Staff at Street (Clarks Village) were friendly and helpful. Thw young lady looked for what I wanted out back, offered me one to be sent to my home but I was happy to have the display product. She w... See more
Location
Switch locationUnit 64, Clarks Village, BA16 0HN Street, GB
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See what reviewers are saying
Toaster we liked came in 3 colours, though not all were on display. Assistant checked stock and found the one we wanted. The toaster was held for us while we continued shopping and we collected it on... See more
Served by a very helpful, cheerful and knowledgeable lass who explained the differences between the various stainless steel frying pans clearly without trying to push the more expensive ones. Also gav... See more
We have bought from Procook for many years and have always being pleased with the products and service. We needed new frying pans and bought various options - non Procook. Disappointed with th... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 64, Clarks Village, BA16 0HN, Street, United Kingdom
4.9
Excellent
1K reviews
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Great service
Great service, knowledge of products. Best deal for me to get best discount.
Stored my purchase until.i had finished shopping & I returned to pick it up.
25 September 2026
Great service from ProCook.
22 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very friendly and helpful staff at…
Very friendly and helpful staff at Clark’s village store in Street Somerset
25 September 2026
Reply from ProCook - Street
We're so pleased to hear you found our staff very friendly and helpful at our Clark's village store. Thank you for your kind words!
Helpful and enthusiastic customer…
Helpful and enthusiastic customer service staff who did everything to help us in buying the product
19 September 2026
5 star service
The staff were very friendly. Knowledgable and helpful
Great range of products
20 September 2026
As usual Nick was great
14 September 2026
Staff in Street store as friendly &…
Staff in Street store as friendly & helpful as always -Thank you.
18 September 2026
New knives..sorted!
We visited the store with a view to purchasing a new knife set. Staff were helpful and well informed. We were able to try the knives before purchasing which was great. There was no pressure to buy but we did buy a knife set as well as other items.
13 September 2026
Great help from staff..spent over £200
Great help from staff..spent over £200
.Enjoying the pans. Thank you.
22 August 2026
Good helpful service
6 September 2026
Took broken knife in and it was sorted…
Took broken knife in and it was sorted and replaced with no problems and very nice staff
2 September 2026
I have always brought from them
I have always brought from them. I smashed just one plate from my dinner set, just walked in a picked up a replacement just like that. No hassle
5 September 2026
Excellent customer service
1 September 2026
Served by a very helpful
Served by a very helpful, cheerful and knowledgeable lass who explained the differences between the various stainless steel frying pans clearly without trying to push the more expensive ones. Also gave useful guidance on how to correctly use a stainless steel pan.
4 September 2026
Probably wouldn’t go back
I chose a saucepan that I wanted going by its size and weight. Taking it over to the counter we then had to queue, understandably. When it was our turn I handed the saucepan to the assistant who said he had to get one boxed which we understood, he took it and put it back on the shelf where it came from but then came back to us. Then asked which size we wanted. I then had to explain that I wanted the one I gave him. He then said he wasn’t sure which one that was now but could we go and get it as it was busy and he had to serve other customers. We were then asked to go to the back of the queue when we tried to get served at the front. Had it not been necessary to get that saucepan I would have walked out.
30 August 2026
Reply from ProCook - Street
Cara
Thank you for your review – we are very sorry to hear this. We will pass your comments onto the store
Quality items at attractive prices
Quality items at attractive prices.
The staff were very friendly and helpful.
2 September 2026
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