Property118 Reviews 

284
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 183 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated staff and professional consultants for delivering thorough, first-class guidance during property incorporations and consultations. Many people highlight the exceptional support received when navigating complex challenges with HMRC and property portfolio planning. Consumers frequently note that the online platform serves as an invaluable encyclopaedia for rental issues and legislative updates. Reviewers value the daily discussions and shared expertise from experienced members, making it a safe environment to exchange advice. Visitors strongly recommend the site to anyone owning property in the UK who wants to stay fully informed.

What people talk about most

Website

Consumers find website to be positive, highlighting it as an essential daily resource for landlords seeking... See more

Service

Reviewers mention positive feedback about service, noting that experts are extremely knowledgeable, thorough,... See more

Staff

Clients share positive opinions on staff, frequently highlighting the team's exceptional knowledge,... See more

User experience

Users describe satisfaction with user experience, highlighting it as a very useful and helpful forum that... See more

Customer service

Customers consistently note positive experiences with customer service, expressing deep appreciation for the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It has been so reassuring to experience a company who stands by their clients even when the going gets tough. Many would have thrown their hands in the air and gone bankrupt and walked away. But n... See more

Company replied

Rated 5 out of 5 stars

I've just paid for a review of my property portfolio and I have to say that I'm very impressed. Paul was extremely thorough and the report is very detailed covering things I hadn't even thought of. I... See more

Company replied

Rated 5 out of 5 stars

The first class team at Property 118 and their associates assisted us throughout our incorporation, providing all of the detailed information needed in the most professional way. They have continue... See more

Company replied

Rated 5 out of 5 stars

I had a free 30 min consultation with Johnathan Chapman who was very helpful. We discussed the portfolio performance and figures about what could be improved. It consolidated what I had been thinkin... See more

Company replied


Company details

Written by the company

Sharing best practice for UK landlords and the Private Rented sector


Contact info

4.9

Excellent

TrustScore 5 out of 5

284 reviews

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4.9

All reviews

(284)

181 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

helpful for inexperienced landlords and…

helpful for inexperienced landlords and you find out information daily what you did not know which helps or if you have an issue there is always someone who has been there and done that with good and geniune advice.

read it every day

1 April 2026
Unprompted review
Property118 logo

Reply from Property118

Great to hear you’re finding it helpful—there’s real value in shared experience and practical advice. Thanks for your feedback.

Rated 5 out of 5 stars

I recommend Property118 to every fellow…

I recommend Property118 to every fellow landlord I come across as it's a great platform for seeking help & advice & learning about not only other landlord's experiences & how these might best be handled, but technical stuff too. It's a truly great forum

1 April 2026
Unprompted review
Property118 logo

Reply from Property118

We’re pleased to hear you find Property118 a valuable source of insight and practical guidance. It’s particularly encouraging that you highlight both the shared experiences and the technical knowledge available, as that balance is central to what we aim to provide. We appreciate your recommendation and continued support.

Rated 5 out of 5 stars

Very useful landlord resource

A very useful landlord resource that keeps users up to date with legislative changes, while thoughtfully exploring policy changes and their ramifications. Although articles are free to view, I consider it worth taking out a modest subscription to support their work. The company has also proved useful with tax planning, in our case by forming a partnership.

1 April 2026
Unprompted review
Property118 logo

Reply from Property118

Appreciate you taking the time to share this. It’s good to hear the coverage of legislative and policy changes is helping, and that the support around structuring and tax planning has made a difference. Your support means a lot.

Rated 5 out of 5 stars

Property 118 is essential reading

Property 118 is essential for any landlord who wants to keep up to date with the private rental market. Detailed articles and very helpful tips.

1 April 2026
Unprompted review
Property118 logo

Reply from Property118

Thanks for taking the time to share this. It’s great to hear the updates and practical insights are helping you stay on top of the private rental market.

