I was looking for some Steak knives without rivets in the handles. (As I had previously looked in Amazon despite being a customer of theirs for over 30 years and aged 72 they needed age verification... See more
Company replied
Location
Switch locationUnit 17, Springfields Shopping Centre, PE12 6EU Spalding, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Purchased 2 great utility knives from pro cook elite range. Very well made with solid handles and sturdy razor sharp blades. Wonderful staff very informative about products on sale ..will definitely b... See more
Great service as always from the staff at Springfields outlet shop. A huge choice of pans but we were guided by staff as i have an induction hob. I chose the Professional Stainless Steel Sauteus... See more
Company replied
A very pleasant experience, nothing is too much trouble for the assistants, great products at great prices
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 17, Springfields Shopping Centre, PE12 6EU, Spalding, United Kingdom
4.9
Excellent
872 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent customer service
There was no coasters in the shop but the staff member got on the phone to her colleague immediately. 2 days later they phoned to say they were in stock. Excellent
17 June 2026
Reply from ProCook - Spalding
We're glad to hear our team's proactive approach led to a positive outcome for you. Thank you for sharing your excellent experience with us.
Very knowledgeable staff that made us…
Very knowledgeable staff that made us very welcome.
18 June 2026
Reply from ProCook - Spalding
We're glad our staff made you feel welcome. We appreciate your feedback!
Helpful and friendly staff
Helpful and friendly staff. The knife set I was looking for had a very good discount so I was a very happy customer.
18 June 2026
Reply from ProCook - Spalding
We're so happy our staff was helpful and friendly! We're delighted you found the knife set you wanted with a great discount. Thank you!
Reply from ProCook - Spalding
We appreciate your kind words.
Lovely friendly lady served us was…
Lovely friendly lady served us was helpful
Lots of items in the shop
19 June 2026
Reply from ProCook - Spalding
We're so glad our team member was helpful and friendly. We appreciate your kind words.
Reply from ProCook - Spalding
We're so glad you enjoyed our store's display and found our staff helpful! Thank you.
Very nice staff that aren’t pushy and…
Very nice staff that aren’t pushy and excellent products!!!!
13 June 2026
Reply from ProCook - Spalding
We're delighted you enjoyed our products and found our staff helpful!
Beautiful shop well layed out
Beautiful shop well layed out, very knowledgeable staff 😀 I'm very happy with the little mixer I brought. Will be shopping there again.
11 June 2026
Reply from ProCook - Spalding
We appreciate your kind words about our team.
Great service as always from the staff…
Great service as always from the staff at Springfields outlet shop.
A huge choice of pans but we were guided by staff as i have an induction hob.
I chose the Professional Stainless Steel Sauteuse Pan. On purchasing I was given a care card and on first use I knew I'd made the right decision. Perfect size pan and cooked beautifully.
10 June 2026
Reply from ProCook - Spalding
We're so pleased to hear about your positive experience at our outlet shop! It's wonderful that our team could guide you to the perfect Professional Stainless Steel Sauteuse Pan for your induction hob. We're glad you're enjoying it!
Very helpful and knowledgeable staff.
7 June 2026
Nice ladies in the shop very helpful
Nice ladies in the shop very helpful. Products seem good quality.
6 June 2026
Great products and lovely staff
Great products and lovely staff. Got to try the knives before purchase and purchased at a good price.
4 June 2026
Very helpful and friendly staff finding…
Very helpful and friendly staff finding the exact product that I was looking for.
6 June 2026
Helpful staff member who knew the…
Helpful staff member who knew the products to make choice easier
6 June 2026
We were greeted with "we have 30% off…
We were greeted with "we have 30% off today"
My husband & I decided to purchase some much needed knives after our purchase of over £100 I queried the 30% off only to be told that the price on the shelf was with 30% off.
Your pricing labels need highlighting to show in bold letters that the price has been adjusted? We felt very disappointed leaving the shop.
1 June 2026
Talking and listening to the customers…
Talking and listening to the customers needs. Well done to all the staff.
1 June 2026
Reply from ProCook - Spalding
We appreciate your kind words. We are glad our staff met your needs. Thank you for your feedback!
Salt and pepper electric mill.
Salt and pepper electric mill.
Bought these with confidence as everything I have bought from Pro cook has been great. Never had a problem and 3 years guarantee, you can't go wrong
Staff very knowledgeable and extremely helpful
28 May 2026
Reply from ProCook - Spalding
We're so glad to hear you're confident in our products and that your electric salt and pepper mills are meeting your expectations. It's wonderful that our staff was helpful!
We were approached in a friendly manner…
We were approached in a friendly manner by a staff member, not pushy related my purchase to a lived experience.
23 May 2026
Reply from ProCook - Spalding
We're so happy our staff provided a friendly, non-pressured experience and connected with you personally. Thank you for your feedback!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.