Great experience so far. Telephone team gave excellent information. Car handed over promptly and easily. Driver (Des) polite and friendly, handed over vehicle and gave lots of helpful information.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Friendly, polite & thorogh showing us every aspect of the vehicle on hire . Called an hour beforehand to advise on way & if any change to eta would call again to notify me . Excellent service from fir... See more
Company replied
I received excellent service from Proximo when I needed a replacement WAV vehicle. There were extremely helpful and found a vehicle usuable for me within a couple of days. The WAV vehicle was delive... See more
Company replied
From the account manager Joey organising and sourcing a suitable adapted vehicle to delivery of the car. Dawn called en route to give us an ETA. She arrived on time and was so polite and friendly. Tal... See more
Company replied
Company details
Written by the company
Proudly employee-owned, Proximo is the UK’s leading provider of specialist replacement vehicles. We help major fleets and insurance providers keep their customers moving by supplying the right temporary vehicle, quickly and reliably. We also own the largest fleet of adapted and wheelchair accessible replacement vehicles in the UK. With award-winning customer service and nationwide coverage, we respond quickly to get customers back on the road with as little disruption as possible.
Proximo
Written by the company
- We own the largest fleet of adapted and wheelchair accessible replacement vehicles in the UK. With award-winning customer service and nationwide coverage, we respond quickly to get customers back on the road with as little disruption as possible.
Contact info
Chantry Court Sovereign Way Chester West Employment Park, CH1 4QN, Chester, United Kingdom
- 0808 143 3810
- customerexperience@proximo.co.uk
- www.proximo.co.uk
4.9
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Very helpful and understanding of my…
Very helpful and understanding of my needs. Very informative about the vehicle and it adaptations. Would recommend
29 May 2026
Unprompted review
Reply from Proximo Group
Hi Steven,
Thank you for your kind review and recommendation. We’re very happy to hear the service was helpful, informative, and tailored to your needs.
Kind regards,
Will
Customer Experience
Vehicle delivered by Des
Vehicle delivered by Des, extremely helpful in demonstrating how the adaptions etc worked. A very helpful and polite chap. A pleasant experience 😊 and highly recommended 😊
29 May 2026
Unprompted review
Reply from Proximo Group
Hi David,
Thank you for your lovely review. We’re delighted to hear Des provided such helpful and polite service and took the time to explain the adaptations clearly. We're very grateful for the recommendation.
Kind regards,
Will
Customer Experience
Daniel molinas arrived in given time
Daniel molinas arrived in given time. Very friendly. Explained everything that was needed to do. Made sure all personal belongings were collected before he left with vehicle.
28 May 2026
Unprompted review
Reply from Proximo Group
Hi Yasmeen,
Thank you for your wonderful review. We’re so pleased to hear Daniel arrived on time, explained everything clearly, and ensured all your belongings were collected before leaving. He'll really appreciate your kind feedback.
Kind regards,
Will
Customer Experience
Masoud
Very polite gentleman fully informed me with vehicle well happy and recommended
28 May 2026
Unprompted review
Reply from Proximo Group
Hi Kerry,
Thank you for your kind review! We’re delighted to hear you were happy with the service and that everything was clearly explained. We'll share this with Masoud.
Kind regards,
Will
Customer Experience
Thank you to proximo and to Joseph…
Thank you to proximo and to Joseph bartlett
28 May 2026
Unprompted review
Reply from Proximo Group
Hi Thomas,
We're very grateful for your 5-star review! It's great to hear your kind words and will be sure to pass your thanks on to Joseph and the team.
Kind regards,
Will
Customer Experience
Amazing service from the driver…
Amazing service from the driver Neville. Quick delivery and very friendly.. would highly recommend
28 May 2026
Unprompted review
Reply from Proximo Group
Hi Zara,
Thank you for the brilliant 5-star review! We’re delighted to hear Neville provided such amazing service and made the delivery quick and friendly. We really appreciate your recommendation.
Kind regards,
Will
Customer Experience
Amazin sevice very freindly and on time…
Amazin sevice very freindly and on time rob mc d driver went over all paperwork and took me roubd car made sure all was ok
28 May 2026
Unprompted review
Reply from Proximo Group
Hi Gaz,
Thank you for your fantastic 5-star review! We’re so pleased to hear you received amazing service from Rob. We’ll be sure to pass on your kind comments.
Kind regards,
Will
Customer Experience
Proximo - friendly helpful service
The Proximo driver, Paul Edney was very pleasant and helpful. He messaged me when on route to let me know when he was due to arrive to collect the hire vehicle and was considerate of my limited mobility.
27 May 2026
Unprompted review
Reply from Proximo Group
Hi Heather,
Thank you for your lovely review. We’re so pleased to hear Paul provided such helpful and considerate service and kept you updated throughout the collection. We’ll be sure to pass on your kind words to him.
Kind regards,
Will
Customer Experience
Big thank you!
It was lovely meeting Dawn today, She did a very comprehensive handover of my hire car. Dawn was extremely thorough and insured that I was happy with everything and all questions were answered or demonstrated before she left. Thank you Dawn and Proximo for giving my life back whilst my car is not drivable.
26 May 2026
Unprompted review
Reply from Proximo Group
Hi Hannah,
Thank you so much for your lovely review. We’re delighted to hear Dawn made the handover process so smooth and thorough for you. We’ll be sure to pass on your kind words to her.
