Purchased 2 great utility knives from pro cook elite range. Very well made with solid handles and sturdy razor sharp blades. Wonderful staff very informative about products on sale ..will definitely b... See more
Location
Switch locationUnit 17, Springfields Shopping Centre, PE12 6EU Spalding, GB
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I was looking for some Steak knives without rivets in the handles. (As I had previously looked in Amazon despite being a customer of theirs for over 30 years and aged 72 they needed age verification... See more
Company replied
Our sales advisor was fast, friendly and efficient, the knife I bought was good value in the sale and I’m very happy with it.
Great service as always from the staff at Springfields outlet shop. A huge choice of pans but we were guided by staff as i have an induction hob. I chose the Professional Stainless Steel Sauteus... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 17, Springfields Shopping Centre, PE12 6EU, Spalding, United Kingdom
4.9
Excellent
870 reviews
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Great
Our sales advisor was fast, friendly and efficient, the knife I bought was good value in the sale and I’m very happy with it.
21 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from ProCook - Spalding
Thank you for your review. We are sorry to hear of your experience; we have asked the Customer service team to contact you to resolve.
Very friendly polite staff knowledgable…
Very friendly polite staff knowledgable about the product I bought
22 August 2026
Excellent products, excellent customer service …
The ladies that served me were extremely helpful, they knew the products and were very friendly (I went 2 days running)
The products are perfect for me and I am extremely pleased with them.
20 August 2026
The sales assistant was really helpful.
20 August 2026
Best results
We have tried similar products but this one is by far the best one for results
20 August 2026
I have NEVER ordered anything from your…
I have NEVER ordered anything from your company
19 August 2026
Reply from ProCook - Spalding
Thank you for your review – we are very sorry to hear this. We will pass your comments onto the store and they shall be in touch.
Lovely staff, great service.
The staff were lovely and took care in bagging and wrapping items for us. Very helpful and made a nice atmosphere. Great range of products at decent prices.
13 August 2026
Reply from ProCook - Spalding
We're so happy to hear our staff were lovely and took care in bagging your items! It's wonderful that they created a nice atmosphere and that you appreciated our great range of products and decent prices.
Reply from ProCook - Spalding
We're so glad to hear that you had a nice shopping experience and found our staff polite and helpful. We truly appreciate your kind feedback!
Reply from ProCook - Spalding
We're so pleased to hear that you found our service to be both polite and efficient. Your kind words are greatly appreciated!
Helpful staff
9 August 2026
We got very helpful in store advice
11 August 2026
Reply from ProCook - Spalding
We're so glad to hear that you received very helpful advice from our team in-store. Your positive feedback is truly appreciated!
Lovely shop
5 August 2026
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