Rated 5 out of 5 stars

Keeping you up to date on key changes

I read it every day! Great resource for landlords, and also owner-occupiers and tenants can benefit too. Keeps readers up to date with essentials; industry information/sharing of knowledge as well as the sharing of reader experiences which are just as useful. This site is a good resource for leaseholders as it is for freehold properties and readers can ask questions. This online resource gives me insight into how other landlords are responding to the challenges as well as news developments.

31 March 2026
Unprompted review
Property118 logo

Reply from Property118

Thank you for taking the time to share this. It’s great to hear the daily updates, industry insight, and shared experiences are proving useful across such a wide audience. The ability to stay informed and learn from how others are responding to challenges is a key part of the value.

Rated 5 out of 5 stars

I believe that if you are a Landlord or…

I believe that if you are a Landlord or Letting agent you should now subscribe to Property118.
Every week I learn something new I now know I won't be left in the dark it is very comforting and reassuring.
Should you want to comment on a article then you can, you can also get advise and Information from other Landlords in the comments.
The good thing is your not on your own we are all in the same boat.
Excellent work guys keep it up.

31 March 2026
Unprompted review
Property118 logo

Reply from Property118

Thank you for the recommendation and for sharing your experience. It’s great to hear the insights and community support are making a difference, and that the platform provides reassurance and practical value.

Rated 5 out of 5 stars

Fabulous forum

This is a fabulous forum. You can get lots of advice and guidance on a range of issues. The founder has excellent knowledge on property investment and there are many other contributors who are able to give advice. They post interesting topics daily and so I check the website every day to catch up. I would recommend this site to everyone who owns property in the UK.

31 March 2026
Unprompted review
Property118 logo

Reply from Property118

We’re glad you’re finding the forum useful and that the range of insights shared is helping. It’s great to have such an engaged community, and we appreciate you taking the time to recommend the site.

Rated 5 out of 5 stars

A great source of facts and support.

A great source of facts and support for the Rental Industry.
In the fight against the ignorant hordes, it helps to know you are not alone.

31 March 2026
Unprompted review
Property118 logo

Reply from Property118

We’re pleased you find the information and support valuable. It’s important to ensure landlords have access to clear, reliable insight, and we appreciate you being part of the community.

Rated 5 out of 5 stars

Informative, up to date and wide-ranging topics

The articles are always interesting, even when not immediately relevant to my rental portfolio. The comments by other landlords also add useful differences of view, vital when trying to get a view across the sector. I can't recommend Property118 highly enough.

29 March 2026
Unprompted review
Property118 logo

Reply from Property118

We’re really pleased to hear you find value in the content, even beyond your immediate portfolio.

It’s great that the mix of articles and landlord perspectives helps give a broader view across the sector—that’s exactly what we aim for. We really appreciate your recommendation.

Rated 5 out of 5 stars

People You Can Trust - Property 118

Had a property and financial consultation with Alex. He had already done his homework on our background and from the onset set out our options on how to move our business forward. At all times he explained any technical jargon in an easy format and with good examples of how our business would benefit from any proposal. We highly recommend using Property 118.

27 March 2026
Unprompted review
Property118 logo

Reply from Property118

We’re really pleased the consultation gave you clarity and a clear sense of direction.

It’s always our aim to make things easy to understand while focusing on practical next steps, so it’s great to hear that came across. We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Honestly felt like a bit of a lightbulb moment

I’ve been in the property game for over 30 years, and if there’s one thing I’ve learned, it’s that no matter how much experience you have, there’s always value in getting a fresh pair of eyes on your portfolio.

I recently had a consultation with Property 118, and I have to say, it genuinely exceeded my expectations. It wasn’t just theory or textbook advice, it was real-world, practical insight from people who clearly understand the challenges landlords are facing right now.

What stood out to me most was the depth of knowledge and the ability to look at my portfolio from a completely different angle. We discussed various strategies for moving forward, restructuring, and adapting to the current landscape, things that, despite my experience, I hadn’t fully considered in that way before.

