Proshop Reviews 

Easy shopping, fast delivery

My girlfriend ordered a limited edition monitor, but the company sent a regular version instead. They tried to convince her to keep the cheap regular version for a compensation of 10 euros, while the actual difference between the limited edition and regular was closer to 100e. Returned the item to shipper and have not received money back nor a replacement. Classic scammer behaviour. Beware. Avoid.

I bought a Fairphone 6, everything about this phone is good.
I didn't need support.
The shipping was a bit long.
The website is easy to navigate and use.

I still haven’t received my parcel, and it looks like transferring company (PostNord) lost it.
The parcel has really high value for me, as I can’t fix my laptop without the products, and I already spent 20 days waiting for it.
Probably you should switch to more reliable transferring company.

Several times ordered from Proshop and every time all has gone fine.

Best shop experience . It has been my favorite shop since I moved to Finland. Fast delivery, ~3-4 days. Never had a problem. Customer support is awesome.

Ordered three items, but received only two. Had to write an email to the support service - they apologized and promised to send the missing item asap.

Original products at the best price. Shipped quickly even during the holiday season. 100% recommended.

All good with committed timing

The prices are usually really great and all of my orders have been without issues.

bought a gaming screen that has been up for showing and was on sale and now is not on sale anymore but still same price and not a showing item

Everything was good

I’ve been a Proshop customer for years and usually had good experiences, even during this blackfriday sale I recieved products in pristine condition, but this time I’m really struggling with their support speed regarding one of the more expensive products.

I received a brand-new monitor that arrived broken with the screen having a bright line clearly indicating a broken matrix, and I followed their instructions immediately. I sent all the required photos and details, but since then the communication has been very slow, usually one reply per day despite me answering right away, and after sending the pictures I’ve now been waiting two more days with no update at all.

Black Friday deals are ending, and I’m stuck waiting without knowing whether I will get a replacement shipped in time or a refund, as im in urgent need for a monitor. The situation is stressful because I can’t take advantage of any offers until this gets resolved.

I’m not angry, I understand it’s a busy period but I would really appreciate faster communication or at least some confirmation that the replacement process has started. Proshop is generally reliable, but this time the support speed has been disappointing.

Writing this on trustpilot in hopes that it will speed up the proccess but hope is slowly running out with weekends approaching and blackfriday deals ending.

I hope this can be resolved

Edit 1: They reached back to me today after i sent another message, this eased my worrying. I understand that it is a busy period and its physically impossible to be everywhere, but some people including me are very anxious, especially when ordering expensive products. Nevertheless thank you for the quick reply!

Smooth shopping experience, great offer on a demo piece, highly reccomended!

Everything right! packaging, delivery time and product condition!

Fast delivery and the product was just like promised. Recommended!

I've ordered a new router, but for some strange reason, delivery went to nowhere. After a single call to ProShop, they send me a new one. I'd call this a good, customer oriented service.