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Punktid Reviews 

11,499
•
TrustScore 4 out of 5

4.1

Gaming service Provider
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Review summary

Created with AI, based on recent reviews

Evaluating 184 reviews, reviewers had a great experience with this company. Customers frequently mention that purchases are very easy to make, describing the smooth and straightforward buying process for digital items. Consumers consistently appreciate the reliable service and fair prices, noting that activation codes usually arrive within just a few minutes of completing the transaction. Some reviewers were not happy with occasional delivery delays, mentioning that receiving codes can sometimes take much longer than expected. A few consumers also noted issues with customer support response times or encountered frustrating problems where codes took several hours or even a full day to arrive.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, showing mixed feelings due to high disagreement among... See more

Response time

Users describe ambiguous interactions with response time, reflecting a wide range of experiences from severe... See more

Delivery service

Consumers find delivery service to be ambiguous, experiencing a mix of fast arrivals and significant delays.... See more

Order

Customers had ambiguous experiences with order processes, reflecting a wide range of satisfaction levels.... See more

Service

People report positive experiences with service, highlighting fast, polite, and reliable assistance.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

There was a issue when i tried to buy Office 2016, had to wait a week for the code, allmost tought i got scammed. But thankfully the stuff took hold and i got my code, so all good, otherwise haven't... See more

Rated 4 out of 5 stars

Site worked well, as well as the order tracking. I received my Xbox gift card code in 20 minutes. Ideally, I would of course prefer receiving a digital product immediately after the payment.

Rated 4 out of 5 stars

First of all it was my first time to see only an AI answer option with no gmail to write. I tried for a long time for the AI to send me a new code for my purchase but it turned out that I wrote it the... See more

Rated 4 out of 5 stars

The product was cheap and the code got delivered. Within 2 hours but I had no rush so no worries there. If only the customer service was more active I could've bought this a week ago. But thankfully e... See more

Company details

  1. Gaming service Provider
  2. Video Game Store

Information provided by various external sources

We began our business in 2009 by offering PSN and Xbox cards but by today our selection has grown multiple times, now ranging from the latest games to software licenses. We have now grown into Estonia’s biggest online store selling game codes, gift cards and software licenses.

Contact info

4.1

Great

TrustScore 4 out of 5

11K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 12% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.1

All reviews

(11,499)

251 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Received 2 PSN wallet codes from 3 I…

Received 2 PSN wallet codes from 3 I ordered. 2 was for 10 gbp and one I'm still waiting is for 50 gbp. Hope its not scam. Otherwise my bank will take action, good I have insurance. Next time I will order from other places like Kinguin.net. Bad feeling about my 3rd order... And sent 2 psn wallet cards instead of 3 is disrespect for customer. This is my last order from these fraudsters.

Update on 13.10.2025. After 30 hours 3rd key arrived. It's your choice if you want wait so long for purchased keys.

11 October 2025
Unprompted review
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Reply from Punktid

Hello,

Thank you for your feedback! We’re sorry to hear that you experienced a delay with your order. In rare cases, especially during weekends, order fulfillment may take a bit longer due to supplier processing times.

We’re glad to see that your third code was successfully delivered and your order is now complete. We always aim to deliver all purchases as quickly as possible, and we appreciate your patience and understanding!

Rated 1 out of 5 stars

Codes are slow to arrive and little to no care about customers

Ordered codes that were available but somehow it takes them hours to send me few codes
Which by their standard available means you get it in few minutes...
Customer support is mostly abysmal, nonexistent.
I get better service from other sites.
Last purchase from this site for me. Slow, lack of respect for the customer and support being completely useless filled with shitty AI as per usual.

10 October 2025
Unprompted review
Punktid logo

Reply from Punktid

Hello,

Thank you for your feedback and for sharing your experience! We’re sorry to hear that your order took longer than expected to be delivered. In most cases, codes are sent within minutes, but occasionally processing delays can occur due to supplier-side issues.

We also checked your support chat, the first response indeed came from our chatbot, but the following messages were handled personally by our support agent Nada.

We apologize for the delay and any inconvenience this may have caused!

Rated 1 out of 5 stars

My Brother ordered codes for 500 Euro

My Brother ordered codes for 500 Euro, and they marked the order as fraudulent, taking 500 Euro hostage for 6 months, unless we send them a copy of a ID, which is totally insane.

2 September 2025
Unprompted review
Punktid logo

Reply from Punktid

Hello,

Thank you for your comment. We understand your concern and would like to clarify the situation. We have a risk management system in place, flagging orders when the payer’s information does not match the billing details. In such cases, we may request additional verification to ensure that the person making the payment is aware of the transaction.

This procedure exists to protect our customers, as we have unfortunately seen scammers attempt to purchase high-value gift cards using unauthorized payment methods.

In this particular case, the orders have already been refunded to the customer, and no funds are being held by us.

Rated 4 out of 5 stars

Site worked well

Site worked well, as well as the order tracking. I received my Xbox gift card code in 20 minutes. Ideally, I would of course prefer receiving a digital product immediately after the payment.

12 September 2025
Unprompted review

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