By the end of the consultation, it honestly felt like a bit of a lightbulb moment. I came away with clarity, renewed confidence, and a number of actionable ideas that I can implement straight away.

If you’ve been in the industry a long time like me, it’s easy to think you’ve seen it all, but this was a great reminder that the right advice at the right time can make a significant difference.

Highly recommend Property 118 to any landlord or investor looking to reassess, adapt, and move forward with a solid strategy.

27 June 2025
Unprompted review
Property118 logo

Reply from Property118

It’s great to hear that the consultation provided that kind of clarity, especially given your experience in the sector.

One of the things we consistently see is that even very experienced landlords can benefit from a fresh, independent perspective. As you’ve highlighted, it’s often not about theory, but about applying practical, real-world thinking to a portfolio in the current environment.

I’m really pleased the discussion gave you some new angles to consider, along with clear, actionable next steps. That sense of a “lightbulb moment” is exactly what we aim for.

We appreciate you taking the time to share your experience, and your recommendation means a lot.

Rated 5 out of 5 stars

Property118 is essential for all landlords

Property118 is an absolutely essential daily read for every landlord. There articles are professional, informative and have some great advice for landlords. The comments section of each article also has some great information. I wouldn't be without it

1 March 2026
Unprompted review
Property118 logo

Reply from Property118

Glad to hear it’s become part of your daily routine. Keeping landlords informed with clear, practical insight is exactly what we aim to do, and it’s great to know both the articles and the discussion add value.

Rated 5 out of 5 stars

Are you a landlord? Look no further...

Property118's website is an amazing resource for landlords, which helps keep people up to date and informed without pulling any punches. It far outshines those presenting themselves as the official representatives of landlords in the UK. It is my go-to place for landlord-related information and the discussion in the comments section is equally informative. If you want to know what is going in the UK landlord space and what people think this is the place to look.

Not only is their website great, I have also received excellent advice and support from Property118, having used their services to structure my property business so it really can be an inter-generational asset for my family. The service received by Alex, Mark and the team is second to none.

Highly recommended. 

24 March 2026
Unprompted review
Property118 logo

Reply from Property118

We really appreciate you taking the time to share this.

It’s great to hear that you find both the content and the wider discussion useful. One of the things we value most is creating a space where landlords can stay informed while also hearing a range of real-world perspectives.

We’re also pleased we could support you with structuring your property business. Taking a long-term, inter-generational view is a significant step, and it’s good to know the guidance from Alex, Mark and the wider team has been helpful along the way.

Rated 5 out of 5 stars

I have been with property 118 for many…

I have been with property 118 for many years now. As a portfolio landlord I find the information invaluable and it is also interesting to see what other Landlords views are. If you are a Landlord whether a large portfolio or just one property you should join property118

22 March 2026
Unprompted review
Property118 logo

Reply from Property118

Thank you for your kind words and for being with Property118 for so many years – it’s greatly appreciated. We’re really pleased to hear you find the information valuable and enjoy the shared views within the community.

Rated 5 out of 5 stars

Main source of industry information, knowledge and opinion

Since becoming a professional Landlords Property 118 have been our main source of industry information, knowledge and opinion. Great reports and interesting article's covering the industry. It was why and how we incorporated and despite a few issues do not regret the decision!

22 March 2026
Unprompted review
Property118 logo

Reply from Property118

Thank you for your kind words – it’s great to hear Property118 has been your go-to for industry insight, and we’re really pleased our service, reports and articles are proving valuable to you.

Rated 1 out of 5 stars

Expensive Process, Serious Errors and No Accountability

Update – following Property118’s response

Thank you for your response. For the benefit of readers, there are a few points in your reply that require clarification.

Firstly, your reply suggests that I chose to proceed with “alternative advice from my accountant rather than the recommended structure”. That is not correct. I did proceed with the recommendation you made to Cotswold Barristers regarding the structure to be implemented. The difficulties arose because errors were made during the legal implementation of that structure.

