Excellent advice from a very polite, friendly and knowledgeable lady gave us an in depth description of the multiple products we were considering. We then enjoyed a 20% discount when purchasing two li... See more
Company replied
Location
Switch locationUnit 55 Gretna Gateway Outlet Village, Glasgow Road, DG16 5GG Gretna, GB
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As I was browsing, one of the store colleagues approached me to ask if she could be of assistance. She then offered advice on products from personal experience and then left me to come to a decision.... See more
Company replied
Asked for guidance on purchasing a knife block, member of staff talked us through all the sets and we absolutely have made the correct choice
Shop assistant very knowledgable and helpful. Also, after looking at so many toasters in other electrical outlets I found that ProCook now sells the only toaster which fits a normal slice of bread.... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 55 Gretna Gateway Outlet Village, Glasgow Road, DG16 5GG, Gretna, United Kingdom
4.9
Excellent
1K reviews
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Lovely staff more than happy to help…
Lovely staff more than happy to help and go above expectations for you. Got to try the knives and put them in a few different options of block to see what suited me best. Brilliant shopping experience 😊
8 September 2026
Huge selection of beautiful items
Huge selection of beautiful items, with helpful staff
3 September 2026
I love your products...
I love your products. I always buy when we stop at the Gretna Green Shop. The staff are so helpful, pleasant and seriously nice people. Why wouldn't I want to buy in their store when the service is so superb?
3 September 2026
Great helpful staff.
31 August 2026
Excellent staff who were very helpful &…
Excellent staff who were very helpful & the tableclothes, napkins etc & chopping board are very good quality. Always like to buy my kitchen goods from here.
5 September 2026
helpful and knowledgeable staff
31 August 2026
Very helpful staff lovely clean store…
Very helpful staff lovely clean store lots to choose and good prices
4 September 2026
The staff were both so helpful in…
The staff were both so helpful in choosing the crockery. Packed it and checked carefully and we were able to pick up later at the back entrance !
They could not have been more helpful
2 September 2026
The customer service was excellent
The customer service was excellent, very knowledgeable, helpful and friendly
29 August 2026
Shopping at pro cook was pleasant and…
Shopping at pro cook was pleasant and calming as staff were helpful and professional there was no hurry to choose anything and they were knowledgeable about the products will certainly shop there again
27 August 2026
Excellent service
Excellent service. Easy to deal with staff on duty who where very pleasant.
29 August 2026
Visited ProCook at Gretna gateway…
Visited ProCook at Gretna gateway today. Fantastic service, very helpful staff. Will be returning for sure.
29 August 2026
Sales lady was very helpful knew her…
Sales lady was very helpful knew her stuff and helped us make a good choice.
24 August 2026
Very helpful staff
24 August 2026
both assistants were very attentive and…
both assistants were very attentive and helpful.
26 August 2026
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