Took some getting use to.But the more I ride the more I appreciate the new technology...Still fairly new to the riding experience ,but the more I get accustomed to the feel of the bike....I gain an... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am a little biased because my amazing nephew, Jake, works at Priority. Jake helped me find the absolutely perfect bike for me. I also have to give a shout out to Joe at Xtracycle in Mill Valley, CA.... See more
Company replied
Quick response time is important. You do it well. Quick analysis with warrenty responsiveness happening to get ne vack on the road with as little down time as possible. I appreciate the support. T... See more
This company is highly professional. Easy to use website with tons of useful information. Would have liked to customize my bike a bit but realize that keeping prices low and shipment quick requires ef... See more
Company replied
Company details
Information provided by various external sources
Priority Bicycles is on a mission to make cycling easier. We've reimagined the bicycle through innovative design and engineering, creating a line of bicycles, from a rust-proof beach cruiser to a high performance commuter, that are easy to assemble, easy to ride, and require no routine maintenance.
Contact info
174 Hudson Street, 10013, New York, United States
- (917) 819-1665
- info@prioritybicycles.com
- www.prioritybicycles.com
4.8
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 8% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service and quality…
Excellent customer service and quality product. I really enjoy cruising around town on my L Train, the ride is smooth and comfortable.
17 June 2026
Unprompted review
Reply from Priority Bicycles
Amazing to hear and thank you so much for the support. Keep up the miles out there!
you are courteous
you are courteous, helpful and you demonstrate a friendly attitude toward your customers
17 March 2026
Reply from Priority Bicycles
Thank you so much Brian! We appreciate that a lot alongside your support!
Amazing technology and awesome bikes
Amazing technology and awesome bikes. Experience from choosing our bikes, ordering process, delivery and assembly went smoothly in all respects!
17 June 2026
Unprompted review
Reply from Priority Bicycles
So happy you're happy with the bikes! Keep us posted if you ever need anything.
Great experience
Great website. Easy and informative ordering. Fast shipping. Easy assembly. Great communication. Excellent bike.
3 June 2026
Unprompted review
Reply from Priority Bicycles
Love to hear it and appreciate the support!
This company is highly professional
This company is highly professional. Easy to use website with tons of useful information. Would have liked to customize my bike a bit but realize that keeping prices low and shipment quick requires efficiency at there end. Very happy with my purchase and using it daily
1 June 2026
Unprompted review
Reply from Priority Bicycles
Thanks so much Mark! Happy to help where we can and if you ever need anything else don't hesitate to reach out.
Great everything!!
5 June 2026
Unprompted review
Reply from Priority Bicycles
Amazing! Love to hear it and thanks for all the support.
Followed through with what was promised.
Followed through with what was promised.
11 June 2026
Unprompted review
Reply from Priority Bicycles
Happy to help where we can and never hesitate to shoot us a message if you need anything.
10/10 Would Recommend
Everything about the purchase process, delivery, and setup was easy. The hardest part was adjusting the brakes but there was a video for that. It was 20 minutes of work tops. The bike feels quality, is lite, and my daughter loves it. 10/10 would recommend.
30 May 2026
Unprompted review
Reply from Priority Bicycles
Thanks Isaac! Love to hear it and keep us updated should you ever need anythign else.
They go above and beyond at all times
They go above and beyond at all times. If most businesses were like this the world would be a better place.
12 June 2026
Unprompted review
Reply from Priority Bicycles
Thanks and that means a lot! We are always happy to help and appreciate your support!
Excellent assembly instructions
The video assembly instructions were excellent - very clear. The bike was delivered on time and was packed securely.
4 June 2026
Unprompted review
Reply from Priority Bicycles
Love to hear it and enjoy your new bike!
These bikes are amazing
These bikes are amazing! Great customer service and quick shipping.
3 June 2026
Unprompted review
Reply from Priority Bicycles
Appreciate it Don! Enjoy the roads and adventures ahead!
Excellent
Excellent, timely, and responsive service! Priority stands behind their bicycles. I’ve had an issue here and there and each time, they have completely resolved my issue in a friendly, timely manner.
26 May 2026
Unprompted review
Reply from Priority Bicycles
Glad we've been able to help Robert! Keep us posted if you ever need anything else down the line and we'll be happy to work with you.
Easy Purchase, Great item
The website was easy to navigate. The item arrived the day before the estimated date and fits the bike and works great.
2 June 2026
Unprompted review
Reply from Priority Bicycles
Amazing to hear Chad! Keep us posted if you ever need anything else.
Fast and Dependable
Fast, dependable and helpful with responding to inquiries concerning replacement parts (needed after a bike accident).
4 June 2026
Unprompted review
Reply from Priority Bicycles
Glad to hear we got you rolling again! Enjoy the next adventure!
I bought the priority 8 bike I’m to old…
I bought the priority 8 bike I’m to old rode it 2 times it’s not for me I’m trying to sell it.
11 November 2025
Reply from Priority Bicycles
Hey Louis! Sorry to hear that but check resources like Facebook Markeplace, Offer Up, as well as our SubReddit r/PriorityBicycles
Great bikes for the beach
Great bikes for the beach! Excellent service and speedy shipping.
11 June 2026
Unprompted review
Reply from Priority Bicycles
Glad to hear you're loving your new beach cruisers! Enjoy the sun and hope it isn't getting too hot for you out there!
Quality bike
Quality bike, bought it on sale on Priority’s Memorial sale. Was happy to save a few hundred dollars after tax and the bike rides like a dream. I stripped some screws on the bike trying to adjust the front brake caliper and Priority refund the price I spent at my local bike shop. Rode it up the Empire State Trail and down broadway soon after purchase and it was able to handle the steeper sections very well. I commute with the bike sometimes and it of course handles that with ease. Can’t wait to start adding my own upgrade to the bike.
10 June 2026
Unprompted review
Reply from Priority Bicycles
Love to hear you're getting the miles hammered down on your bike! If you ever need anything else let us know and we'll be happy to help.
Great service bike as expected
1 June 2026
Unprompted review
Reply from Priority Bicycles
Awesome to hear Mike! Glad you're enjoying the bike.
My Eight is the best bike I've ever had@
Purchase was extremely efficient.
The bike is superb!
13 March 2026
Reply from Priority Bicycles
That's awesome to hear and thank you so much for the support.
Reply from Priority Bicycles
We try our absolute best and are always happy to help. Keep us updated if you ever need anything else!
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