Every time I go into the shop the staff are exceptionally helpful and knowledgable about the products. I recently bought three new Pro Elite Tri-Ply Frying Pan Set and Professional knife and block all... See more
Location
Switch locationUnit S7/8, Second Floor, The Bentall Centre, Wood Street, KT1 1TP Kingston Upon Thames, GB
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See what reviewers are saying
Best products and very trustworthy. use their services if anything goes wrong with your product and they won’t disappoint you on their warranty and guarantee claims. I’m their forever customer and wil... See more
Company replied
A good selection of cookware at reasonable prices. Very helpful staff who checked if I needed assistance then left me to browse until I was ready to complete my purchase. Very happy with my purchase o... See more
Company replied
The sales person who served me was extremely friendly and welcoming. She offered her help and was quick to show me just the set of pans I was hoping to find. She explained the product’s benefits and m... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit S7/8, Second Floor, The Bentall Centre, Wood Street, KT1 1TP, Kingston Upon Thames, United Kingdom
4.8
Excellent
843 reviews
Asks customers to review
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I didn’t immediately see what I wanted…
I didn’t immediately see what I wanted when I entered the Kingston shop. An assistant offered help & took me to a display cabinet filled with an amazing choice of kitchen knives. The offer was amazing too - 3 knives for £10, with a choice of colours. Each knife has a cover for the blade too to make them safe in
my kitchen drawer. I will definitely go to Pro Cook as my first choice for anything kitchen related in future
28 August 2026
Helpful & Friendly
Lots of variety. Got what I needed. Helpful, smiley and friendly staff
28 August 2026
Pro cook is a great shop
Pro cook is a great shop with great prices. However, my real shout is for the brilliant staff in Kingston.
I've shopped there a few times and the staff can't do enough to help you.
Thank you.
27 August 2026
The product is excellent and the staff…
The product is excellent and the staff were very friendly and helpful
25 August 2026
Staff are very polite & helpfull.
21 August 2026
Everyone helped and gave us good advice…
Everyone helped and gave us good advice on what to buy
20 August 2026
Alfie in Kingston was great!
Alfie in Kingston was great!
Very personable and efficient
19 August 2026
Fantastic staff a real pleasure to…
Fantastic staff a real pleasure to walk into a shop and be treated like a superstar..
15 August 2026
Great staff
19 August 2026
Very friendly and helpful staff and a…
Very friendly and helpful staff and a wide array of high quality stock
18 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Staff were very helpfull
16 August 2026
Reply from ProCook - Kingston
We truly appreciate you taking the time to share your positive feedback about our staff. It means a lot to us.
Pleasure to shop
The store is immaculate, well laid out and very clean.
Staff are knowledgeable and helpful.
11 August 2026
Reply from ProCook - Kingston
We're so happy to hear you found our store immaculate, well laid out, and very clean! We're also glad our staff were knowledgeable and helpful. Thank you for your kind words.
Excellent information provided by phone…
Excellent information provided by phone backed up by service in Kingston store
13 August 2026
Reply from ProCook - Kingston
We're so glad to hear our phone support and Kingston store service met your expectations. Thank you for your kind words!
Reply from ProCook - Kingston
We're so pleased to hear you found our shop well laid out and that our staff had good product knowledge! Thank you for your wonderful feedback.
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