Very helpfull guy at reception made the whole thing a pleasant transaction! Will use this garage again! 😊
Company replied
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See what reviewers are saying
Such helpful staff, super friendly, lovely lady on reception ordered my tyre quickly and fitted as soon as It came in as promised. Been in before and always the same great service, wouldn't go anywher... See more
Company replied
Peter who was at front of shop was very tentative and professional throughout. He originally took the booking which was smooth and easy to arrange over the phone. On arrival, temperature outside w... See more
Company replied
Guys were friendly and knowledgeable. Work was completed in good time. Office/Showroom was clean and Organised. Enjoyed a coffee while waiting for the job to be finished.
Company replied
Company details
About Protyre Autocare - Caterham
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
407 Croydon Road, Caterham, CR3 6PP, Caterham, Surrey, United Kingdom
- 01883 348609
4.7
Excellent
2K reviews
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Failed Appointment - no apology, no follow up, unreliable and unprofessional
Title: Booked slot, no tyres, no apology
Paid in full and booked a 10:30 fitting for four tyres on my Defender. Drove 45 minutes to arrive on time. The tyres had not been delivered. Staff said the driver was an agency driver, they could not contact them, they usually arrive sometime between 10 and 12, and there was no ETA. I was told it was not their fault and they did not know why I had been booked in.
I have a one-week-old baby at home and my wife has just had major surgery. I said I could wait a short time, not indefinitely with no idea when the tyres would turn up. I then drove 45 minutes home. An hour and a half wasted, plus diesel, for an appointment that should not have been offered if the stock was still on a van they cannot even call.
I cancelled and asked for a refund, and emailed customer relations to give them a chance to put it right. The refund did come through. Nobody replied to the complaint, and there has been no explanation or apology.
The tyres themselves were never the issue. Being given a firm slot with no stock on site, then ignored once I complained, was. I would not book a timed fitting with them again.
29 September 2026
Unprompted review
Reply from Protyre Autocare - Caterham
Dear Mark McKean,
Thank you for your feedback . We are sorry to hear that your recent visit to our Caterham branch has not been a positive one for you on this occasion.
Please accept our apologies for the delay in response to your complaint. We can confirm your complaint was raised on the 6th October following your email into our department.
We have raised this further and asked Management to contact you as soon as possible to discuss your original concerns.
Kindest Regards,
Kayleigh
Customer Care - Protyre
Very welcoming gave open unbiased…
Very welcoming gave open unbiased advice without pressure or prejudice ( as a female that is very rare in the motor trade)
Will be returning as a result
Thank you
26 September 2026
Reply from Protyre Autocare - Caterham
Hello Customer,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Caterham branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
The guy with the bad knees
The guy with the bad knees, seriously helpful full of advice on the tyres that I was getting, very polite, efficient clean & tidy the man's an asset, place clean & tidy with free coffee!!!
30 September 2026
Reply from Protyre Autocare - Caterham
Hello Customer,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Caterham branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Caterham
Hello David,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Caterham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Been using them for my MOT and tyres…
Been using them for my MOT and tyres for 4 years and always have awsome service and pricing
24 June 2026
Reply from Protyre Autocare - Caterham
Dear DW,
Thank you for taking the time to share your really positive feedback!
Dear Mr Mayo,
Thank you for your 5* review.
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Carterton branch.
Thank you for your feedback!
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Everything went smoothly and on time
Everything went smoothly and on time. Very polite staff.
23 September 2026
Reply from Protyre Autocare - Caterham
Hello Mr Assad,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Caterham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Caterham
Hello Mr Jones,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Caterham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Great friendly bunch of workers can…
Great friendly bunch of workers can relax and have a free coffee while you wait
16 September 2026
Reply from Protyre Autocare - Caterham
Hello Nick,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Caterham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Caterham
Dear Derek Caldwell,
Thank you for sharing your feedback. We are concerned to hear about the delay and cleanliness issues, and we have passed on your feedback to management to look into.
If you have any questions or for any other assistance, please do not hesitate to contact us at customerrelations@protyre.co.uk
Best regards,
Eddie
Customer Care - Protyre
Reply from Protyre Autocare - Caterham
Hello Andrew,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Caterham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
very friendly service
very friendly service. watched while work was carried out. free coffee etc on site
9 September 2026
Reply from Protyre Autocare - Caterham
Hello Ethan,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Caterham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
A really grumpy/ angry man refused to…
A really grumpy/ angry man refused to do my MOT after I had already paid, this is after they rescheduled from a Wednesday to a Saturday!!!! The are sending me a good will gesture, along with a refund. Must say they have no professionalism whatsoever
I had to take my car there twice with unresolved sensor issues putting me two weeks off the road rather than a day. They sent me away saying the car was fine, ha!!! Perhaps ill sue for lose of earnings too. Get new employees in, YOUR MOT SERVICE IS ILLEGAL AND SHOULD BE SHUT DOWN
12 September 2026
Unprompted review
Reply from Protyre Autocare - Caterham
Dear Hannah Andrew,
Thank you for bringing this to our attention. We are sorry to hear that you did not have a positive experience.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Eddie
Customer Care - Protyre
Quoted a good price
Quoted a good price. When I attended appointment, dealt with professionally , 4 Tyres fitted within 40 minutes with the correct pressures. Operatives helpful. A good experience, Thanks
9 September 2026
Reply from Protyre Autocare - Caterham
Hello Jim,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Caterham branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Helpful Service
9 September 2026
Reply from Protyre Autocare - Caterham
Dear Peter,
We would like to thank you for sharing your feedback regarding the service you received from our Caterham branch.
We take customer service very seriously and want all of our customers to receive excellent service at all times, and we are delighted that the team delivered this to you, especially in an emergency.
Many thanks again for taking the time to provide us with such positive feedback!
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer Care - Protyre
Fantastic
Fantastic! I arrived for my tyre fitting appointment, and was out after 25mins. Friendly service, and barely had enough time to finish my free coffee!
9 September 2026
Reply from Protyre Autocare - Caterham
Hello Sam,
We would like to thank you for sharing your feedback regarding the service you received at our Caterham branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Excellent service as usual.
31 August 2026
Reply from Protyre Autocare - Caterham
Dear Terry Jackson,
We're happy to hear that our service met your expectations at our Caterham branch.
We always strive to provide professional and welcoming service to all our customers, and we're glad we achieved this for you.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care -Protyre
Brilliant all around .
24 August 2026
Reply from Protyre Autocare - Caterham
Hello Waqas,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Caterham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Easy booking on line
Easy booking on line. Prompt start time and friendly staff. John on reception was very helpful. Liked the newly upgraded area to sit and wait.
22 July 2026
Reply from Protyre Autocare - Caterham
Hello Customer,
We would like to thank you for sharing your feedback regarding the service you received at our Caterham branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Great service
Great service , i have used their services for years ! I just recommand them to make a priorty service for loyal customers !
31 August 2026
Reply from Protyre Autocare - Caterham
Hello Ahmed,
We would like to thank you for sharing your feedback regarding the service you received at our Caterham branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Caterham
Dear Jackie
Thank you very much for leaving us this 5-star review.
We always try to ensure our products and customer service are the best they can be for all our customers, so we are delighted to hear that you are happy with the service you received from the team at our Caterham branch.
We appreciate your business and hope to see you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
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