PureGym UK Reviews 

67,266
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the staff for their friendly, approachable, and professional demeanor, often noting their helpfulness and encouraging nature. Many people appreciate the welcoming atmosphere and feel motivated, finding the gyms to be clean and well-maintained with a good variety of equipment and classes. However, some customers also noted concerns regarding facility upkeep, mentioning issues like maintenance problems in changing rooms, general cleanliness, or outdated aspects in certain locations. Additionally, a few other people felt that the user experience was sometimes negatively impacted by other members hogging equipment, reserving machines, or filming workouts.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers consistently praising their friendliness,... See more

User experience

Clients share positive opinions on user experience, often highlighting the friendly staff, welcoming... See more

Facilities

Customers consistently note ambiguous experiences with facilities, with some reviewers praising the... See more

Subscription

People report ambiguous experiences with subscription, with some finding the monthly membership affordable... See more

Location

Customers had ambiguous experiences with location, with some finding convenient access to gyms in their local... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Its a great gym, the other members are friendly, the staff are a little bit absent or not quite engaging. Some of the equipment is intimidating for a newbie. Wish i could book in to get a PT to show m... See more

Company replied

Rated 5 out of 5 stars

I've been going to PureGym for a while now, and it's honestly one of the best decisions I've made for my fitness. The classes are brilliant and a great way to mix up my weekly workouts. I always l... See more

Company replied

Rated 5 out of 5 stars

PURE GYM DARTFORD Such a welcoming gym I feel so at home here. The encouragement the staff give are honestly INSANE!!! Naz and Alison have honestly gave me such a drive to get fitter. They m... See more

Company replied

Rated 5 out of 5 stars

Great SAFE place for a workout, especially being a Muslim women. Their women's only workout space and class are fantastic, they have so much variety and the staff female and male are very respectful h... See more

Company replied


Company details

  1. Gym
  2. Fitness Center

About PureGym UK

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

4.0

Great

TrustScore 4 out of 5

67K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(67,266)

5,213 reviews in the last 12 months

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Rated 5 out of 5 stars

Great gym

Great gym, clean and tidy and was able to get on the machines I wanted to use for my exercises without waiting. Staff are friendly and accommodating.

1 August 2026
Unprompted review
Rated 5 out of 5 stars

I have been enjoying the new gym in…

I have been enjoying the new gym in cumbernauld as it has friendly staff and does have a good range of equipment however I feel it needs more equipment such as leg curl machines as u only have lying leg curl machine. Also be good if there was more plate loaded machines. With it being a smaller gym it is sometimes difficult to get on especially if its busy but that is the same with most gyms. I highly recommend this gym to anyone

1 August 2026
Unprompted review
Rated 1 out of 5 stars

People recording in Gym.

PureGym Cramlington is an alright gym with decent equipment, but it can get very busy. Unfortunately, it's become even more crowded because of the growing number of people bringing tripods and filming themselves while working out.

A gym is meant to be a place where members can exercise, not a movie set. It's frustrating having to wait while someone sets up a camera, records multiple takes, or spends ages posing in front of mirrors and equipment. It also raises privacy concerns, as other members can end up being filmed without their consent.

We all pay the same membership to use the equipment, so everyone should be able to work out without unnecessary delays or worrying about appearing in someone else's video. I hope PureGym considers introducing clearer rules around filming to make the gym more comfortable and accessible for everyone but so far I have not seen anything.

30 July 2026
Unprompted review
Rated 5 out of 5 stars

I've been a member of PureGym Beeston…

I've been a member of PureGym Beeston for ten years and I went to train today with significant back pain when Callum Ford (personal trainer) noticed I was in pain and came over to see if I was ok and asked what the problem was ,he then gave up his own free time and helped me with some stretching exercises which has made me feel a 100% better complete hero ,thanks PureGym and thanks Callum Ford ...it's little things like this that make me glad I'm a member!!!!😊

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Downgrading membership

Having had no joy in downgrading on the app or the website and hitting a brick wall with emailing Facebook messenger was my last resort. Boy are these people hard to get hold of!! Haleemah sorted my problem immediately 😁

30 July 2026
Unprompted review
Rated 5 out of 5 stars

Experience at the PureGym

Today I managed to train with one of the trainers and the trainer was very helpful, friendly and very knowledgeable helped to understand how different machines work. I was impressed and this helped me to gain confidence in the gym setting. Many thanks.

30 July 2026
Unprompted review

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