procase.com Reviews 430

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers had a great experience with this company. Customers frequently praise the products for their high quality, sturdy build, and effective protection, often noting that items like cases fit perfectly and are well-designed. Many appreciate the reasonable pricing and the overall user experience, highlighting the ease of use and the practical features of the products. Reviewers also consistently commend the fast and efficient delivery service, with many receiving their orders promptly and without issues. However, some people were dissatisfied with the quality of certain products, reporting issues like cases breaking quickly or being made with poor materials. There were also instances where customers received incorrect, used, or incomplete orders, and some experienced problems with delivery, including packages not being received or left in insecure locations. Additionally, a few reviewers found the return policy to be inconvenient due to restocking fees and the requirement to pay for return shipping.

What people talk about most

Product

People report positive experiences with product quality, often finding items to be sturdy and well-made, such... See more

Quality

Consumers find quality to be ambiguous, with many expressing satisfaction with the sturdiness, design, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the quick and prompt delivery of... See more

Price

Users describe positive interactions with price, often noting excellent value and affordability. Many... See more

User experience

Reviewers mention positive feedback about user experience, highlighting well-designed products that are easy... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have an iPad Pro 9.7 inch, so it’s quite old and hard to find cases that are not on Amazon. Luckily, ProCase had a simple case they offer, and it gets the job done in protecting the back and front o... See more

Company replied

Rated 4 out of 5 stars

I was surprised how good the quality was of my product, I was very satisfied with it.

Company replied

Rated 4 out of 5 stars

Good case. The mesh / rubber case is little bit small, so it is hard to pull my T7 out. The exterior case is good enough.

Rated 4 out of 5 stars

The case was harder than expected. It was sort of awkward. I was looking for a collapsible case.


Company details

  1. Department Store
  2. Craft Store
  3. Fashion Accessories Store
  4. Home Goods Store
  5. Online Marketplace

Written by the company

We're Pros in Protection Rooted in the value of life, ProCase stands as the guardian of a better life In the past decade, smart devices have been developing rapidly and gradually occupying people's lives in many ways. While these devices hold immense value for consumers, concerns about damage and careful handling can often overshadow the user experience. Recognizing this, ProCase is committed to addressing these issues and enhancing the overall smart device experience. We've meticulously crafted a series of protective solutions spanning smartphones, tablets, laptops, and more, all under the banner of "protection case." At ProCase, cherishing life isn't just an attitude – it's a product philosophy ingrained in every design. We've woven the essence of life into each product, safeguarding the beauty of life for every user. Over the past decade, ProCase has emerged as a leader in mobile electronic device protection, expanding our product range beyond electronics to jewelry storage, beauty storage, outdoor, home, pet and other fields. With millions of users entrusting us with their well-being, ProCase continues to innovate, providing a holistic protection experience.


Contact info

4.0

Great

TrustScore 4 out of 5

430 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 2 out of 5 stars

I ordered the necklace display

I ordered the necklace display. In the photo, they look like they are wood. Upon receiving them, They are not wood but made with some cheap imitation material. I was not satisfied with my purchase.

6 April 2024
Rated 4 out of 5 stars

The case appears to be durable and the…

The case appears to be durable and the price was very good. The stand up stops are shallow and allow the tablet to slip out. A suggestion would be to make the depressions deeper. Also a stop that would allow the top to be 3" high for typing would be good

19 April 2024
Rated 5 out of 5 stars

iPad Cover

First time ordering with this company. The iPad cover was easy to install and protects well. Happy with this purchase and service.

4 April 2024
Rated 5 out of 5 stars

Lea was great, best customer service worker ever

The package took almost a month to get delivered. Seems like Ups had it for a bit, then sent it back to procase, without reason, and was sitting in the warehouse.

Lea with customer support was super helpful in tracking it down and getting it shipped back out quickly.

6 March 2024
Rated 4 out of 5 stars

I like the Procase

I like the Procase. At first I wasn’t sure because the pad doesn’t seem to fit in it as well as in the old case. But it seems alright just different. I do love the blue color!

5 March 2024
Rated 3 out of 5 stars

Our original order did not ship

Our original order did not ship. I sent in a Support Request asking for a delivery date. I was informed that our order was placed, but never shipped. When this issue was sorted, the cover arrived about 2-3 weeks after our original order.

29 February 2024

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