I was looking for some Steak knives without rivets in the handles. (As I had previously looked in Amazon despite being a customer of theirs for over 30 years and aged 72 they needed age verification... See more
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Location
Switch locationUnit 17, Springfields Shopping Centre, PE12 6EU Spalding, GB
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The lady who served me was approachable, helpful and knowledgeable about the products in the shop. She took care wrapping the items I bought which showed me she cares about her customers and about th... See more
Company replied
Excellent knowledge and impartial guidance on the products. We were given the information we needed and provided with the options to fulfill them needs. We were then left alone to decide which purcha... See more
Company replied
Great service as always from the staff at Springfields outlet shop. A huge choice of pans but we were guided by staff as i have an induction hob. I chose the Professional Stainless Steel Sauteus... See more
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Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 17, Springfields Shopping Centre, PE12 6EU, Spalding, United Kingdom
4.9
Excellent
823 reviews
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Excellent customer service
The lady who served me was approachable, helpful and knowledgeable about the products in the shop. She took care wrapping the items I bought which showed me she cares about her customers and about the products.
7 July 2026
Reply from ProCook - Spalding
We're so pleased to hear about your positive experience with our team member! It's wonderful that she was approachable, helpful, and knowledgeable, and that her care in wrapping your items stood out to you.
Reply from ProCook - Spalding
We appreciate your kind words about our staff. We are so glad to hear you had a pleasant experience with us.
Reply from ProCook - Spalding
We truly appreciate you taking the time to share your positive feedback. We are delighted to hear that our customer service was good and met your expectations!
Reply from ProCook - Spalding
We appreciate your feedback regarding the coffee pot's pricing. We are always reviewing our product offerings and their value.
Wide choice of products
Wide choice of products, reasonably priced, friendly staff, clean and tidy shop.
5 July 2026
Reply from ProCook - Spalding
We're so happy you enjoyed our wide choice of products, reasonable prices, and found our staff friendly! We're also glad you found our shop clean and tidy. Thank you for your kind words.
I knew what I wanted and explained to…
I knew what I wanted and explained to the lady she went to the shelf got it recommend the item I paid and left, wished all my shopping was so easy.
30 June 2026
Reply from ProCook - Spalding
We're so happy to hear your shopping experience was easy and efficient! We appreciate you taking the time to share your positive feedback with us.
Excellent knowledge and impartial…
Excellent knowledge and impartial guidance on the products. We were given the information we needed and provided with the options to fulfill them needs. We were then left alone to decide which purchase we wanted
29 June 2026
Reply from ProCook - Spalding
We're so pleased to hear that you received excellent guidance and all the information you needed to make your decision. It's wonderful that you felt empowered to choose the perfect purchase for your needs.
ProCook - excellent service
The staff were very helpful not overly pushy. Gave good advice on products in store.
27 June 2026
Reply from ProCook - Spalding
We're so glad you found our staff helpful and that they provided good advice on our products! Thank you for your kind words.
Reply from ProCook - Spalding
We're so glad you enjoyed our shop and found it well laid out, and that our staff was helpful!
Reply from ProCook - Spalding
We're so happy to hear you found our store easy to navigate and our staff helpful. Thank you for your kind words!
I was looking for some Steak knives…
I was looking for some Steak knives without rivets in the handles. (As I had previously looked in Amazon despite being a customer of theirs for over 30 years and aged 72 they needed age verification and me to get a credit card.)
Goodbye Amazon!!!
Back to ProCook i spoke with the young lady and she directed me to your rivetless steak knives which I must say are fantastic @ £17. Very happy customer.
30 June 2026
Reply from ProCook - Spalding
We are so pleased to hear that our team was able to assist you in finding the perfect rivetless steak knives! It's wonderful to know that you are happy with your purchase and that they are meeting your expectations. We truly appreciate your continued loyalty and kind words.
The staff were extremely helpful and…
The staff were extremely helpful and the product range covered exactly what we were looking for
28 June 2026
Excellent customer service
There was no coasters in the shop but the staff member got on the phone to her colleague immediately. 2 days later they phoned to say they were in stock. Excellent
17 June 2026
Reply from ProCook - Spalding
We're glad to hear our team's proactive approach led to a positive outcome for you. Thank you for sharing your excellent experience with us.
Very knowledgeable staff that made us…
Very knowledgeable staff that made us very welcome.
18 June 2026
Reply from ProCook - Spalding
We're glad our staff made you feel welcome. We appreciate your feedback!
Helpful and friendly staff
Helpful and friendly staff. The knife set I was looking for had a very good discount so I was a very happy customer.
18 June 2026
Reply from ProCook - Spalding
We're so happy our staff was helpful and friendly! We're delighted you found the knife set you wanted with a great discount. Thank you!
Reply from ProCook - Spalding
We appreciate your kind words.
Lovely friendly lady served us was…
Lovely friendly lady served us was helpful
Lots of items in the shop
19 June 2026
Reply from ProCook - Spalding
We're so glad our team member was helpful and friendly. We appreciate your kind words.
We received a warm greeting as we…
We received a warm greeting as we entered the store, the staff we all very helpful and knowledgeable about the products, ensuring we understood as well.
14 June 2026
Reply from ProCook - Spalding
We're so pleased you received a warm greeting and found our staff helpful and knowledgeable about our products. Thank you for your kind words!
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