I visited the store to purchase a set of Gourmet saucepans and was dealt with by 2 very helpful assistants. The same applied again when I returned to purchase 2 more. I am extremely pleased with my pu... See more
Company replied
Location
Switch locationUnit 43 & 44 East Midlands Designer Outlet, Mansfield Road, DE55 2JW South Normanton, GB
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See what reviewers are saying
Lovely staff, greeted me with a smile, but left alone when I wanted to browse. Very helpful when I requested a nutmeg mill as an addition to my pan, you need to stock them, they save knuckles!
As said before assistants did not give me time to browse before pouncing on me although helpful I just wanted more time to look at other products
Company replied
Went looking for quality knives as I'm doing more and more cooking, so wanted to treat myself. Was helped by Isabelle who was mint - great knowledge, patient while I decided which brand to go with, an... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 43 & 44 East Midlands Designer Outlet, Mansfield Road, DE55 2JW, South Normanton, United Kingdom
4.8
Excellent
1K reviews
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The shop assistant was very polite and…
The shop assistant was very polite and helpful.
Bought the frying as a gift for my partner.
I previously bought him as set of Pro Cook from yourselves.
Many thank
13 October 2026
The items I bought were of high quality…
The items I bought were of high quality and very helpful and friendly staff
18 October 2026
Lovely staff
Lovely staff, greeted me with a smile, but left alone when I wanted to browse. Very helpful when I requested a nutmeg mill as an addition to my pan, you need to stock them, they save knuckles!
15 October 2026
Staff welcoming & knowledgeable
Staff welcoming & knowledgeable. Store clean & a variety of of different items.
15 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very helpful staff
Very helpful staff, the item was in the online shop for less and I asked if they could match it and they did. Always get asked if we need any help but then left to browse.
10 October 2026
Reply from ProCook - Mansfield
We are so pleased to hear that you had a wonderful experience with our team! It is great to know that our staff were able to assist with price matching and gave you the space to browse comfortably. Thank you for taking the time to share your kind feedback.
As said before assistants did not give…
As said before assistants did not give me time to browse before pouncing on me although helpful I just wanted more time to look at other products
8 October 2026
Reply from ProCook - Mansfield
We're happy to hear that our team was helpful, and we thank you for the five stars. We appreciate your feedback about needing space to shop, and we will adjust our approach.
The service was perfect
The service was perfect, staff were very knowledgeable regarding the product I purchased that made me feel very confident that it was the correct one 10/10
7 October 2026
Reply from ProCook - Mansfield
We're so pleased to hear that your experience was perfect! It's wonderful that our team's product expertise helped you feel completely confident in your purchase, and we truly appreciate your fantastic 10/10 rating.
It was easy to find the knives that I…
It was easy to find the knives that I wanted as the staff were very helpful.
I am disabled and it was good to be able to test a knife on vegatables and the knife cut through them like butter. Will buy more of the knives next time we go to the Outlet.
5 October 2026
Reply from ProCook - Mansfield
We're so pleased to hear that our helpful staff made it easy for you to find what you needed. It's wonderful that testing the product in-store went so smoothly and that you were so happy with how effortlessly it worked. We look forward to welcoming you back on your next visit to the outlet!
Very helpful sales assistant
Very helpful sales assistant, pointed me in the right direction for my purchases.
5 October 2026
Reply from ProCook - Mansfield
We're so glad our sales assistant was able to guide you to the items you needed! Thank you for taking the time to share your kind feedback.
I visited the store to purchase a set…
I visited the store to purchase a set of Gourmet saucepans and was dealt with by 2 very helpful assistants. The same applied again when I returned to purchase 2 more. I am extremely pleased with my purchases and can definitely recommend them. I love the holed lid for straining, it's an added bonus.
4 October 2026
Reply from ProCook - Mansfield
We are so pleased to hear about your fantastic experiences in our store! It is wonderful that our team provided such great service during both of your visits, and we are delighted you are enjoying your new saucepans and their convenient straining lids. Thank you so much for your recommendation!
Reply from ProCook - Mansfield
We truly appreciate your kind words about our team. It means a lot to us to know that you had such a positive experience with our welcoming staff.
Reply from ProCook - Mansfield
We are so glad to hear that you had a positive experience with our team. We truly appreciate your kind feedback about our welcoming and attentive service.
Very helpful and knowledgeable staff.
3 October 2026
The lady was very pleasant and helpful
2 October 2026
Reply from ProCook - Mansfield
We truly appreciate your kind words about our team. It is wonderful to hear that you had such a pleasant and supportive interaction during your visit.
Staff were friendly and helpful
Staff were friendly and helpful. Good quality and various styles of kitchen accessories /utensils including range of offers
1 October 2026
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