Kind regards,
Will
Customer Experience
Thank you Russell
Russell from the Coventry branch kept us informed as to his arrival time. Russell was very professional and explained everything we needed to know, he was very pleasant and a credit to Proximo. Thank you 😊
26 May 2026
Unprompted review
Reply from Proximo Group
Hi Ms Bucknall,
Thank you so much for your lovely review. We’re delighted to hear Russell kept you updated throughout and provided such a professional and helpful service. We’ll be sure to pass your thanks on to him — he’ll really appreciate them.
Kind regards,
Will
Customer Experience
Dawn dropped off my car this morning
Dawn dropped off my car this morning. She was excellent, went through everything with me to make sure I was happy, which I was.
26 May 2026
Unprompted review
Reply from Proximo Group
Hi Darren,
Thank you for your wonderful review. We’re so pleased to hear Dawn made the handover process easy and ensured you were completely happy with everything. We'll share your feedback with her.
Kind regards,
Will
Customer Experience
Neville was lovely
Neville was lovely, polite and explained everything throughly. He kept me updated from when he was setting off to when he was arriving. He is definitely an asset to Proximo Group.
26 May 2026
Unprompted review
Reply from Proximo Group
Thank you so much for your lovely feedback. We’re delighted to hear Neville kept you fully updated and made everything clear and straightforward throughout. We’ll be sure to pass your kind comments on to him — he’ll really appreciate them.
Kind regards,
Will
Customer Experience
Hand over and Colin explained…
Hand over and Colin explained everything great service thanks again
23 May 2026
Unprompted review
Reply from Proximo Group
Hi Mr Huntley,
Thank you for taking the time to leave us a Trustpilot review and for your kind comments about Colin and the handover experience — it’s greatly appreciated by the whole team.
We did notice the review currently appears as a 1-star rating, which seemed a little different from your positive feedback, so we just wanted to mention it in case it may have been selected unintentionally.
If so, Trustpilot does give you the option to edit your review after posting.
Thank you again for your support and your lovely comments — they really do mean a lot to us.
Kind regards,
Will
Customer Experience
Problems become minimised with Proximo
Dawn Joyner and John Smith kept in touch to let me know about estimated time of arrival. Collection was on the Saturday of the Bank Holiday weekend, which was a warm one. They were very professional and the hand back was dealt with smoothly and easily. Would recommend Proximo and staff, on phone and in person. A good Company to deal with. Thank you for all your help 😁
23 May 2026
Unprompted review
Reply from Proximo Group
Good morning,
Thank you so much for your lovely feedback. We’re delighted to hear Dawn and John kept you updated throughout and made the collection process smooth and stress-free, even over the busy Bank Holiday weekend.
Kind regards,
Will
Customer Experience
Courtesy WAV delivered today
Had my courtesy WAV delivered today.
Dawn (Joyner) had excellent communication regarding the time of delivery and keeping me up to date on progress.
The handover was very straightforward and I had everything explained for me.
I have used hire companies in the past, but rate Proximo much higher than others.
23 May 2026
Unprompted review
Reply from Proximo Group
Hi Christopher,
Thank you so much for your lovely review. We’re delighted to hear Dawn kept you fully updated and made the handover process simple and straightforward. It’s especially wonderful to hear you rate us higher than other hire companies you’ve used in the past — that means a great deal to the whole team.
Kind regards,
Will
Customer Experience
Great company
Stuart that dropped off our courtesy van was very informative and professional ,Called before to give us an expected time of delivery , 100 recommend proximo ltd
22 May 2026
Unprompted review
Reply from Proximo Group
Hi David,
Thank you for the fantastic review. We’re so pleased to hear Stuart provided a professional and informative handover and kept you updated on delivery times. Your recommendation means a lot to us.
Kind regards,
Will
Customer Experience
The driver that collected my proximo…
The driver Dawn Joyner that collected my proximo hire vehicle kept me informed as to what time she would arrive at my house
She was very pleasant and extremely knowledgeable about the vehicle - she was able to help me with an issue I had with my own vehicle - very impressed
22 May 2026
Unprompted review
Reply from Proximo Group
Hi Gail,
Thank you for your wonderful feedback. We’re delighted to hear Dawn kept you updated throughout and was able to assist with your own vehicle as well. We’ll be sure to pass your kind comments on to her.
Kind regards,
Will
Customer Experience
The Sevice I received was very good.
The Sevice I received was very good.
22 May 2026
Unprompted review
Reply from Proximo Group
Hi Beverley,
Thank you so much for your kind review! We’re thrilled to hear you had a positive experience and that our service met your expectations.
Kind regards,
Will
Customer Experience
Thanks Neville Fantastic service, quick delivery of vehicle and explained what’s what regarding the ins out of car dropped off .. Thanks again
Great service
22 May 2026
Unprompted review
Reply from Proximo Group
Hi Enn,
Thank you for your kind words! We’re delighted to hear that Neville provided quick, clear, and helpful service. It’s great to know the vehicle delivery and explanation made everything easy for you. We'll share your comments with him.
Kind regards,
Will
Customer Experience
I had an absolutely fantastic…
I had an absolutely fantastic experience with Neville from the rental company. He dropped off my vehicle and picked it up seamlessly, and his service was top-notch. He was extremely polite, took the time to explain everything clearly, and made the whole process smooth and stress-free. I highly recommend him!
21 May 2026
Unprompted review
Reply from Proximo Group
Hi Irfan,
Thank you so much for your wonderful review! We’re thrilled to hear that Neville made your experience seamless and stress-free. We’ll be sure to pass on your kind words.
Kind regards,
Will
Customer Experience
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