We have bought other knives in this particular set and have been very pleased with them. This purchase was for a knife we needed. The transaction itself was easy, our customer experience was good and... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent customer service and can always trust their pans. I still have a set of Professional Cookware Company pans that I purchased in 1996, and they're still like new.
Looking for a set of new pots and a frying pan. Member of staff we spoke to was incredibly helpful and helped us to reach a decision of what we actually needed in reality. Great customer service! We... See more
Company replied
I went in looking for new saucepan set, I knew what I was looking for, and it was really nice talking to a member of staff who knew what he was talking about, he guided me through all the different ma... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 28, 22 Princesshay, EX1 1GE, Exeter, United Kingdom
- 01392 712609
4.9
Excellent
477 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful a informative staff a pleasant…
Helpful a informative staff a pleasant shopping experience.
6 May 2026
Absolutely first class
Absolutely first class, the gent who served me, his customer service was brilliant. This was the best I have experienced in Exeter. Their products and knowledge are simply outstanding.
Thanking you so very much.
The Happy Scotsman.
7 May 2026
Very good staff explained everything…
Very good staff explained everything about the product and so far very good
6 May 2026
Jars are well made and look good
Jars are well made and look good. Staff both helpful and very polite and friendly
2 May 2026
Excellent cookware shop
Lovely shop, clean and bright. Good quality products. Staff very helpful and friendly
5 May 2026
The young lady working in the shop was…
The young lady working in the shop was polite helpful without pushing and genuinely pleasant.
Overall, a pleasing nice experience.
5 May 2026
Excellent customer service and can…
Excellent customer service and can always trust their pans. I still have a set of Professional Cookware Company pans that I purchased in 1996, and they're still like new.
4 May 2026
Completing our knife set …
We have bought other knives in this particular set and have been very pleased with them. This purchase was for a knife we needed. The transaction itself was easy, our customer experience was good and overall we are very pleased with our purchase.
27 April 2026
Very helpful and engaging staff.
Very helpful and engaging staff.
Good choice of goods and well displayed.
30 April 2026
Very efficient salesperson.
30 April 2026
Excellent,professional service on…
Excellent,professional service on Sunday the 26th of April
26 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
We were served by a really friendly and…
We were served by a really friendly and knowledgeable person who helped us choose the right knife for our needs.
17 April 2026
Reply from ProCook - Exeter
We appreciate you taking the time to share your experience! We're so happy to hear that a friendly and knowledgeable person helped you choose the right knife.
Reply from ProCook - Exeter
We appreciate you letting us know our staff was knowledgeable and helpful; it means a lot to our team.
Beautiful stuff
Very elegant and beautiful stuff. Bought a cutlery set two years ago and now purchased the desert set. I'm from Holland and ProCook had what I could not find at home.
21 April 2026
Reply from ProCook - Exeter
We're happy to hear that you find our products elegant and beautiful. It's great to know you found what you were looking for with us. Thank you for your continued support!
Excellent service
The lady who served me was especially helpful. That's what brought me back to the shop in Exeter.
21 April 2026
Great choice of peoducts
Great shop and staff even better. Very friendly and informative.
15 April 2026
Fantastic store and staff
The staff are always so helpful and knowledgeable. Also love the stock
20 April 2026
Friendly staff
17 April 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.