Great choice of products. I went and bought myself some more silicone trivets for hot pans, dishes etc and more bag clips. I'm so pleased with them and would definitely recommend.
Company replied
Location
Switch location52 Festival Place, RG21 7BF Basingstoke, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We wanted to purchase some new kitchen knives, been putting it off for too long, so as spur of moment popped to ProCook. Sales assistant was really knowledgeable, listened to what we wanted and... See more
Company replied
We had a pleasant shopping experience at your Basingstoke store and found the staff very helpful. Sadly one of the two own brand electric pepper mills appeared broken with the inside mechanism loos... See more
Company replied
Been looking for a blender and happened by chance on one in pro Cook. Both staff in the shop were really helpful with advice and product knowledge. I have now used the blender on several occasions an... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
52 Festival Place, RG21 7BF, Basingstoke, United Kingdom
4.8
Excellent
456 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nice ProCook store in Basingstoke
Nice ProCook store in Basingstoke. Always helpful staff.
26 May 2026
Reply from ProCook - Basingstoke
We're so glad you enjoyed our store and found our staff helpful.
Expertise and friendliness of the staff
20 May 2026
Reply from ProCook - Basingstoke
We appreciate your kind words.
Great choice of products
Great choice of products. I went and bought myself some more silicone trivets for hot pans, dishes etc and more bag clips. I'm so pleased with them and would definitely recommend.
16 May 2026
Reply from ProCook - Basingstoke
We're so glad to hear you're pleased with your new silicone trivets and bag clips! It's wonderful that you found a great selection of products. Thank you for your recommendation!
The pan has become unusable within few…
The pan has become unusable within few weeks and I don’t have the receipts which is needed to exchange it though they said it will be mailed
17 May 2025
Reply from ProCook - Basingstoke
Thank you for your review. We are sorry to hear of your experience, please contact us by calling into us on 0330 100 1010 and we will help you resolve your issue.
A well stocked shop
A well stocked shop. Found what I was looking for and happy with the price too. Service was also great.
29 April 2026
Warranty claim
I contacted the support team regarding a warranty issue. The claim process was simple and straightforward, and I received a replacement pan within days. I am extremely happy with the new pan and the overall customer support experience!
23 April 2026
very helpful staff.
29 April 2026
Quick, friendly service.
Quick, friendly service. Glass items nicely wrapped to survive the journey home.
24 April 2026
Knife
I went in looking to buy a knife. There was plenty to choose from and needed to know which was the sharpest one. The Staff was very helpful in helping me find the right one.
18 April 2026
Reply from ProCook - Basingstoke
We're glad you found a knife from our wide selection. We're happy to hear that our staff was helpful in assisting you to find the right one for your needs. Thanks for your feedback.
Good advice, got what I wanted
I found what I sought. Two members of staff on duty. Both very helpful and easy to talk with. Good advice and corrected an error I made with courtesy. All good.
21 April 2026
Reply from ProCook - Basingstoke
We appreciate you sharing your positive experience. We're so glad to hear that our staff were helpful and offered good advice, and that they corrected your error with courtesy.
Staff didnt hound me whilst looking but…
Staff didnt hound me whilst looking but were there when I needed to ask.them about a product I was looking for .
17 April 2026
Great quality at fair price
12 April 2026
Good products but overpriced
10 April 2026
Great products at a reasonable price
Great products at a reasonable price. Staff are very helpful and make the whole experience a pleasure.
8 April 2026
Excellent helpful assistance
Excellent helpful assistance received in checking stock and making sure we received the available discounts. Superb saucepans.
2 April 2026
Reply from ProCook - Basingstoke
We're happy to hear that you found our assistance helpful with stock and discounts. It's great to know you are enjoying the saucepans. Thank you for your positive feedback!
Linde is always very helpful and…
Linde is always very helpful and professional and she is wonderful to deal with!!
29 March 2026
Reply from ProCook - Basingstoke
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you find our service helpful and professional.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.