Those errors were subsequently identified and corrected by my accountant. Cotswold Barristers have acknowledged these mistakes in writing, accepted liability, and offered £2,400 in compensation, which reflects the professional costs incurred correcting their work.

Secondly, my concerns regarding communications made on my behalf relate specifically to statements made to third parties indicating that I had decided not to proceed with the work. I did not provide any such instruction, either verbally or in writing. This communication contributed directly to the cessation of work and the delays that followed.

You also state that my concerns were reviewed through your complaints process. For completeness, the sequence of events regarding my complaint is as follows:

• 2 January 2026: I wrote requesting confirmation of Property118’s formal complaints procedure and raising a complaint regarding the handling of my case.
• 24 February 2026: I followed up again requesting engagement and offering to resolve the matter constructively.
• No response was received to either communication.

I appreciate that Property118 state they have supported many landlords successfully. However, the number of clients served does not address the issues raised here, namely the refusal to provide the latest version of the recommendations that were sent to Cotswold Barristers to implement, despite repeated written requests, and the lack of engagement when I attempted to resolve these matters.

Given that Property118 position themselves as providing specialist consultancy in complex business restructuring, it is reasonable for clients to expect accurate representation of their instructions, clear accountability when problems arise, and a functioning complaints process when concerns are raised.

I remain open to resolving this matter constructively. I will update this review if Property118 engages meaningfully and helps bring this matter to a proper resolution. I am happy for the full documented record of events and correspondence to speak for itself.

Original review:
Summary of my experience:

Paid over £2,000 for advice and structuring support
Process still not completed nearly two years later
Multiple errors in the legal work identified by my accountant
Misrepresentations made by Property118 on my behalf during the process
No effective complaints process and refusal to engage when issues were raised

I paid over £2,000 to Property118 for advice on structuring my property business. Based on their report, I was advised to implement their promoted “SmartCo” structure, which they facilitate through a close working relationship with Cotswold Barristers.

Unfortunately, the experience that followed has been extremely disappointing.

The legal work produced during this process contained multiple errors, some of which were only identified by my accountant. These mistakes created significant delays and raised serious concerns about the quality and oversight of the work being carried out.

Nearly two years later, the process remains incomplete despite the substantial fees paid.

During the complaints process with Cotswold Barristers it became apparent that Property118 had made misrepresentations on my behalf during the process, which contributed to further complications and delays.

While mistakes can happen in any business, what I found most concerning was the response once these issues were raised. Communication became deflective and dismissive, and when I attempted to escalate the matter they simply stopped engaging with me.

I also requested access to their formal complaints procedure but no clear complaints process appears to exist, and they refused to provide the latest version of work that I had commissioned and paid for.

Given the cost, the errors, and the lack of accountability when things went wrong, this experience has caused operational disruption to my business, financial stress, and a complete loss of trust.

I would strongly recommend looking elsewhere rather than using Property118 for this type of service.

I will update this review to reflect how Property118 chooses to resolve these issues.

2 January 2026
Unprompted review
Property118 logo

Reply from Property118

Thank you for taking the time to share your feedback. We are genuinely sorry that you feel disappointed with your experience.

For clarity, Property118 provided a written consultancy report setting out our recommended structure based on the information available at the time. The report explained both the reasoning behind the recommendation and the practical steps required to implement it.

As with all consultancy work, the decision whether to proceed with those recommendations ultimately rests with the client and their wider professional advisers. In your case, you chose to follow alternative advice from your accountant rather than proceed with the recommended structure. That was, of course, entirely your decision.

We strongly dispute the suggestion that Property118 made misrepresentations on your behalf. Throughout the process we worked with the information provided and communicated transparently about the options available.

Your concerns were formally reviewed through our complaints process and a detailed response was provided. Unfortunately, on this occasion we were unable to reach a position that satisfied you, which is regrettable.

Property118 has supported many landlords through complex restructuring decisions, and while disagreements about professional advice can occur, we always aim to act in good faith and with transparency.

We wish you and your business well for the future.

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