PROGAS HEATING SERVICES LTD Reviews 

1,536
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 185 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional quality of the service, praising engineers for being extremely professional, polite, and thorough during every visit. People are also very impressed by the prompt response times, efficient repairs, and helpful office communication when scheduling urgent appointments. Consumers frequently mention fair pricing, clear quotes, and trustworthy support that exceeds expectations for heating systems. Some reviewers were not happy with the pricing details or billing structure, noting that services were not the cheapest and invoicing felt a bit unusual. A few people additionally observed that occasional billing complexities or higher costs required extra attention after jobs were completed.

What people talk about most

Service

Users describe positive interactions with service, highlighting efficient and reliable experiences overall.... See more

Staff

Customers consistently note positive experiences with staff, describing them as friendly, reliable, and... See more

Price

Clients share positive opinions on price, frequently highlighting fair quotations and competitive rates for... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the friendly, professional, and reliable... See more

Response time

People report positive experiences with response time, highlighting prompt and speedy replies to calls and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Arrived as arranged (time and date) Serviced boiler and filled out data Dene v.pleasant Engineer Contacted HQ yesterday re: bottom shield having become detached and Dene arrived this morning... See more

Rated 5 out of 5 stars

We have used this company for many years. Appointments made are always kept. Service person deals with situation at hand and advices when necessary. Do the job as quickly as possible and leaves. Clear... See more

Rated 5 out of 5 stars

The price was very reasonable, the quote was very clear, with all the aspects of the job carefully detailed. NO HIDDEN EXTRAS! The plumber and his assistant were highly professional and talked throug... See more

Rated 5 out of 5 stars

My agents use Progas for a rental property, so I called them in when the boiler broke down at my own home. It's October, so a busy time for heating engineers, but they squeezed me in (twice!). They ar... See more


Company details

  1. Gas Engineer
  2. Gas Company
  3. Gasfitter

Information provided by various external sources

Progas Heating Services Ltd is a well established company of 25 years. We provide domestic central heating and gas services to South, South East London, North Kent and Surrey. Progas can design, install, service and maintain central heating systems, boilers and all Gas appliances. We also carry out Landlords Gas Safety Checks and Buyers Reports to ensure there are no surprises when purchasing a property. Progas hold full Public Liability Insurance for your peace of mind. We have showroom facilities where you may view boilers and our range of services. We are a Gas Safe Registered company and Worcester Bosch Accredited/Approved installers. All work is carried out by Engineers trained and employed directly by Progas - we do not sub contract our work out. Please call our office on 020 8676 0101 or email us info@progasheating.co.uk should you require any further information or to make a booking. You may also view our website at www.progasheating.co.uk

12 Year warranty available on selected Worcester Bosch boilers !

12 year boiler warranties available on selected Worcester Bosch boilers

12 year boiler warranties available on selected Worcester Bosch boilers
12 year boiler warranties available on selected Worcester Bosch boilers when fitted with a Worcester Bosch system filter - usually 10 years

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 100% of negative reviews

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4.9

All reviews

(1,536)

173 reviews in the last 12 months

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Rated 5 out of 5 stars

Annual Boiler Service

The engineer turned up a day earlier than expected, although I booked by phone in December and they might have put down the wrong day as I normally am not available on Tuesday’s and would not have booked that day. However I was only 2 minutes away when the engineer phoned me to say he was there. The annual check was carried out in very little time and the engineer was polite and professional in his manner. I was very happy with the service I received and happy that he turned up a day early.

13 January 2026
Rated 5 out of 5 stars

The best boiler and heating company in…

The best boiler and heating company in southeast London.

Not only are they honest. They turn up on time. They do the job right so it only has to be done once. Their prices are fair and the quality of their work is excellent. They've fixed old boilers and heating systems fitted by inferior tradespeople. They've also fitted a boiler for me that purrs like a kitten.

If you need a new boiler or repair these are the guys to go to.

Simply the best

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service at a fair price

We used this company to service our boiler last year. As they were good we reused them this year. The phone is promptly answered by a person. They are all helpful and cordial. The engineer was bang on time and service was comprehensive and thorough.

21 January 2025
Rated 5 out of 5 stars

Progas Provides Great Service

I was extremely impressed by Dean, the engineer that serviced our boiler and replaced a temperature valve on one of the radiators. From the moment Dean arrived, I could tell that he was probably a perfectionist. He was immaculately groomed, extremely polite, confident without an air of cockiness, efficient, and conscientious. Dean explained everything that he was going to do in easy to understand layman's terms. Also, the ladies that I spoke with on the phone to set up the appointment, were helpful and friendly. We have used Progas for years, and have always had good service. I highly recommend them.

6 January 2026
Rated 5 out of 5 stars

Gas boiler service

From start to finish was very pleasant and easy . The engineer was very friendly and helpful. Answered all my questions and explained everything, very professional and tidy excellent service 5star

6 January 2026
Rated 5 out of 5 stars

I've been using ProGas for years now…

I've been using ProGas for years now and always found them great to work with. They're flexible, pathient, and engaging with each installation of radiator (we've had ~6 radiators installed by their team).

15 December 2025
Rated 1 out of 5 stars

the booking was for 11th dec

the booking was for 11th dec. from 13;00 to 17;00 and the engineer turned up at 09;00 am so we had to cancel other activities.
the so called Service apparently does not include cleaning thoroughly the Heat Exchanger and Convector Channels ..
There was a faulty valve in the expansion tank which was not replaced...because the engineer Donald ---Nice man did not have one.
After the so called Service...the pressure has dropped drastically and suddenly and there is no hot water,,,nor heating,

11 December 2025
PROGAS HEATING SERVICES LTD logo

Reply from PROGAS HEATING SERVICES LTD

Hi Gustavo, thank you for your feedback. I did email you regarding this earlier. The booking was for 9-1pm, we did send a confirmation SMS of this in November.
As stated in the email, the expansion vessel was re-pressurized and noted that it may fail and need replacing. A quote was sent for this work. We cannot carry every part for every boiler on our vans.

Kind regards
Progas Heating Services Ltd

Rated 5 out of 5 stars

Pro Gas are a top team

Pro Gas are a top team. Professional, efficient... very happy with our boiler they installed 5 years ago, and the miantenance since,

9 December 2025
Rated 5 out of 5 stars

Excellent service

Excellent service. On arrival the engineer put on shoe covers, completed the job efficiently, signed the paperwork and left the are clean and tidy.

8 December 2025
Rated 5 out of 5 stars

Annual check by Progas heating services

Progas heating services originally installed my combi boiler and under the guidance of progas that it should be annually serviced. The team are professional in their craft clean and polite and reasonably priced. They are my go to service and cannot promote them enough.

3 December 2025
Rated 5 out of 5 stars

Excellent service

I was a BG customer but they messed up big time years ago. Then my son recommended PROGAS and I have never looked back.
Going beyond on one occasion to solve an issue for me.
Punctual, friendly and provide an excellent service .
Highly recommend them

3 December 2025

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