I visited the store to purchase a set of Gourmet saucepans and was dealt with by 2 very helpful assistants. The same applied again when I returned to purchase 2 more. I am extremely pleased with my pu... See more
Company replied
Location
Switch locationUnit 43 & 44 East Midlands Designer Outlet, Mansfield Road, DE55 2JW South Normanton, GB
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See what reviewers are saying
Lovely staff, greeted me with a smile, but left alone when I wanted to browse. Very helpful when I requested a nutmeg mill as an addition to my pan, you need to stock them, they save knuckles!
As said before assistants did not give me time to browse before pouncing on me although helpful I just wanted more time to look at other products
Company replied
Went looking for quality knives as I'm doing more and more cooking, so wanted to treat myself. Was helped by Isabelle who was mint - great knowledge, patient while I decided which brand to go with, an... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 43 & 44 East Midlands Designer Outlet, Mansfield Road, DE55 2JW, South Normanton, United Kingdom
4.8
Excellent
1K reviews
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What lovely lady that helped me with my…
What lovely lady that helped me with my purchase wich was steak knifes excellent service
1 August 2026
Very very helpful staff in the shop
Very very helpful staff in the shop . They had exactly what we were looking for.
4 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very helpful staff ..couldn't do enough…
Very helpful staff ..couldn't do enough for you ..fantastic product..amazing service throughout..would highly recommend
3 August 2026
Reply from ProCook - Mansfield
We're so happy to hear you found our staff very helpful and that they couldn't do enough for you! We're also delighted you enjoyed our fantastic product and amazing service throughout.
Lovely staff
2 August 2026
Helpful staff
The member of staff was very helpful and gave further information to help with our choice. The knife we purchased is very good.
28 July 2026
Reply from ProCook - Mansfield
We're so pleased to hear that our staff was helpful and provided you with useful information for your choice. We're also delighted that you are happy with your new knife!
Good variety of items and great value
30 July 2026
Helpful staff - lots of choice
We were looking for a particular item which a member of staff explained there were only a couple in stock. She showed them to us and was chatty and friendly.
30 July 2026
Very helpful and informative staff and…
Very helpful and informative staff and they went out of their way to make sure we got right products and correct discount.
26 July 2026
Lovely staff who were really helpful…
Lovely staff who were really helpful and gave some good advice on products i was interested in.
27 July 2026
I was helped by 3 lovely ladies at the…
I was helped by 3 lovely ladies at the Outlet Shop today, they couldn’t ‘t have been anymore helpful. Totally recommend going to this shop if you need pans or cookware. One kind lady even helped me to carry my purchases to the car. Really appreciated this level of service, which was second to non. Thankyou!
28 July 2026
Unprompted review
I was served by a lovely lady with…
I was served by a lovely lady with beautiful very long hair. She helped me select the products I was looking for as I was making a gift up for my niece.
She advised me on what she thought would be most suitable and was very polite and helpful.
My niece absolutely loved her baking bundle. Thank you ☺️
25 July 2026
Great service from Renata
Great service from Renata who served me. She was very helpful, knowledgable and friendly.
24 July 2026
Great service…
Used the outlet park store in Mansfield and was very pleased with the staff. Helping me find what it was I was looking for and completing its purchase.
22 July 2026
Friendly helpful staff and great choice…
Friendly helpful staff and great choice of items for the kitchen.
21 July 2026
The range of products is really good…
The range of products is really good and the service I got was exceptional. They even carried the goods to the car for me
21 July 2026
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