Football boots were a lovely present for my grandson however they were too small and have sent for a replacement. Only complaint is charging £2.25 for return ordering another pair.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered my Son’s 5th pair of Adidas Predator Elites and he couldn’t have been happier with them. It included some trading cards of current boots which was a nice touch. Very prompt delivery so... See more
Great selection of elite football boots. Opted to select 2 sizes for comparison. Promptly delivered and return was easy to arrange - small cost, but getting the right boots is not easy, so happy to... See more
Company replied
Flawlessly efficient with every purchase I have made over the last 3 years. Availability, arrival times, price and the list goes on. Even purchases that didn't work out, swift efficient no argument... See more
Company replied
Company details
About Pro:Direct Sport
Written by the company
Pro:Direct | We Are Sport
Pro:Direct Sport are the world's largest online performance sport, and sports fashion store, specialising in Football, Running, Basketball, Rugby, Cricket, Tennis, and Golf.
Pro:Direct Sport are totally committed to best in class customer service and always appreciate your honest rating and reviews to help us improve.
Once again, thank you for choosing to take your sport to the Next Level with Pro:Direct Sport.
Pro:Direct | We Are Sport
Written by the company
- Please Note
- If you have experienced any issues with your order we would always encourage you to contact our Customer Service Team on customerservices@prodirectsport.com to help us investigate and resolve your issue. Returns are simple and easy when using our online returns and FREE from the UK, if you join one of our Clubs (PDFC, Pro-Direct Running Club or SNKRD)
30 Day Money Back Guarantee & Hassle Free Returns
We've got you covered...
All goods supplied by Pro:Direct Sport are from official sources and are covered by the normal manufacturer's warranty.
You can return any item within 30 days of receipt via your online Order History for a refund or exchange completely hassle-free (and Free for UK Customers who join one of our Clubs)
Contact info
Torre House, Shaldon Road, TQ12 4PQ, Newton Abbot, United Kingdom
- Email, or Click to Chat is the best way to contact Pro:Direct Sport
- customerservices@prodirectsport.com
- www.prodirectsport.com
4.2
Great
175K reviews
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arrived on time ,no problems
24 July 2026
Good Service, but Delivery and Return Charges Let It Down
While I've generally been happy with Pro:Direct's service and the products are delivered promptly, I think their delivery and returns charges are disappointing. Paying £5 for delivery and then £3 to return an item is expensive, especially when you're buying clothing or shoes to try for size or fit. Many other retailers offer free delivery and free returns, which makes the shopping experience much more customer-friendly. If Pro:Direct reviewed this policy, it would make a big difference.
19 July 2026
First time I have used this company
First time I have used this company. All good, fast delivery. Trainers at a bargain price thank you.
23 July 2026
Very good at solving problems
Very good at solving problems, amazing vendors of top tier equipment.
22 July 2026
Good seller thanks
18 July 2026
Excellent always provide the best…
Excellent always provide the best equipment for the best prices
23 July 2026
Great boots speedy shipping
Great boots speedy shipping, very happy with service and product.
22 July 2026
speedy efficient process with items…
speedy efficient process with items being perfect packaged and delivered
22 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Really disappointed at the service from…
Really disappointed at the service from this company
Having used these many times before
Made a big order which half was delivered
Then got refunded the wrong amount
Now waiting for the correct refund
I will not be using these again
22 July 2026
Reply from Pro:Direct Sport
Thank you for your review.
I am very sorry to hear about the issues you've experienced with your recent order and the subsequent refund process, especially after being a loyal customer. Please accept our sincere apologies for this disappointing experience.
I can confirm that the correct refund amount was actioned on 27/07, and should return to your bank within 5 working days of this date.
Kind regards,
JH
I was sent defective football boots
I was sent defective football boots. I contacted the company immediately yet they appear to be treating the matter as a manufacturers warranty issue despite the boots being unworn, requiring unrealistic levels of photographic proof before sending me a returns slip to which I'm entitled. Despite sending them sufficient photos to show the boots are unworn and faulty, they still persist in requiring more. I think they want me to pay to return faulty goods they've sent out, which is not going to happen.
28 July 2026
Unprompted review
Reply from Pro:Direct Sport
Thank you for your review.
I am very sorry to hear this.
Unfortunately, as no order number or order details have been added to this review, I am unable to locate your order, and as such am unable to comment specifically on this case.
To chat with our team, we would recommend emailing directly to customer service at customerservices@prodirectsport.com.
I am sorry for any inconvenience caused.
Kind Regards
JH
Quick product delivery and well packed.
Quick product delivery and well packed.
Thanks !
31 December 2025
I still have not received my parcel and…
I still have not received my parcel and do not know when it is due to arrive, any clarity would be greatly appreciated
21 July 2026
Reply from Pro:Direct Sport
Thank you for your review.
I am very sorry to hear this.
After checking your account and order, I am able to see our customer service team have been in touch in regard to this query and have provided further information on this matter.
I sincerely apologise for the inconvenience caused, once again.
Kind Regards,
JH
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