They contacted me the next day, explained what had happened and how. I was then credited the difference instantly and without issue. As a result I have to change my rating to 5 stars to account for t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Friendly fitting and service at Macclesfield, 2 tyres for my Mini fitted on time and nice price Booking process very straightforward
Company replied
Ryan and Josh sorted out my exhaust and tyre ( Screw wedged in tyre). Service was excellent, both very polite and experienced young men. Value for money. I would highly recommend 👌.
Company replied
Booking my appointment was very satisfactory,But after planning my day arround my time slot and arriving nice and early only to be told it would be 2hrs + to do fit 2 new tyres as they were short... See more
Company replied
Company details
About Protyre Autocare - Macclesfield
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Great King Street 19-29, SK11 6PL, Macclesfield, England, United Kingdom
- 01625 885430
4.7
Excellent
439 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Protyre Autocare - Macclesfield
Hello Tim,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Macclesfield branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Macclesfield
Hello Bill,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Macclesfield branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Friendly fitting and service
Friendly fitting and service at Macclesfield, 2 tyres for my Mini fitted on time and nice price
Booking process very straightforward
23 September 2026
Reply from Protyre Autocare - Macclesfield
Hello Ian,
We would like to thank you for sharing your feedback regarding the service you received at our Macclsfield branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Very Very Good
14 October 2026
Reply from Protyre Autocare - Macclesfield
Hello Stuart,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Macclesfield branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Very helpful advice with tyre choice…
Very helpful advice with tyre choice and good service. My car feels much more stable 👍
21 October 2026
Reply from Protyre Autocare - Macclesfield
Hello Mr Taylor,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Macclesfield branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Air filter change
They fitted my k+n air filter in the assigned time slot and only charged 10 pounds
14 October 2026
Reply from Protyre Autocare - Macclesfield
Hello Sean,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Macclesfield branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Get price from their website not the garage
They contacted me the next day, explained what had happened and how. I was then credited the difference instantly and without issue. As a result I have to change my rating to 5 stars to account for the great service when fitting the tyre and the great customer experience resolving the issue instantly.
The following was my experience before it was resolved as I saw it and not actually correct as the supposition of 80s style costing was not fair or correct - I went straight to the garage, what I paid seemed high so I checked on their website after. I was charged £114, their website says £85. This was the sort of practice I thought had been left behind in the 80's and is part of the reason we are all moving to online shopping rather than risk being ripped off.
14 October 2026
Reply from Protyre Autocare - Macclesfield
Dear Jon Weatherby,
Thank you for your feedback . We are sorry to hear that your recent visit to our Macclesfield branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Prompt and excellent repairs to tyre.
16 October 2026
Reply from Protyre Autocare - Macclesfield
Hello Roger,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Macclesfield branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Easy to use with great service
Has the tyres I wanted, easy to order and book appointment online, friendly & efficient service on arrival, all sorted within an hour as promised. Great service would recommend
29 September 2026
Reply from Protyre Autocare - Macclesfield
Hello Kerry,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Macclesfield branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Prompt assistance on several occasions. Although always busy
Although always busy, early attention provided on several occasions where it has proven necessary to get my car back on the road without delay following punctures.
Greatly appreciated as my car is in constant business use, with appointments to keep.
14 September 2026
Reply from Protyre Autocare - Macclesfield
Hello Graham,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Macclesfield branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Ryan and Josh sorted out my exhaust and…
Ryan and Josh sorted out my exhaust and tyre ( Screw wedged in tyre). Service was excellent, both very polite and experienced young men. Value for money. I would highly recommend 👌.
21 August 2026
Unprompted review
Reply from Protyre Autocare - Macclesfield
Hello Katherine,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Macclesfield branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Great service for new tyres and repairs
I've routinely used the same facility (it was previously a different company name) for quite a few years now and have always had great service from the guys in the garage. All good.
30 September 2026
Reply from Protyre Autocare - Macclesfield
Hello Jane,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Macclesfield branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Very helpful to me as a older lady as I…
Very helpful to me as a older lady as I have to be advised by them didn’t feel pressured at all I will be using them again if required
30 September 2026
Reply from Protyre Autocare - Macclesfield
Hello Mrs McGaw,
We would like to thank you for sharing your feedback regarding the service you received at our Macclesfield branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Macclesfield
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Macclesfield branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Called in to make an appointment to…
Called in to make an appointment to have the tracking done and they had availability there and then, I was made very welcome and advised to sit in the waiting room and was told the coffee machine was free,
30 September 2026
Reply from Protyre Autocare - Macclesfield
Hello Mrs Moores,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Macclesfield branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Friendly staff
Friendly staff , have been using protyre for years as always reliable and helpfull.
28 September 2026
Reply from Protyre Autocare - Macclesfield
Hello Mike,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Macclesfield branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Macclesfield
Hello Mr Hambleton,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Macclesfield branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Macclesfield
Hello Stephen,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Macclesfield branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.