Protyre Autocare - Leeds Tong Road Reviews 

603
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TrustScore 4.5 out of 5

4.6

97 Tong Road, Armley, LS12 1BW Leeds, West Yorkshire, GB

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Rated 5 out of 5 stars

I met the manager paul today. Really friendly and polite, assisted me well and im very happy with the service I received. More work coming your direction 5* Jordan

Company replied

Rated 5 out of 5 stars

Booked car in for 2 new tyres at 3pm didn't have to wait staff very helpful and polite had a coffee car ready on my way well pleased

Company replied

Rated 5 out of 5 stars

I've been using Protyre on Tong Road for a few years now for tires, repairs and MOT inspections. They are very well organised, friendly and well priced. They have good communication and a great team t... See more

Company replied

Rated 5 out of 5 stars

Needed two tyres with fitting at very short notice (day before MOT). Due to my tyres not being standard size and me wanting budget tyres they were hard to source but protyre had some in stock. I was h... See more

Company replied


Company details

  1. Tire Shop
  2. also in
  3. Brake Shop
  4. Car Battery Store
  5. Car Inspection Station
  6. Car Service
  7. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • 97 Tong Road, Armley, LS12 1BW, Leeds, West Yorkshire, United Kingdom

  • 0113 279 2799

4.6

Excellent

TrustScore 4.5 out of 5

603 reviews

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4.6

All reviews

(603)

35,311 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had a slow leak on my Tyre caused by…

I had a slow leak on my Tyre caused by a screw. The Tyre repairer found two more screws in another tyre-no leaks this time.
Repaired both tyres. I’m very pleased with everything, welcome, efficient, thorough, careful and fair price. Thank you.

23 October 2024
Rated 5 out of 5 stars

Good prices and excellent service.

Two tyres fitted while sat in the waiting area. Refreshments & TV available. Free check on discs, pads and callipers etc. Moved my front wheels to rear, checked tread depth, and put new tyres on front, I had requested at no charge. Very good price for my new tyres and excellent service.

16 October 2024
Rated 5 out of 5 stars

Good prices and excellent service.

Given a very good price for 2 tyres. Asked if they would put front wheels to the rear and the new tyres on the front. They were happy to do this at no extra charge. Quick service from very helpful staff. Also received a free vehicle health check covering tyres, exhaust and brakes.

8 October 2024
Unprompted review
Rated 3 out of 5 stars

Check if they're in…

I ordered a pair of tyres 10 days in advance of fitting. I arrived on the day to be told they don't think the tyres have arrived and they had a look around. I would have expected a call to save me the journey
I went back a week later and they were fitted ok, the 3 stars are for the second visit.

25 September 2024
Protyre Autocare - Leeds Tong Road logo

Reply from Protyre Autocare - Leeds Tong Road

Dear S Nicholls,

Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience.

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 3 out of 5 stars

Meh experience

When asking on the phone for the full price quote of all 3 things I needed doing to my car, I was actually unknowingly only provided the quote for 1 one the things. When I came to collect my car I was told it was £130 more than I had been advised previously due to the “miscommunication” of only providing me a quote for 1/3rd of the work it was booked in for. When I expressed concern that I’d been quoted differently - I was told simply I could pay as part of a payment plan.
I had dropped my car off for an 11.30am appointment and was told it would take an hour or two, after hearing nothing by 3pm I called to be told it was only half way through being worked on and I could collect by 3.30/4pm.

25 September 2024
Protyre Autocare - Leeds Tong Road logo

Reply from Protyre Autocare - Leeds Tong Road

Dear Miss R,

Thank you for taking the time to raise your concerns. We are sorry to hear that your recent visit to our Leeds branch has not been a positive one for you on this occasion.

We have passed this on to the Area Manager who will be in touch as soon as they can to discuss this further with you.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 4 out of 5 stars

Exceptional value and service

Exceptional value and service. No fake advertising to not have the product, only to divert you to purchase another brand twice the price of original entrapment. This happened to me on compare sites.
Walked in discount was offered by a wonderful lady. Next day fitting !
Job done to satisfaction!

18 September 2024
Rated 2 out of 5 stars

Asked for the handbrake to be checked…

Asked for the handbrake to be checked as it was struggling to hold on hills, you said the only thing you could find was slightly stretched cables.
Took to another garage and they found the brake pads were fitted without the carrier being cleaned which caused them to seize and wear the discs and pads unevenly. These discs and pads were fitted by yourselves previously, so didn't do a very good job. I will be using the other garage from now on.

11 September 2024
Protyre Autocare - Leeds Tong Road logo

Reply from Protyre Autocare - Leeds Tong Road

Dear Stephen Holt,

Thank you for bringing this to our attention.

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.

Kind regards,
Eddie
Customer Care - Protyre

Rated 1 out of 5 stars

I have used pro tyres many times but…

I have used pro tyres many times but the last time the fitter used an air gun to take my locking nuts off resulting in the socket been damaged now needing to buy new locking nut set to top it off the fitter gave me the damaged nuts laughing as there could not go on the car don’t think I will be returning to pro tyres again

4 September 2024
Protyre Autocare - Leeds Tong Road logo

Reply from Protyre Autocare - Leeds Tong Road

Dear Mrs Robbinson,

Thank you for taking the time to bring this to our attention. We are sorry this has happened.

We have raised your concerns with the Area Manager and they will be in touch as soon as they can to discuss this further with you.

Kindest regards,
Georgia
Customer Care - Protyre

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