Q-Park UK Reviews 529

We paid for three full days parking, but upon leaving we left 24 minutes late and were charged 4 pounds. But we had already paid for a full day, so we thought that would have covered it. But no, and no refund.
Ripoff, don’t go there.

Every time I park my car here my doors get hit by another car. The spaces are so small even if you are within the lines you get hit. The problem is the concrete posts, you have to park so your not next to the walls to get out. Then if another car is next to you have to squeeze yourself out. But unfortunately most people in London dont care about whacking there door against yours. So now my car has dents on all 4 door and chips all from this Garage. I know this Garage was built in another time, but if you value your vehicle park on the street and get a ticket. I have reported this before but they just come back and say nothing to see here. So forget your response its pointless.

Poor and inaccurate directions. Now they are trying to charge us twice for every session and the second charge is double that of the first. Soon to go the way of NCP with any luck

I pre booked in a space in Bristol with a code given by the Ibis Hotel. When I arrived in Bristol, I clicked the link on my confirmation email from Q park to get directions and was directed to the Millenium car park. Turns out, this is not run by Q park, so when I left, I had to pay £25 for my overnight stay (having already paid Q park).
To be fair, Q park refunded my prebooked ticket cost but I ended up paying a lot more because the email sent me to the wrong place. Be careful.

A visit to hospital is never a easy visit when you have cancer or any other terrible illness but the shuttle bus service that Q Parking provides through two wonderful people that are without a doubt must be there top employees Sandip and Shrelle to get you to your appointments and through the hospital grounds at QE is amazing pick you up and drop you off get you there swiftly and safely always a pleasure and thank you for providing such a first class service and also invaluable for the patients to be greeted with a smile and friendly manner once again thank you

Q park York,parked here via automated number recognition booking for a 24 hour stay,do not park with this company if you can help it,there are NCP parking which is fair and honest unlike Q park. When I arrived at 10:35 thrir booking sustem automatically started the booking time from 00:00 that day and when I left the following day at 10:50 they then thought it ok to charge me for an extra two hours parking saying it logged me at midnight on that day. Robbing dog of a company and avoid at all costs in York!
Disgusting service and the car park has tiny access and exits which force you to jump kerbs to get out!!!!!…never again robbing idiots!!!

Won`t be using again, Q Park Edinburgh. They Said got discount as using a hotel registered with them but got charged just under £28 for a night. Then I get two penalty charges first on entry £60 and second offence which doubles, when leaving was £120 as the car park is in a LEZ.
No mention of this zone when booking.
That spoilt my first ever time in Scotland (Edinburgh)

Was at Solihull Hospital Monday, drop off at Oncology Dept, parked for 12mins, Surprise Surprise, Parking Ticket with Blue Badge,the Ticket Warden had a IQ of Zero? Watch This Space Q park

Q Park York, I arrived circa 20 mins early and left 65 mins early. I get an e mail saying I have been charged for arriving early but no rebate for leaving early !! It seems as thought it’s all about taking money off people at every opportunity. It’s disgusts me

Left my car here for 24 hours and came back to find someone had been through it and taken money from my change pot.
I actually took a photo of the change before leaving—just out of curiosity, not because I expected anyone to take it—but unfortunately that’s exactly what’s happened.
It may only have been £3, but it’s still theft and shouldn’t be happening under any circumstances. If this is happening to multiple cars, it quickly adds up.
Really disappointing experience and it makes me question how many other customers this has happened to without realising.

A total disgrace we pre booked the car park on Mother's day 15 Narch to enjoy the day. We tried twice to access the car park the shutters would not open for us. We driven around the corner and parked.on NCP car park.
I contacted Q car parks on 5 occasions asking for a refund which they have refused even though I sent a picture of the shutters closed.
I will never park their again beware when booking

Sheffield, Durham Road - 1 star.

Absolutely disgusting pricing for the location.

£14 for 5 and a half hours near the Royal Hallamshire Hospital and the University of Sheffield is extortionate. Profiteering from students, patients and NHS visitors - people who are often already financially stretched and have little choice. A shameless, money-grabbing company. Avoid if possible.

Q Park, Greenside, Edinburgh - An overall positive experience for the parking itself. The car park was recommended by the nearby hotel we were staying at. What was extremely disappointing was that neither the hotel nor the car park gave any indication to the fact that both were located within a Low Emission Zone. Something we didn't realise until we'd driven over 4 hours to get there. We now have a large penalty to pay which has taken the edge of what was a lovely break. Had we known about this before hand it would have influenced our travel plans. Extremely poor customer service communication.

Kieran and Kelly at Liverpool one car park were very helpful when it came to paying for our stay

on arrival at the airport parking the cost of my booking increased massively, the original booking cost was around £30 when I arrived they wanted to charge me an extra £25 per day because my vehicle doses not have transparent windows all round (Van style car) when I booked I entered my number plate so they were fully aware this is obviously a deliberate way to charge extortionate fees as once you are there you have no choice to pay or miss your flight.

If I could give 0 stars i would. Tried to book a parking space for tomorrow at Brindley Place Birmingham. On their website they state the price as being £12.50 for 4 hours. When I tried to book it gave the price as £24.50.Asolute rip off! It's really time the government did something about these parking companies!

I pre booked the parking at the Omni Centre Edinburgh as this was recommended to me by the hotel I was staying at.

When you prebook you have to give an arrival and departure time. Obviously it is difficult to be exact when you are travelling to and through a city. So I arrived 21 minutes ahead of schedule for which I was charged an additional £3.70. So unless you can be exactly sure of your arrival and departure time, give this company a miss.

I parked at Q-Park Soho on 23 January, arriving around 7:30pm to attend the Prince Edward Theatre. I chose this car park specifically because of the long-standing 50% theatre discount. After the show, however, I was told the scheme had been quietly scrapped and replaced with an app-only pre-booking discount — with no clear or adequate notice at the car park itself.

In hindsight, yes, I could have used the app, but it was entirely reasonable to assume that paying on-site would still be convenient, as it always had been. The theatre has since confirmed that this change — and the lack of customer notification — sits squarely with Q-Park. Despite raising a detailed complaint, Q-Park showed no interest in customer service or goodwill, simply deflecting responsibility and choosing not to exercise any discretion to resolve the issue. I ended up paying £55 for just a few hours of parking.

It’s now clear that revenue maximisation has taken priority over customers, and that Q-Park are perfectly happy to benefit from outdated assumptions while offering no meaningful transparency. Reading other reviews only reinforces this impression — and anyone reading this should consider who is more likely to be honest, genuine, and safe to deal with. It certainly isn’t Q-Park.

Add to this weak security, poor maintenance, and a strong smell of urine throughout the car park, and it’s hard to understand how this is marketed as a “premium” service. Very disappointing overall.

I pre-booked Q-Park in Manchester, to arrive from 5.55pm until 2am. I arrived at 5.57pm but was charged an extra £2.90 for arriving one minute early at 5.44 according to their ANPR, I emailed to dispute this but they refused to accept what I said and they say there is no way to appeal.

Booked because there was a £7 for 8 hours offer with prebooking for attendees of the Theatre Royal. Entered car park on level one and all those that arrived earlier had hogged the middle bay of the blocks of three and there were no blue badge disabled bays on level one or two. This made it difficult for us to find a suitable place to park. After we had parked, the lift was out of order so we had to go up several flights of stairs to get out. The only good thing for our "experience" was that the £7 prebooked charge was 1/3 of the normal £21 charge. Even so, we would not use this car park in future.