Q-Park Danmark A/S Reviews 

Customer service is fast and helpful. I'm appreciate them for consider my mistake and give me back my money.

Should give 0! Literally in a store for 10 minutes with my kids and get a 915 dkk ticket-the women giving the ticket was standing there and shrugged her shoulders! Disgraceful thieves and during Christmas.

Absolutely horrible experience multiple times. This company is truly a money scam machine. Their employees are just waiting around for you to make a slightest mistake - like park over the line a few cm or forget to set your time disk. Then they write you a huge fine as soon as they get a slightest chance. No humanity whatsoever.

I parked at Fotex in Aarhus where allowed parking is for three hours for free. I got a 900kr fee after 30 min just because I forgot to set my timing.

As far as customer service goes, you cannot even tell if you’re talking to a robot or a human. They have zero consideration for your arguments - let alone a little bit of humanity or understanding.

Parking without getting a fine in Denmark is almost impossible due to this scam organisation.

I would rate zero if possible. These guys are thieves, they just wait in ambush at the local stores. Can you believe you get fined for parking your car to get groceries???
Unbelievable.

The customer service is excellent! So helpful and quick with replying. I got double-charged for parking by my own mistake. They not only paid me back but were also super kind and quick about it.

Money making machine, what a disgrace, they do not even consider first-time mistake. When they reply to a claim, they go around and do not touch the arguments that you carefully used, and tried to explain the situation in a honestly manner. Turns my stomach. Folks, not allowed to ever make a mistake, even if innocent! Be careful users, you will be charged irrespectively, they will never listen, good luck when parking..

Had a parking fine refunded, no discussion or issues

This company is just one big scam, giving fines for no reason and even after a good reasoning they cant take it back, they have no idea if the parking lots are theirs or not. Just a big mess of a company.

I have paid for a parking space, but set the number plate of my bike instead of my car. Has made a claim. No mercy just pay - very bad service - money machine🤮

The service in this company is great. By mistake, I paid more than the amount I was supposed to pay, and when I contacted the management, they did not delay at all in responding, correcting the mistake, and refund the excess amount that I paid.

Never go to this parking. They have weird line to park and if we are out of the line for 5 cm you will get an expensive fine.

Very good follow up from Q-Park Denmark regarding a payment for parking in Silkeborg. Prompt answer and a refund. Excellent customer service!

See my correspondence with customer service.
Refund of a parking fee despite incorrect operation of the parking terminal.
It would be helpful to have a description of the procedure and what to consider when entering information. Ideally, this should be displayed on a larger board next to the terminal so that visitors can read it at their leisure. There is always another customer waiting at the terminal, so you hurry to complete the booking. I would appreciate being able to read the procedure at my leisure without blocking the terminal for other customers.

This was the worst parking experience I’ve ever had. In most modern parking facilities, your car is automatically scanned upon entry, and to pay you simply enter your license plate number at the payment machine. Here in Odense, Denmark, however, you are required to manually register your car at the beginning of your parking time—a rule that is poorly explained and not easy for tourists to understand. This user experience is not built for customers but to maximise profit for the company Q-Park.

Since we didn’t register at the start, we ended up with a fine of 915 DKK ~ 125 EUR. To me, this feels more like a trap than a fair system.

Will never use Q-Park again.

***WARNING***
Stay away from Circle K Nordhøj, Køge. Circel K has hired the worst scam parking company Q-Park to issue as many fines as possible.
They are hovering around to catch you out right there in undercover unidentifyable cars, private and no clear indication that they are there. Was charging my car and at the end needed to get my kids from Burger king and when coming out after 3min and 10 seconds i received a 855DKK fine. ABSOLUTLY UNACCAPTABLE. Not Customer friendly place at all. STAY AWAY ...

I parked my car in my own car park and was ticketed by q-park in January 2024. I Had parked in an electric charging area as there were no other spaces available. I was told I had no right to park in my own car park which is a communal parking area for all owners even though my car is registered to park in the car park. I complained the same day I received the ticket and they never replied for 6 months. When they did I was informed I had no right to park in my car park because they had put a sticker over another company’s sign and had no agreement in place with our bestyrelsen to ticket cars in January 2024. In May 2024 we were informed that there was a contract in place with q-park even though they were ticketing cars previous to this agreement because they bought the previous company. I had a court meeting in January this year and they never showed up and the judge closed the case. 5 months later they took another case against me for the same ticket. We invited this company to monitor our car park from outside users and they end up ticketing residents. We installed the electric charging stations to make it easier for all our residents. They don’t care.

Out to rip off tourists. In Aarhus the parking attendant told me where to park, parked within the lines followed all instructions only to return to a 895kr fine. If I could give no stars I would.

Avoid this company if you can and use a different parking app in Denmark. They will charge your card without your authorisation for vehicles you maybe used once or twice - like a rental car - many months after you used the app. The app will charge your card without you initiating a payment or a parking session.

The customer service is fantastic.They solve my problem too fast,are very polite and with good communication skills.

Handicap parking, pensionist with low income kr 6000 / month got a penalty of kr 895.
In an appeal I provided a copy of arrival and departure time from Mobile Milage app. But this company do not care the facts they penalize drivers from hardware failure and mistakes.
Result:
We have now read your appeal dated 30-07-2025 and reviewed the case.
The control fee was issued, as your parking-disc was out of order and therefor did not provide
your time of arrival during the attendant's observation of your vehicle - See enclosed photos
hereof. The Parking-disc must be sat to the nearest quarter of your arrival and the parking must be
terminated immediately when the parking-disc expires.
As the driver of the vehicle you are responsible for making sure, that the parking-disc - either
manual or electronic - is set correctly and fully functional during the entire parking.
It does not matter how long you were gone from the vehicle, as a parking-disc is required
according to the sign.
It is not possible to get a control fee reduced based on education, pension, reduced income or
similar.
Based on the above, we find that the control fee is correctly issued and is therefore upheld.
Payment of DKK 895 should be paid within 30 days of receiving this decision. Please find the
payment information below:
+71< 000000067802058 +87962644<
If the control fee is not paid, the case will be handed over to our solicitor, this could result in a
court case and additional costs for you.

Kind Regards
Q-Park Operations Denmark A/S
Dept. for Control Fee Services