EDIT: Added a star due to the very fair response and resolution after having left my review. Website said same-day delivery (was a Saturday) for an extra charge. Emailed customer service to follow... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered a bouquet for Mother's Day. My mom loved the bouquet, but the flowers used were significantly altered from the photos/description of the bouquet I chose. Several elements were left out and a... See more
Company replied
I gather that they trust local businesses to arrange and deliver flowers, well I suggest they approve the bouquet before delivery. The bouquet I received looked nothing like the order. I understand th... See more
Company replied
Ordered a Peace Lilly for coworker after father passed. Appreciate ShifaB.A6_FTDAF6401 for assisting with the delivery setup. She went above and beyond. I just wanted to thank her again for all she di... See more
Company replied
Company details
About Proflowers
Written by the company
At Proflowers, we’re here for the moments that matter—big or small, planned or last-minute. Our fresh, modern arrangements make it easy to send a thoughtful gift that feels personal and looks effortlessly stylish. With a curated selection designed to fit every vibe and occasion, we take the guesswork out of gifting. Whether you’re celebrating, supporting, or just saying hi, we’re here to help you show up—beautifully.
Our flower arrangements are designed for real life—fresh, moody, and effortlessly stylish. Think modern farmers market vibes with an edge: layered textures, unexpected color moments, and just the right amount of whimsy. They’re made to feel personal, not perfect—and always priced to make you smile.
Flowers. They're our thing.Freshness Guarantee
7-day freshness guarantee
We pride ourselves on sending fresh flowers. Your perishable flowers are guaranteed to last seven days. If, for any reason, you are not satisfied with your delivery, please contact us within that timeframe, and we will make it right.
Contact info
200 N. LaSalle, 60601, Chicago, United States
- 1(800) 580-2913
- proflowers-issue-resolution@proflowers.com
- www.proflowers.com
3.2
Average
2K reviews
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The flowers got to the right addresses…
The flowers got to the right addresses and arranged beautifully. Will absolutely order from you again.
10 May 2026
Reply from Proflowers
We appreciate your review and appreciate you taking the time.
It was the worst experience ever the…
It was the worst experience ever the flowers I ordered were not at all what they were supposed to look like they were not full, not at all any of the same flowers. Terrible will NEVER again spend $95 for flowers I could have made myself for $20. They were not willing to give more than $13.16 back which in my opinion is bullshit. Customer service was not helpful.
20 May 2026
Unprompted review
Reply from Proflowers
We don't have any record of your order with our company based on the information provided in your review. If you could share additional details, we would be glad to continue our search and, should we locate an order, provide further assistance. Thank you.
Delivered flowers not as pictured in online selection
flowers were a lot smaller once delivered. Did not match the volume or full design in the sample picture. For $80 was surprised how small the bouqet was that was delivered. Would not use again
17 May 2026
Reply from Proflowers
We’re sorry to hear that the bouquet appeared smaller than expected and did not match the volume or fullness shown in the sample photo. A supervisor has reached out and left a voicemail and email to assist further in resolving your concern. We appreciate your feedback and the opportunity to make this right.
Quality of Flowers
Flowers came in early before the requested time. The quality of the flowers were beautiful, especially the 2 smaller ones (Botamical Dream Bouquet Premium $70.00 /each). However, I expected the large vase Awestruck Luxury Bouquet - Premium $150.00 to be a bit more fuller and taller.
Customer Service was good too.
Thank you.
14 May 2026
Reply from Proflowers
We’re sorry to hear that your order arrived earlier than requested and that the Awestruck Luxury Bouquet did not meet your expectations in fullness and height. A supervisor has reached out to you and left a voicemail and email to further assist in resolving this matter. We appreciate your feedback and the opportunity to make this right.
Reply from Proflowers
We’re so glad to hear that your flowers arrived on time and that you found them beautiful! Thank you for sharing your positive experience—we truly appreciate your support and look forward to serving you again.
didn't delivery on the correct day
14 May 2026
Reply from Proflowers
We sincerely apologize that your order was not delivered on the correct day. We understand how disappointing this must have been.
We have since spoken with you directly, and we’re glad we were able to resolve this to your satisfaction. Thank you for giving us the opportunity to make this right.
Flower Bouquet in Vase
The flower bouquet arrived on time, and it was beautifully arranged in a nice vase.
15 May 2026
Reply from Proflowers
Thank you for your kind feedback! We’re glad the bouquet arrived on time and that you loved the arrangement and vase. We truly appreciate your support and look forward to serving you again!
Happy with the service
Happy with the service. They delivered early in the day, unlike another company I used the week before. I'll stick with Proflowers.
13 May 2026
Reply from Proflowers
Thank you for your kind feedback! We’re glad to hear your order arrived early and that you were pleased with our service. We truly appreciate your support and look forward to serving you again!
