We had a pleasant shopping experience at your Basingstoke store and found the staff very helpful. Sadly one of the two own brand electric pepper mills appeared broken with the inside mechanism loos... See more
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Location
Switch location52 Festival Place, RG21 7BF Basingstoke, GB
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Staff really helpful. I had no idea where to start and visited the store several times, staff always happy to help and answer any questions I had. Very knowledgeable and able to clearly set out the op... See more
We wanted to purchase some new kitchen knives, been putting it off for too long, so as spur of moment popped to ProCook. Sales assistant was really knowledgeable, listened to what we wanted and... See more
Company replied
Customer service was lovely, easy to find what you are looking for and the staff are friendly
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Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
52 Festival Place, RG21 7BF, Basingstoke, United Kingdom
4.8
Excellent
474 reviews
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Excellent array of professional cookware
Excellent array of professional cookware. Had what I wanted to purchase in store. Very friendly staff.
6 July 2025
Reply from ProCook - Basingstoke
We're happy to hear that you found the professional cookware selection excellent and that we had what you needed. We appreciate your feedback regarding our friendly staff!
The store is well stocked and the…
The store is well stocked and the saleslady was very helpful and friendly. After sale guarantees on purchased product also a bonus!
3 July 2025
Reply from ProCook - Basingstoke
We're glad you found our store well-stocked and the staff helpful. It's great to know you see the after-sale guarantees on our products as a bonus!
Great choice of cook ware
Great choice of cook ware! My entire family love your shop Thank you !
22 June 2025
Reply from ProCook - Basingstoke
We're happy to hear that your family loves our cookware selection! Thank you for your positive feedback; it means a lot to us that you enjoy our shop.
Reply from ProCook - Basingstoke
We appreciate your positive feedback! We're so glad you found our staff friendly and helpful and enjoyed our good range of quality products.
pleasant and knowledgeable staff
pleasant and knowledgeable staff, great choice of stock, and what i wanted was in stock and clearly displayed.
Thank you, I will call again.
27 May 2025
Reply from ProCook - Basingstoke
We're glad you found our staff pleasant and knowledgeable, and that you appreciated our stock and its clear display. We appreciate your kind words and look forward to your next visit!
Excellent product
Excellent product, excellent, helpful shop staff who went out of their way to get the information wanted before buying product.
All our pans are ProCook, the quality is amazing.
23 May 2025
Reply from ProCook - Basingstoke
We appreciate your positive feedback! We're delighted to hear that our shop staff were helpful and provided the information you needed. We're also glad you find the quality of our pans amazing.
Reply from ProCook - Basingstoke
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Basingstoke
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Excellent range of cookware
Excellent range of cookware, nicely presented and good value. I was also really impressed with the kindness of the staff as they looked after a visitor with additional needs.
7 May 2025
Reply from ProCook - Basingstoke
Thank you for your kind review! We are delighted to hear that you found our cookware range to be of good value and that you were impressed by the presentation. We are also very pleased to hear about the kindness shown by our staff to your visitor. We strive to create a welcoming and inclusive environment for all our customers. We appreciate you taking the time to share your positive feedback.
The assistant was very knowledgeable
The assistant was very knowledgeable, happy to advise and help.
1 May 2025
Reply from ProCook - Basingstoke
We appreciate your kind words about our assistant. It's wonderful to hear that they were able to provide you with the information and support you needed. We strive to offer excellent customer service, and we're glad you had a positive experience.
Reply from ProCook - Basingstoke
We appreciate your kind words. We strive to make every shopping experience enjoyable for our customers.
The items we wished to purchase where…
The items we wished to purchase where well displayed and accessible to view. The staff selected the items we wanted and collected all together, leaving us to just go to the till when ready to make our purchase.
3 May 2025
Reply from ProCook - Basingstoke
Thank you for your kind review. We are delighted to hear that you found our items well displayed and accessible. We strive to provide a positive shopping experience for all our customers, and we are pleased that our staff was able to assist you in finding the items you were looking for.
The service we got from the female shop…
The service we got from the female shop assistant was superb. She asked if we wanted to view the item and check it over which we did. We were treated very well and would highly recommend this store .
28 April 2025
Reply from ProCook - Basingstoke
We're so glad to hear you had such a positive experience! It's wonderful to know our staff went above and beyond to ensure you had a great visit. We strive to provide excellent customer service and appreciate your kind words. We hope to see you again soon!
All staff were friendly and helped me…
All staff were friendly and helped me and my family find everything we were looking for
27 April 2025
Reply from ProCook - Basingstoke
Thank you for your kind review! We're so glad to hear that you and your family had a positive experience with our staff. We strive to create a welcoming and helpful environment for all our customers, and we appreciate you taking the time to share your feedback.
We had a pleasant shopping experience…
We had a pleasant shopping experience at your Basingstoke store and found the staff very helpful. Sadly one of the two own brand electric pepper mills appeared broken with the inside mechanism loose. This wouldn’t be apparent until you install batteries once home. I’d suggest anyone buying to open the mill up before leaving the store. We now have a 20 mile trip to return
Edit
Since I left this review, ProCook have contacted me & kindly sent out a replacement free of charge next day with no fuss . I wish this the norm with other high street stores. 10/10
21 April 2025
Reply from ProCook - Basingstoke
Thank you for your review. We are sorry to hear of your experience, please contact us by calling into us on 0330 100 1010 or email us at care@procook.co.uk we will help you resolve your issue.
They know their stock!
The assistant asked if she could help when we first entered the shop, she directed us straight to what we were looking for, it was cheaper than we were expecting, so we bought two sets.
23 April 2025
Reply from ProCook - Basingstoke
We appreciate your kind words and are thrilled to hear about your positive experience. It's wonderful to know that our assistant was able to provide you with such helpful and efficient service. We're also delighted that you found our prices to be competitive and that you were able to purchase two sets of what you were looking for.
Great range of quality products
Great range of quality products.
Good value for money enhanced by further discounts.
Polite, friendly and knowledgeable staff.
16 April 2025
Reply from ProCook - Basingstoke
Thank you for your kind review! We're so happy to hear that you found our products to be of high quality and good value for money. We strive to offer a wide selection of products at competitive prices, and we're glad you appreciated the additional discounts. We're also pleased that you found our staff to be polite, friendly, and knowledgeable. We appreciate you taking the time to share your positive feedback.
I bought a frying pan.
I bought a frying pan.
The quality is superb - nice and sturdy and heavy.
The handle is metal, but doesn't get too hot when cooking. The height of the rim is nice and high to prevent spillages.
It's pricey, but quality is worth it. Well worth the extra pounds.
19 April 2025
Reply from ProCook - Basingstoke
Thank you for your kind words and for sharing your positive experience. We're thrilled to hear you're happy with your new frying pan and that you find it to be of superb quality. We appreciate your feedback on the handle and rim height and hope you continue to enjoy using it for many years to come.
Absolutely great service
Absolutely great service, the staff member was polite, friendly and very helpful.
I have found all the staff are great when ever I go into the Basingstoke branch.
14 April 2025
Reply from ProCook - Basingstoke
Thank you for your kind review! We are thrilled to hear that you had such a positive experience with our staff. We strive to create a welcoming and supportive environment for our customers, and we're glad you felt comfortable asking for assistance. We appreciate you taking the time to share your positive feedback.
Reply from ProCook - Basingstoke
Thank you for your kind review! We're delighted to hear that you found our staff helpful and enjoyed our selection of pots. We strive to provide a welcoming and informative experience for all our customers.
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