% of negative reviews

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4.5

All reviews

(1,636)

243 reviews in the last 12 months

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Rated 5 out of 5 stars

Great product

Clear and helpful website, easy ordering, excellent courier. Well packaged with step by step insturctions that I was able to follow - when auto-shut off valve triggered in error quick phone call to customer support sorted it out. The tap looks stylish, fitting in with clean lines of our kitchen. It feels solid and well made. Operation so far has been seamless and problem free

12 June 2026
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Reply from QETTLE

Hello and thank you for taking a moment to share your QETTLE experience. We are so pleased to hear how pleased you are! Thank you for choosing QETTLE and here's to many more 100C QETTLE cuppas!

Rated 5 out of 5 stars

Love the tap Now....

Love the tap Now....when we first had it installed we had some issues, but Quettle customer service is excellent, they resolved are isues quickly.

11 June 2026
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Reply from QETTLE

Dear Martin, thank you for sharing the QETTLE love! We're very glad our customer support team were able to assist you, and that you're now enjoying every QETTLE convenience... let's raise a glass/mug to that!

Rated 5 out of 5 stars

Just had the 4 in 1 tap installed

Just had the 4 in 1 tap installed. Very happy with it so far. Loving the chilled and filtered water

10 June 2026
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Reply from QETTLE

Dear Keith, we are delighted to hear how pleased you are with your QETTLE. Thank you for choosing QETTLE and here's to many more QETTLE cuppas!

Rated 5 out of 5 stars

Works a treat

Works a treat

1 June 2026
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Reply from QETTLE

Dear Gwyn, thank you so much for sharing! And thank you for choosing QETTLE!

Rated 5 out of 5 stars

Amazing product, fantastic customer service

When I installed my boiling water tap 3 years ago I did my research and compared with the other much more expensive brand! I loved that I could call and ask for advice and was recommended the best option (not the most expensive) for me. I have been absolutely delighted with it and cannot fault the product. I recently called to ask for some advice about a minor issue. Without any fuss I was sent out various new parts without charge as still under warranty and with excellent service. Would highly recommend.

1 July 2026
Unprompted review
QETTLE logo

Reply from QETTLE

Dear Karen, thank you so much for taking a moment to share your QETTLE experience - we are grateful for all feedback - but long-term ownership of a product is very helpful, and we are delighted you have been so happy with your QETTLE for such a long time. We're also delighted our customer support was able to help you recently - here's to many more QETTLE cuppas!

Rated 5 out of 5 stars

Great customer service

Heidi was fantastic and helped with both the demo and ordering process, the kit as delivered is very comprehensive with good instructions and of course brews a great cup of tea! The quality of the tap is extremely good and smooth operation.

4 June 2026
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Reply from QETTLE

Dear Doug, thank you so much for sharing your kind words about QETTLE - we are delighted you felt the video demo was so helpful and that, now you have your QETTLE, you're enjoying using it, and your QETTLE cuppas!

Rated 5 out of 5 stars

Very pleased

My tap was initially fitted by a local plumber and worked perfectly for the first day, but unfortunately it then developed a fault. I contacted Qettle, and their customer service team were extremely helpful. A replacement tap was sent out promptly, and a specialist plumber attended to rectify the issue.
I was very impressed with the level of customer service, as Qettle could easily have rejected my request given that the original installation had not been carried out by a Qettle-trained installer. Instead, they dealt with the problem quickly and professionally.
I am also currently in the process of fitting a 4-litre boiler tank, which I would highly recommend to others. Overall, I have been very pleased with both the product and the support provided by Qettle.

27 June 2026
Unprompted review
QETTLE logo

Reply from QETTLE

Dear Sean, our thanks for taking a moment to share your QETTLE experience. We're so pleased our customer support team were able to assist you - and we hope you're enjoying both plenty of QETTLE cuppas and refreshing, filtered drinking water!

Rated 5 out of 5 stars

A true ‘boiling water’

A true ‘boiling water’ tap at a far more reasonable price compared to another well known brand.
Very happy to date!!

29 May 2026
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Reply from QETTLE

Dear Peter, thank you very much for taking a moment to share your QETTLE feedback, we're so pleased you're enjoying your 100C QETTLE cuppas, and hopefully filtered drinking water too! Thank you for choosing QETTLE.

Rated 5 out of 5 stars

We had a problem with the boiler

We had a problem with the boiler, it was replaced within 2 days was going to be one day but an issue with delivery not a qettle.

12 May 2026
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Reply from QETTLE

Dear Jean, thank you for sharing your QETTLE experience - we're so glad we were able to get your tap back on cuppa duty and normal service has been resumed!

Rated 5 out of 5 stars

Good

Good, review must be at least 10 characters.

2 June 2026
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Reply from QETTLE

Dear Lee, our thanks for sharing your feedback and for choosing QETTLE!

Rated 5 out of 5 stars

It’s neat

It’s neat, compact, practical and super convenient. Highly recommend.

29 May 2026
QETTLE logo

Reply from QETTLE

Dear Phil, thank you for sharing your QETTLE feedback - we're very pleased to hear how much you're enjoying the convenience of a QETTLE and appreciate your recommendation.

Rated 5 out of 5 stars

Great product

Great product. Shame the Qettle fitters aren't available in Cornwall, but found a local plumber with experience in fitting them, so all good.
The water cooler is a game changer in our house as we drink a lot of it.

22 May 2026
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Reply from QETTLE

Dear David, thank you very much for taking a moment to share your QETTLE experience - we're delighted to hear what a gamechanger your new QETTLE has been! We're working on our Cornish coverage... we'd love to reach out to the plumber you used!

Rated 5 out of 5 stars

Ordering online was very easy

Ordering online was very easy. Delivery was on time and in perfect condition. Great communication throughout. Once installed, we have been delighted with the new boiling tap and all works perfectly.

27 May 2026
QETTLE logo

Reply from QETTLE

Hello and a big thank you for taking a moment to share your QETTLE experience! We're so pleased to hear how easy you found our ordering process, and even better, how pleased you are with your new QETTLE tap... we'll raise a cuppa to that! Thank you for choosing QETTLE.

Rated 5 out of 5 stars

Excellent product which works well.

Excellent product which works well.
The website was very helpful and instructive.

20 May 2026
QETTLE logo

Reply from QETTLE

Hi David, thank you very much for sharing your QETTLE feedback - we are so pleased to hear how much you're enjoying your new tap!

Rated 5 out of 5 stars

Good value and British

After initial delivery issues the tap was installed as part of the kitchen upgrade and is functioning well. No issues so far and already have retired the kettle.

13 April 2026
QETTLE logo

Reply from QETTLE

Dear Kay, thank you for taking a moment to share your QETTLE feedback - we're delighted to hear you're enjoying your QETTLE cuppas and that your kettle with a 'k' is now in retirement ;-)

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