Beautiful flowers
They brought my mom a beautiful bouquet of orange flowers for mothers day. Thanks proflowers!
13 May 2026
Reply from Proflowers
We’re very sorry to hear the flowers arrived old and not in good condition, as we understand how disappointing this was for your mom. We’re glad to share that we’ve since spoken with you and are happy we were able to resolve this matter to your satisfaction. Thank you for giving us the opportunity to make things right.
The flowers that were delivered were…
The flowers that were delivered were not the flowers I ordered.
12 May 2026
Reply from Proflowers
We sincerely apologize that the flowers delivered did not match what you originally ordered. We understand how disappointing this must have been.
A supervisor has contacted you and left a voicemail and email to assist in resolving this matter. We appreciate your feedback and the opportunity to make this right.
All of the arrangements were delivered…
All of the arrangements were delivered on time and beautiful.
8 May 2026
Reply from Proflowers
We appreciate your review and appreciate you taking the time.
everything was beautiful and came in a…
everything was beautiful and came in a timely manner
15 May 2026
Reply from Proflowers
We appreciate you taking the time to post about your experience.
Excellent service
15 May 2026
Reply from Proflowers
Thank you for taking the time to review your experience with our service.
My Order of the flower they delivered…too late
My Order of the flower they delivered on the day of our anniversary 6:30pm.
16 May 2026
Reply from Proflowers
We’re very sorry to hear that your anniversary flowers arrived late at 6:30 PM, as we understand how important timely delivery is for such a special occasion. A supervisor has reached out and left both a voicemail and an email to assist in resolving this matter. We truly appreciate your feedback and hope to make this right for you.
The flowers look nothing like the…
The flowers look nothing like the picture and were also droopy and sad looking
15 May 2026
Reply from Proflowers
We’re very sorry to hear that the flowers you received looked nothing like the picture and arrived droopy and not in good condition, as we understand how disappointing this must have been. A supervisor has reached out and left both a voicemail and an email to help resolve this issue. We appreciate your feedback and hope to make this right for you.
Ordered flowers for Mother's Day
Ordered flowers for Mother's Day, and they were delivered over a week late. I ordered 2 days before Mother's Day and made sure to select shipping that would guarantee delivery on Mother's Day. They kept sending emails about how "sorry they were" and gave a 10% refund, but this is frankly unacceptable.
10 May 2026
Unprompted review
Reply from Proflowers
We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.
Miniscule plant
I ordered an orchid for my mother-in-law for Mother's Day. The pot was 2.5" in diameter. I took a picture of it next to a tissue box and it was only slightly taller. I paid $72 including delivery and taxes. When I contacted, Proflowers, the company said they would refund me $15. When I expressed dissatisfaction, I got some AI generated response saying "You are quite welcome!" No one should ever order from them.
8 May 2026
Unprompted review
Reply from Proflowers
We’re very sorry to hear that the orchid you received was much smaller than expected and did not reflect the value for the price you paid, as well as your experience with the resolution offered. A supervisor has reached out and left both a voicemail and an email to help resolve this matter. We appreciate your feedback and hope to make this right for you.
Reply from Proflowers
Thank you so much for your kind words! We’re delighted to hear that you had a great experience with our service and that your order arrived on time.
Your feedback truly means a lot to us, and we look forward to serving you again in the future.
No delivery and no notification
Aside from ridiculous prices, they failed to deliver flowers for a loss in the family. I never received a notification but didn't think anything of it. Several days after the intended delivery date I contact them only to find out they never delivered my order. So if I did not reach out, I would have never known. They push the order through again and offer me a 20% refund. Oh jeez, thanks. I should have read the reviews before using their service. I will not return.
18 May 2026
Unprompted review
Reply from Proflowers
We sincerely apologize for your experience, especially the non-delivery of your sympathy arrangement and the lack of notification, which we understand was very upsetting.
A supervisor has attempted to contact you and left both a voicemail and an email to help resolve this matter. We are committed to making this right and appreciate the opportunity to assist further.
Catfished Flowers
I was highly disappointed with Proflowers, due to me ordering flowers that look the complete opposite of the flowers I had purchased online. The arrangement looked even smaller for what I paid for which was a deluxe. The arrangement I ordered was supposed to include, roses lilies, alstroemeria, stock, and eucalyptus. Roses were the only flower that was included in the arrangement, all the other flowers were completely different. I ordered the gentle gesture arrangement. It felt like I scammed. If I’m paying for a service, I would expect to receive what I pay for, but Proflowers did not fulfill that unfortunately. I would like a refund or a redelivery delivery, because of the money I paid.
14 May 2026
Unprompted review
Reply from Proflowers
We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.
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