Staff at Street (Clarks Village) were friendly and helpful. Thw young lady looked for what I wanted out back, offered me one to be sent to my home but I was happy to have the display product. She w... See more
Location
Switch locationUnit 64, Clarks Village, BA16 0HN Street, GB
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See what reviewers are saying
Toaster we liked came in 3 colours, though not all were on display. Assistant checked stock and found the one we wanted. The toaster was held for us while we continued shopping and we collected it on... See more
Served by a very helpful, cheerful and knowledgeable lass who explained the differences between the various stainless steel frying pans clearly without trying to push the more expensive ones. Also gav... See more
We have bought from Procook for many years and have always being pleased with the products and service. We needed new frying pans and bought various options - non Procook. Disappointed with th... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 64, Clarks Village, BA16 0HN, Street, United Kingdom
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Staff were helpful
17 October 2026
Excellent friendly and informative…
Excellent friendly and informative service and the product we bought is outstanding. Would definitely use ProCook again.
19 October 2026
Great customer service which can be…
Great customer service which can be rare theses days.
18 October 2026
Great product from a store with very helpful staff
Staff at Street (Clarks Village) were friendly and helpful.
Thw young lady looked for what I wanted out back, offered me one to be sent to my home but I was happy to have the display product. She wrapped it up really well.
I am really pleased with my pro cook pot and the colour is lovely (traditional orange/red.) Looks as good as the LeCruset pot but a fraction of the cost and as far as I can see, it's just as good quality. Thank you.
18 October 2026
I have been using ProCook saucepans for…
I have been using ProCook saucepans for years and found them to be well made and good value.
Their staff have always been very helpful
10 October 2026
The prices are reasonable and the…
The prices are reasonable and the quality of goods is excellent. The staff are knowledgeable and eager to assist if required
9 October 2026
Found just what I was looking for with…
Found just what I was looking for with helpful assistant
13 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Fantastic store
Fantastic store, great service from the staff always extremely helpful and knowledgable
11 October 2026
Reply from ProCook - Street
We're so happy to hear that you think our store is fantastic and that our team provided great service! It is wonderful to know our staff was extremely helpful and knowledgeable during your visit. Thank you for your kind words.
Helpful service at point of sale and a…
Helpful service at point of sale and a good value quality product
7 October 2026
Reply from ProCook - Street
We're so pleased to hear that you received assistance during your purchase and that you are happy with the great value and standards of our items! Thank you for sharing your wonderful feedback with us.
Went into the store in Clarks village…
Went into the store in Clarks village and everyone was honestly so helpful
11 October 2026
Reply from ProCook - Street
We're so pleased to hear that everyone was so helpful during your visit to our store! Thank you for sharing your wonderful feedback with us.
Great products, need better online service
I wanted to find out if a product was chemical free and trued calling your number twice. I was on hold both times for over ten minutes with no indication of where I was in the queue. I then emailed and revieved a reply that I woukd hear in the next 14 days! I needed the pans so drive to a pro cook shop which was great. You have gorgeous products we are very happy with but your customer service needs vastly improving.
10 October 2026
Reply from ProCook - Street
Thank you for taking the time to share your feedback with us. We appreciate your kind words about our cookware, but we sincerely regret the long wait times you experienced on the phone and the delay in our email response. This is certainly not the standard of service we aim to provide. We are currently reviewing our customer support processes and queue management to ensure faster response times moving forward. We are glad our in-store team was able to assist you with your purchase, and we hope you enjoy your new pans.
excellent staff and products
7 October 2026
Reply from ProCook - Street
We truly appreciate your kind words regarding our wonderful team and the great selection of items we offer. It is fantastic to hear that you had such a positive experience with us!
Friendly helpful staff 🙂
3 October 2026
Reply from ProCook - Street
We're so pleased to hear that you had such a great experience with our team during your visit.
friendly and very helpful staff
friendly and very helpful staff. Good products and reasonable prices..
6 October 2026
Reply from ProCook - Street
We're so glad to hear you had a great experience with our friendly team and that you're happy with the quality and value of our items! Thank you for sharing your wonderful feedback with us.
Reply from ProCook - Street
We are so glad to hear that you were pleased with our helpful team and fair pricing. We truly appreciate your kind feedback and support!
Amazing quality and lovely staff
3 October 2026
Reply from ProCook - Street
We are so delighted to hear about your wonderful experience. Thank you for your kind words regarding the amazing standard of our items and the wonderful service provided by our team.
Very helpful nothing too much trouble.
26 September 2026
Being looked after .
Not being pressured, however I needed to ask for an item ,which was presented. Saved me looking around. Staff knew their stock.well impressed.
27 September 2026
Store was laid out well
Store was laid out well, it was clean and tidy and the staff were friendly and happy to help.
26 September 2026
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