Ordered christmas gilf and it should have been arrived before christmas, but it didn't. But that's not all, speakers are still missing and seem like courier service don't know where my package is. W... See more
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See what reviewers are saying
Other shops were selling very exact same product more expensive. ProShop was the only one with this price. Shipping was around 5 working day which is okay. I expected a bit faster, but in the product... See more
Great electronics shop, with free shipping to Finland. Here, I frequently find the best deals, much better than elsewhere. Also, I had to return an expensive item once, which had shipping damage. It w... See more
Ordered my new GPU on a Saturday when it was NOT in stock. It arrived on Friday with a bank holiday in the middle, which was beyond expectations. The Inno3D GPU itself works great, I jumped straig... See more
Company details
Information provided by various external sources
Laaja valikoima, halvat hinnat ja nopea toimitus – Proshopilta löydät aina ajankohtaisimmat tuotteet parhailla hinnoilla.
Contact info
Finland
- www.proshop.fi
4.3
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 82% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivery was sent ahead of the…
Delivery was sent ahead of the estimated time and everything worked great.
22 December 2022
Unprompted review
Ordered christmas gilf and it should…
Ordered christmas gilf and it should have been arrived before christmas, but it didn't. But that's not all, speakers are still missing and seem like courier service don't know where my package is. Worst courier service that I have ever witnessed.
Edit. Proshop contact me after bad feedback and package was found in few days.
26 December 2022
Unprompted review
Reply from Proshop
Hei ja kiitos palautteesta.
Pahoittelut ettei pakettia ole toimitetu vielä. Jos paketin toimitusaika näytää venyvän, silloin on syytä olla meihin yhteydessä pikimmiten. Olen nyt tehnyt paketista katoamisilmoituksen kuljetusyhtiölle. Olemme sinuun yhteydessä sähköpostitse.
Pahoittelut tapahtuneesta.
Hyvää uutta vuotta!
Terveisin,
support@proshop.fi
Good AM5 motherboard, great deal
I found the product for a very competitive price. This motherboard was often out of stock, and it wasn't in stock when I ordered, but it was shipped a few days later.
The motherboard is premium ASUS, looks and feels reliable. No problems installing and works well so far (a couple of days).
12 December 2022
Unprompted review
Fast and reliable
Fast and reliable. I would shop again or recommend to a friend. Pleaseant experience.
3 December 2022
Unprompted review
Thank you for sending a broken Makita…
Thank you for sending a broken Makita drill. The drill has no start button.
24 November 2022
Unprompted review
Very fast service
11 November 2022
Unprompted review
it has been more than two weeks since…
it has been more than two weeks since the purchase and I still have not received the product, it seems that you do not follow up on the deliveries
3 November 2022
Unprompted review
Reply from Proshop
Hi Carlos,
and thank you for your review.
Unfortunately it looks like your parcel was lost on its way. We don't get any info of shipped orders and can't follow up deliveries.
We have already contacted you to solve this fast.
We are sorry for the inconvenience.
Have a nice day.
Best regards,
Support@proshop.fi
Purchased projector lamp ELPLP97 for…
Purchased projector lamp ELPLP97 for Epson projector - package came in horrible condition - part of package was torn off, lamp package inside was opened before because both Epson seals were cut open.
Lamp was purchased as a spare, so I have no idea if its working but looks physically ok - figured, I'll keep the lamp.
To get a refund, Proshop takes 10 euros from your order to cover return shipping (Basically you pay for their mistakes).
No more Proshop in the future. Site looks fishy for a reason.
6 September 2022
Unprompted review
Reply from Proshop
Hello
Thank you for the review.
The product may have been returned as a customer return and therefore the packaging has been opened. You also have a 14 day return right, i you don´t want to keep the product. We charge 10€ for the return label. Sometimes packages may also be damaged in transit and that is of course very unfortunate. If the product is also damaged, then you can return it free. You can create a reclamation on our site and you will get a free return label to your email. Please contact us if there is something wrong with the product.
We are sorry for the inconvenience.
Have a nice day.
Greetings,
Support@proshop.fi
Great shopping experience
Great shopping experience. The order was handled right on time, everything went smooth. The item itself came without any damages.
12 September 2022
Unprompted review
Very good i like it
17 August 2022
Unprompted review
Totally recommend
Large selection, great prices, fast delivery, good packaging - will continue buying from Proshop for sure 👌
One thing that could be improved is the website design and the registration process. They are pretty outdated for 2022. Also, would appreciate having a customer loyalty program to incentivize buying from you more.
