Low pressure sales. The salesperson took the time to explain the various types and pros and cons of each set of pans. She asked what I liked to cook and let me decide which pans would work best while... See more
Location
Switch locationUnit S7/8, Second Floor, The Bentall Centre, Wood Street, KT1 1TP Kingston Upon Thames, GB
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See what reviewers are saying
I needed an emergency replacement for a food processor. I received excellent, prompt and very attentive service from the assistant (I don't know his name). He led me to a suitable processor and explai... See more
One particular member of staff Daria! If she isn't the manager , she should be. Product knowledge and she understands cooking too. Brilliant customer attitude. I've had 40years plus in sales and she... See more
Company replied
Helpful sales assistant - still in training but you would not have known had she not said. Gentle upselling resulting in that upsell purchase. Polite and professional.
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit S7/8, Second Floor, The Bentall Centre, Wood Street, KT1 1TP, Kingston Upon Thames, United Kingdom
4.8
Excellent
796 reviews
Asks customers to review
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The product is excellent and the staff…
The product is excellent and the staff were very friendly and helpful
25 August 2026
Staff are very polite & helpfull.
21 August 2026
Everyone helped and gave us good advice…
Everyone helped and gave us good advice on what to buy
20 August 2026
Alfie in Kingston was great!
Alfie in Kingston was great!
Very personable and efficient
19 August 2026
Fantastic staff a real pleasure to…
Fantastic staff a real pleasure to walk into a shop and be treated like a superstar..
15 August 2026
Great staff
19 August 2026
Very friendly and helpful staff and a…
Very friendly and helpful staff and a wide array of high quality stock
18 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Staff were very helpfull
16 August 2026
Reply from ProCook - Kingston
We truly appreciate you taking the time to share your positive feedback about our staff. It means a lot to us.
Pleasure to shop
The store is immaculate, well laid out and very clean.
Staff are knowledgeable and helpful.
11 August 2026
Reply from ProCook - Kingston
We're so happy to hear you found our store immaculate, well laid out, and very clean! We're also glad our staff were knowledgeable and helpful. Thank you for your kind words.
Excellent information provided by phone…
Excellent information provided by phone backed up by service in Kingston store
13 August 2026
Reply from ProCook - Kingston
We're so glad to hear our phone support and Kingston store service met your expectations. Thank you for your kind words!
Reply from ProCook - Kingston
We're so pleased to hear you found our shop well laid out and that our staff had good product knowledge! Thank you for your wonderful feedback.
Procook Kingston
Great display , merchandise and offers. The staff were welcoming and very helpful
14 August 2026
Reply from ProCook - Kingston
We're so glad you enjoyed our display, merchandise, and offers! We're also happy to hear that our staff was welcoming and very helpful. Thank you for your kind words.
Excellent range and quality of…
Excellent range and quality of products. Reasonable prices. Good service.
13 August 2026
Reply from ProCook - Kingston
We're delighted to hear that you were satisfied with our product range, quality, prices, and service. Thank you for your positive feedback; we truly appreciate it!
Excellent friendly service
8 August 2026
Reply from ProCook - Kingston
We truly appreciate your kind words about our team. It means a lot to us to know that you had such a positive experience with our staff.
Reply from ProCook - Kingston
We are so glad to hear that our team was friendly and knowledgeable during your visit. We truly appreciate your kind words and positive feedback!
Great customer service
8 August 2026
Reply from ProCook - Kingston
We truly appreciate your kind words about our team. It means a lot to us to know that you had such a positive experience with our staff.
As a chef i can be more happy with…
As a chef i can be more happy with products i bought
7 August 2026
Reply from ProCook - Kingston
We are so pleased to hear that you are happy with the products you purchased! Thank you for your wonderful feedback.
I bought a chef knife they told me that…
I bought a chef knife they told me that it is very good knife but i just use 2 day and all the sharpness is gone I have to use knife sharpener in just 2 days of buying knife isn't a joke
27 July 2026
Reply from ProCook - Kingston
We're sorry to hear about the sharpness issue with your new chef knife. We appreciate you bringing this to our attention and will investigate this matter.
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