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Punktid Reviews 

11,499
•
TrustScore 4 out of 5

4.1

Gaming service Provider
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Review summary

Created with AI, based on recent reviews

Evaluating 184 reviews, reviewers had a great experience with this company. Customers frequently mention that purchases are very easy to make, describing the smooth and straightforward buying process for digital items. Consumers consistently appreciate the reliable service and fair prices, noting that activation codes usually arrive within just a few minutes of completing the transaction. Some reviewers were not happy with occasional delivery delays, mentioning that receiving codes can sometimes take much longer than expected. A few consumers also noted issues with customer support response times or encountered frustrating problems where codes took several hours or even a full day to arrive.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, showing mixed feelings due to high disagreement among... See more

Response time

Users describe ambiguous interactions with response time, reflecting a wide range of experiences from severe... See more

Delivery service

Consumers find delivery service to be ambiguous, experiencing a mix of fast arrivals and significant delays.... See more

Order

Customers had ambiguous experiences with order processes, reflecting a wide range of satisfaction levels.... See more

Service

People report positive experiences with service, highlighting fast, polite, and reliable assistance.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

There was a issue when i tried to buy Office 2016, had to wait a week for the code, allmost tought i got scammed. But thankfully the stuff took hold and i got my code, so all good, otherwise haven't... See more

Rated 4 out of 5 stars

Site worked well, as well as the order tracking. I received my Xbox gift card code in 20 minutes. Ideally, I would of course prefer receiving a digital product immediately after the payment.

Rated 4 out of 5 stars

First of all it was my first time to see only an AI answer option with no gmail to write. I tried for a long time for the AI to send me a new code for my purchase but it turned out that I wrote it the... See more

Rated 4 out of 5 stars

The product was cheap and the code got delivered. Within 2 hours but I had no rush so no worries there. If only the customer service was more active I could've bought this a week ago. But thankfully e... See more

Company details

  1. Gaming service Provider
  2. Video Game Store

Information provided by various external sources

We began our business in 2009 by offering PSN and Xbox cards but by today our selection has grown multiple times, now ranging from the latest games to software licenses. We have now grown into Estonia’s biggest online store selling game codes, gift cards and software licenses.

Contact info

4.1

Great

TrustScore 4 out of 5

11K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 12% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.1

All reviews

(11,499)

251 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

Almost positive review

There was a issue when i tried to buy Office 2016, had to wait a week for the code, allmost tought i got scammed.
But thankfully the stuff took hold and i got my code, so all good, otherwise haven't had any problems buying other products.

16 November 2025
Unprompted review
Rated 4 out of 5 stars

Getting a new code

First of all it was my first time to see only an AI answer option with no gmail to write. I tried for a long time for the AI to send me a new code for my purchase but it turned out that I wrote it the wrong way. When I tried to write the right way the AI answerd me that it will contact with someone to take care of it. A new code came actually pretty fast. Experience was good but for a first timer I had to learn a little to communicate with AI correctly

10 November 2025
Unprompted review
Rated 1 out of 5 stars

Codes take alot of time to arrive and customer support is almost nonexistent

Ordered two codes(28.10) the payment went through 15:21, but no codes came. I tried contacting customer support for three hours with no success. Then sent an email to info@punktid to cancel my order, but they sent me an answer "Thank you for your patience and your order will be sent to you as soon as its ready" i replied that i don't want the codes anymore please cancel my order, but they sent me the codes anyway on 29.10 10:48.

28 October 2025
Unprompted review
Rated 4 out of 5 stars

The product was cheap and the code got…

The product was cheap and the code got delivered. Within 2 hours but I had no rush so no worries there. If only the customer service was more active I could've bought this a week ago. But thankfully everything went well and I cam enjoy my game. I hope this won't be the last time I get to use this website. 9/10 for sure

26 October 2025
Unprompted review
Rated 1 out of 5 stars

I bougt a code for xbox that does not…

I bougt a code for xbox that does not work. I even can not submit a complain, because system cant upload a problem screen photo tjat is required. I have lost many hours to solve or report this problem, but client sevice is not existing, no replies on chat bot. Bad, bad, bad company

21 October 2025
Unprompted review
Punktid logo

Reply from Punktid

Hello,

Thank you for your feedback!

We checked the chats and indeed it seems like the automatic response didn't quite resolve your issue, or forward your conversation to one of our agents. Please send us an email at info@punktid.com with screenshots of how you're entering the code (on browser, not console), error message displayed and your Microsoft activation history. Please make sure to also mention your order number. We will then forward the provided info to our seller and ask for a code replacement.

Our sincerest apologies for this situation!

Rated 5 out of 5 stars

some of the best prices

Here are some of the best prices on PSN cards. Unfortunately, you don't receive them instantly, which can significantly spoil the experience for an unprepared user.

20 October 2025
Unprompted review

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