17 August 2022
Unprompted review
Items were not packaged well at all
Items were not packaged well at all. Completely loose inside the box. No padding. No exterior protection. Items scrambled around inside freely and could easily have fallen out.
6 August 2022
Unprompted review
Reply from Proshop
Hello,
thank you for the feedback.
We are sorry that the items were not packed properly. Our aim is to pack products in the best possible way, but sometimes human error happens when it is busy at the packing line. If any product is damaged, please let us know and we will advise you how to proceed.
We are sorry for the inconvenience.
Have a nice day.
Greetings,
support@proshop.fi
Recommended Seller
Bought a food processor, handling and delivery were fast.
The item arrived broken, probably during delivery, reclamation process was easy, no difficulties in returning the broken item, and getting a replacement.
Recommended 👍
6 August 2022
Unprompted review
The item arrived just fine
The item arrived just fine, but I sent it back because it was not the right monitor for me. I bought another one from you and it has arrived already. Please proceed with my refund.
Thank you,
Osmo Kuusisto
20 July 2022
Unprompted review
Reply from Proshop
Hei Osmo
Kiitos palautteesta.
Sinun palautuspaketti on vastaanotettu meillä varastolla tänään 22.7. ja uskon että hyvitys tehdään viimeistää alkuviikon aikana. Paketteja saapuu meille valtava määrä päivittäin, eikä niitä saada välttämättä käsitelyyn samana päivänä. Saat sähköpostiin viestin kun se on tehty.
Aurinkoista kesän jatkoa.
Terveisin,
support@proshop.fi
Delivery more then one week late
Delivery more then one week late. still no answer from support. surprising that this service is this bad. what can I do?
8 July 2022
Unprompted review
Reply from Proshop
Hi,
And thank you for your valuable feedback.
We apologize that the delivery of your order has been delayed. Unfortunately it took longer time than expected to get the product from our supplier.
Our normal delivery time is 2 - 5 working days but sometimes there are unexpected delays. Unfortunately that has been the case with your parcel.
Our apologizes also of the late answer to your inquiry. Unfortunately summer vacations are causing delays in answering emails. We try to do our best but sometimes it unfortunately is not enough.
Best regards,
support@proshop.fi
VEEERY long shipping
I ordered a Keychron K4v2 keyboard here, and im still waiting… The website said it was going to be in stock in a day when i placed the order, but it has been 15 days! Im now waiting until the product is in stock ( which is in 20 DAYS). Well proshop is the cheapest store to get that keyboard, but i would’ve never thought the shipping would be this long.
3 July 2022
Unprompted review
Reply from Proshop
Hi,
and thank you for the valuable feedback.
We apologize that the delivery of your order has been delayed. Unfortunately, it sometimes happens that the products run out of the supplier's stock. Unfortunately, inventory balances are not real-time.
When the stock runs out, it may take some time before the supplier gets more.
If the current delivery time is too long, you can always cancel the order if you wish.
Best regards,
support@proshop.fi
Bad experience, firts and last time when i order anything from that shop.
It tooks too long to delivery ordered goods, 15 days and the package still didn`t arrive. No information, negligible support.
13 June 2022
Unprompted review
Reply from Proshop
Hi Michal,
And thank you for your feedback.
Our normal delivery time is 2 - 5 working days but sometimes a parcel can be lost during transportation. Unfortunately that has been the case with your parcel.
Luckily your parcel was found fast after a claim to delivery company and your parcel is now in pick-up-point.
Our apologizes of the lost parcel and delay.
Unfortunately we do not get any info if a parcel is lost. We only know it when customer contacts us. Then we can create a claim.
You are always welcome to contact us, if you experience problems with delivery.
We are happy to help.
Best regards,
support@proshop.fi
Easy to made order and quick delivery
Easy to made order and quick delivery! Reason why I select Proshop was cheapest price.
29 May 2022
Unprompted review
Overall very underwhelming experience
They are using Postnord which makes the delivery time to be very unreliable. Also, be ready to pay 10€ if you need to return something.
14 April 2022
Unprompted review
Reply from Proshop
Hello,
And thank you for your valuable feedback.
We have recently changed to PostNord and have had in the beginning minor problems and delays but majority of parcels are delivered in time.
Estimated delivery time is not accurate and unfortunately there can be delays. Our apologizes.
We have decided not to add return costs to product prices. Our customer pays for a return only when returning a product. This is also environmentally friendly.
You are always welcome to contact us, if you experience problems with delivery.
We are happy to help.
Best regards,
support@proshop.fi
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