ProCook - Kingston Reviews 

763
TrustScore 5 out of 5

4.8

Unit S7/8, Second Floor, The Bentall Centre, Wood Street, KT1 1TP Kingston Upon Thames, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

One particular member of staff Daria! If she isn't the manager , she should be. Product knowledge and she understands cooking too. Brilliant customer attitude. I've had 40years plus in sales and she... See more

Company replied

Rated 5 out of 5 stars

We had a clear idea of what we wanted and this was enhanced by the assistant who served us who was knowledgable about the product that we were interested in. His pleasant manner meant that we also b... See more

Company replied

Rated 5 out of 5 stars

I love ProCook! Always have a wide variety of good quality kitchen products. Staff are unfailingly helpful and knowledgeable. Why buy any cooking equipment online when you can go to ProCook and know e... See more

Company replied

Rated 5 out of 5 stars

The couple of guys I dealt with were so good and so helpful, holding a display item for me that was otherwise out of stock. The well-reviewed 400 ml milk frother has proved to be an excellent buy. I... See more


Company details

  1. Kitchen Supply Store

Written by the company

ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.

Why choose ProCook?

Written by the company

Reason #1 - Quality
ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
Reason #2 – Unbeatable Value
ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
Reason #3 – Which? Recommended Provider for Furniture and Homewares
ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
Reason #4 – Exceptional Customer Care
Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
Reason #5 - Exclusive Design
The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
Reason #6 – Extensive Guarantees
For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.

Contact info

  • Unit S7/8, Second Floor, The Bentall Centre, Wood Street, KT1 1TP, Kingston Upon Thames, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

763 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(763)

25,160 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I found what I was looking for quickly

I found what I was looking for quickly. The shop manager helped me. Great service.

7 July 2026
ProCook - Kingston logo

Reply from ProCook - Kingston

We're so glad you found what you were looking for quickly and received great service from our shop manager. We appreciate your kind words!

Rated 5 out of 5 stars

One particular member of staff Daria

One particular member of staff Daria! If she isn't the manager , she should be. Product knowledge and she understands cooking too. Brilliant customer attitude. I've had 40years plus in sales and she is the best of your staff in Kingston. My purchases are fine and always curteousley assisted by Daria. I hope this helps.
Best Clive

29 June 2026
ProCook - Kingston logo

Reply from ProCook - Kingston

We're so happy to hear about your excellent experience with a particular team member! It's wonderful that their product knowledge and understanding of cooking made such a positive impression. We appreciate you sharing your valuable feedback.

Rated 5 out of 5 stars

We had a clear idea of what we wanted…

We had a clear idea of what we wanted and this was enhanced by the assistant who served us who was knowledgable about the product that we were interested in. His pleasant manner meant that we also brought a second product. It was the ideal shopping experience.
This is our first visit to the shop and will visit again

19 June 2026
ProCook - Kingston logo

Reply from ProCook - Kingston

We're so pleased you had an ideal shopping experience and found our assistant knowledgeable and pleasant. It's wonderful to hear you'll visit us again!

Rated 5 out of 5 stars

Ever I visited the store it was a happy…

Ever I visited the store it was a happy shopping. Friendly staff/very helpful, have patience with the questions and to answer without rushing. Love the experience whether I buy or not.
Good luck !!

9 June 2026
ProCook - Kingston logo

Reply from ProCook - Kingston

We're so happy to hear you always have a happy shopping experience with us! It's wonderful that our staff are friendly, helpful, and patient. We appreciate your kind words.

Rated 5 out of 5 stars

Welcoming & friendly staff

I was looking for a particular product and while ProCook didn't stock it, the staff member who helped me was incredibly friendly & knowledgable, not just about the store and products, but the local area and baking more generally.
The store was also very clean, well stocked, and lovely to explore - while I didn't get what I'd come for, I did end up with a few other shiny new pans!

30 May 2026
Rated 5 out of 5 stars

Helpful customer service

Helpful customer service. Reasonable prices.

25 May 2026
ProCook - Kingston logo

Reply from ProCook - Kingston

We are so happy to hear you had a great experience. We appreciate your kind words.

Rated 5 out of 5 stars

Great store

Great store. Lovely staff who really helped patiently.

25 May 2026
ProCook - Kingston logo

Reply from ProCook - Kingston

We're so glad you enjoyed our store and our patient staff. We appreciate your feedback!

Rated 5 out of 5 stars

Quality products at good prices

I love ProCook! Always have a wide variety of good quality kitchen products. Staff are unfailingly helpful and knowledgeable. Why buy any cooking equipment online when you can go to ProCook and know exactly what you’re getting at a fair price.

23 May 2026
ProCook - Kingston logo

Reply from ProCook - Kingston

We're so happy to hear you love shopping with us! It's wonderful that you appreciate our wide variety of quality products and our helpful, knowledgeable staff.

Rated 5 out of 5 stars

Fantastic shopping

The staff were so helpful and friendly it made it easier to shop and to find what you wanted great shop.
Second time I've been here and I've always found what I wanted.

19 May 2026
ProCook - Kingston logo

Reply from ProCook - Kingston

We're so happy to hear our staff made your shopping experience easier and that you found what you needed on both visits! We appreciate your kind words.

Rated 5 out of 5 stars

Another great experience from the…

Another great experience from the Kingston crew! Thank you 👍🏼

13 May 2026
ProCook - Kingston logo

Reply from ProCook - Kingston

We are so happy you had another great experience! We appreciate your kind words.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look