I recently took my car to Protyre Bury St Edmunds for a front wheel alignment. Previously I've gone to another shop for this and always hated going as they would try to upsell me on other services... See more
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I rang them at 830am on Saturday morning and they offered an appointment at 9.15. They asked all the relevant questions during the call and told me the best price they could offerfor two unusual tyres... See more
Company replied
Booked an appointment time online in advance for 4 new tyres. Apparently their system does not take correct account of online bookings, so if there are walk-in customers hey are given preference. I wa... See more
Company replied
Dropped car off at agreed time, great reception on arrival, given a time when car would be ready for picking up, arrived back & all work completed on time & car ready for collection. Price for tyres (... See more
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Company details
About Protyre Autocare - Bury Bunting Road
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Unit 13, Bunting Road, IP32 7BX, Bury St Edmunds, Suffolk, United Kingdom
- 01284 762996
4.8
Excellent
1K reviews
Asks customers to review
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All good very happy team will use again…
All good very happy team will use again if needed A1.
10 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Disgusting Customer Service
I have never been spoken to in such a rude and condescending way before in my life. The manager at the Bury St Edmunds branch needs to speak to women with respect. Disgusting. On top of his rudeness, the job of checking tyre pressure on the car’s tyres to see if there was a problem (which our car said there was) took him over 2 and a half hours. He then called to say they couldn’t find anything, making me wait around for no reason. Absolutely awful customer service.
9 April 2026
Unprompted review
Reply from Protyre Autocare - Bury Bunting Road
Dear Jemma Jack Booth,
Thank you for bringing this to our attention.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Eddie
Customer Care - Protyre
This is not a local tyre centre to me…
This is not a local tyre centre to me but I had a very good experience. Had to call in on the off chance following a TPS notification whilst driving on the A14. Protyre recognised my situation and were kind enough to prioritise me. They checked my tyre, identified and showed me the screw which was causing the air leakage. Fixed the tyre and I was back on my way within half an hour. The reception and service was excellent, they checked all my other tyres and brake pads and provided a report as to their health. If I lived locally to them I would have no hesitation in returning.
1 April 2026
Needed new tyres urgently and Paul…
Needed new tyres urgently and Paul Unsworth always goes the extra mile to help sort problems . Thank you for sorting out for me, so I could get to see one grandchild safely in a play and then take two grandchildren home safely !!
25 March 2026
Very quick
Very quick. I came early to the appointment but was still seen straight away. Have had two tyres from these guys so far. Brilliant. Coffee machine a bonus 😅👍🏼
23 March 2026
Very impressed with the service and…
Very impressed with the service and quality of service . The staff are very helpful and approachable. I wouldn't take my car anywhere else.
18 March 2026
visited protyre for puncture repair …
visited protyre for puncture repair fiter noted that it was only valve insert needed replacing this was done with no fee .very highly impressed with honesty and sevice will definetly keep using protyre bury st edmunds
18 March 2026
Really good staff
16 March 2026
Highly recommended
The gentleman who served me was very friendly offered me an appointment within the hour phoned me to tell me what was wrong and how much it would cost and also did a health check on my car. I was extremely pleased with the outcome and highly recommend them.
4 March 2026
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