Melissa was absolutely fabulous! So lovely, friendly and helpful. She understood what I was looking for and explained the different options available to me. Two of the four products were out of stock... See more
Company replied
Location
Switch locationUnits 99/100 McArthurGlen Designer Outlet, St Nicholas Avenue, Fulford, YO19 4TA York, GB
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See what reviewers are saying
I purchased a pan from yourselfs and was amazed at the quality it holds. I was a first time stainless steel user and its taken three cooks to get used to it. What i have learnt is dont put... See more
Lovely customer service, staff were very helpful and provided good advice. I am loving my stainless steel pans.
Recently kitted out our kitchen with a mixture of stuff from the store at York and online. Excellent customer service in store and smooth process of ordering online. Everything arrived promptly and we... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Units 99/100 McArthurGlen Designer Outlet, St Nicholas Avenue, Fulford, YO19 4TA, York, United Kingdom
4.8
Excellent
2K reviews
Asks customers to review
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excellent customer service with super…
excellent customer service with super merchandise
22 October 2026
Lovely customer service
Lovely customer service, staff were very helpful and provided good advice.
I am loving my stainless steel pans.
17 October 2026
It’s easy to find what you want in a…
It’s easy to find what you want in a well laid out store the products are good quality and the staff are helpful
14 October 2026
Exactly what I wanted
14 October 2026
Lady was very knowledgeable about all…
Lady was very knowledgeable about all the products. And took her time explaining it all.
11 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Always get great service and advice
Always get great service and advice, I also have had an issue with a product that they immediately replaced at no cost to me.
Great service and great products.
12 October 2026
Reply from ProCook - York
We're so pleased to hear that you consistently receive great service and helpful advice from our team! We're also glad we could quickly resolve the issue with your product by providing an immediate replacement, and we truly appreciate your kind feedback about our service and range.
Reply from ProCook - York
We truly appreciate your kind words about our excellent team and the quality of our offering. It's wonderful to hear you had such a positive experience with us!
Reply from ProCook - York
We are so pleased to hear that you had a positive experience with our team. Your kind words about our staff members mean a lot to us. Thank you for your feedback!
Assistant was very helpful and…
Assistant was very helpful and explained everything we needed to know
7 October 2026
Reply from ProCook - York
We're so pleased to hear that our team member provided such great assistance and clearly answered all of your questions! Thank you for your wonderful feedback.
Reply from ProCook - York
We are thrilled to hear that you are so happy with the craftsmanship and excellence of our product. Thank you very much for taking the time to share your wonderful review!
Lovely Products but a bitter taste?
Excellent products. Buy time and again. Visited York shop and immediately told about the 20% discount by a member of staff. Then strangely heard the shop manager discussing the daily turnover target with her team in an open shop which I thought a little strange. Made multiple purchases and checking receipt on drive home noticed 20% not applied. Emailed shop to be told selected products and based on cookware so not refund due. Having bought cookware from a section with the offer under the product and the website offering the same 20% it seemed a little strange and perhaps misleading. Considered returning goods and simply buying on the website at a cheaper price but a little too much hassle. Will be back thought as products are lovely!
11 October 2026
Reply from ProCook - York
Thank you for sharing your feedback with us. We are pleased to know that you continue to enjoy our items and plan to visit us again. At the same time, we appreciate you bringing your recent store visit to our attention. Hearing about the confusion surrounding the promotional pricing and the conversation overheard on the shop floor helps us understand where your experience fell short. We aim to ensure all offers are clear and that our team maintains a professional environment at all times. We will review these details with our retail team to ensure pricing display clarity and team communications are handled properly in the future.
Couldn't find the item I needed so the…
Couldn't find the item I needed so the assistant very quickly went and found one.
Then let me know about the offers you had, very nice staff
10 October 2026
Reply from ProCook - York
We're so pleased to hear that our assistant quickly located the item you needed and shared our current offers with you. We truly appreciate your kind feedback regarding our friendly team!
Reply from ProCook - York
We appreciate your positive feedback! We are so happy to hear that you found our product simple to operate, tidy, and a great deal for the price.
Reply from ProCook - York
We are so delighted to hear that you enjoyed such welcoming assistance and prompt completion of your request! Thank you very much for taking the time to share your fantastic feedback with us.
we were looked after very well
we were looked after very well, after choosing our purchase the staff member went to get a box iten
5 October 2026
Reply from ProCook - York
We're so happy to hear that you were looked after so well during your visit! It's wonderful that our team member was able to fetch a fresh boxed item for you once you made your selection. Thank you for your kind feedback.
Reply from ProCook - York
We're so pleased to hear that you have consistently great visits with us and that our team's cheerful attitude and helpfulness make such a positive impression. Thank you for taking the time to share your wonderful feedback!
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