Printerpix UK Reviews 

If I could give less than 1 star I would, stay well clear of this website all they do is take your money and don’t deliver the goods. I have sent 11 emails and no one gets back to you, they must have the most useless staff working for them who can’t even do the easiest of tasks and reply to an email. All I have asked for is a refund but obviously that isn’t going to happen. I would class that as theft as I have nothing to show for it. Will never ever be using this website again and I will make sure word gets round that nobody else uses it either.

UPDATE: Despite a reply to my previous review stating that they had emailed me, I have had no email from them. Obviously just an AI response....

Printerpix are amazing. I got a poster printed recently and the price was great, it was printed and delivered very fast also. I love the quality of the poster, so would definitely recommend and I will use them again for sure.

Customer service non-existent!
For such a highly advertised service with several mails every day with promotional codes and fast printing and delivery, I am surprised to see that there is no way to get in contact with them for an issue. Raised various tickets via the automated chat stating someone would be replying via email but no record received or recorded ticket nor any reply was ever received. Emails sent to both customer service emails (.com and .co.uk) and no note of acknowledgment.
The web form also never works, keeps failing stating the order number was wrong when it wasn’t.
Having spent £175 for a wedding album to gift to the newlywed in two weeks time, the quality was not bad but the prints between the binding were highly shrunk altering the images way too much I’d not feel comfortable in giving the album as a gift.
I followed the recommendation from the chat box to alter the project online for reprinting but no acknowledgment or reply to confirm if this has been marked for production for a reprint…
I am highly disappointed in having to go around in circles for weeks with no reply and I wouldn’t even hope for a refund at this stage should I need to just make a new order as I bet I’ll be just wasting money I don’t have just to ensure the album I need is ready for when I have to gift it.

Such a nightmare and probabaly just wasted money and time trying to seek for a resolution.
Will probabaly never trust them again for a project.

Do not ever buy anything from this company.
The customer service is so painfully useless.
We paid a lot of money for the extras, they never turned up , they refuse to send them , the customer service do not reply and the link they send on this site to reply does not exist.
We even got told that if we want the extras to go to our local shop and buy them, so unbelievably unprofessional.
Please, please stay away and spend your money with a different company.

Absolutely shocking. I ordered a set of thank you cards for my kids teachers in June ahead of school finishing. The cards were never delivered and they consistently failed to reply to my queries, asking for a refund on their chat. Today, out of the blue, I receive a notification that they have shipped my order, that's 3 months too late! They are still not giving me an option for a refund, and ive now moved to a new adress, so it's a total joke! I'll never order anything from them again. Worst customer service ever!

Dreadful company. My order is 3 weeks overdue and their customer service is appalling. No doubt they will respond with an email address to write to. I have emailed this address 3 times and am no further forward! SCAM!!!;!

Apologies for once again using Trustpilot as a messaging forum, but unfortunately it has proven to be PrinterPix’s only reliable method of communication. Not the conventional purpose of a review website, admittedly, but needs must.

Eight days ago, PrinterPix publicly replied to my second Trustpilot review, stating that I had received no email response because my refund had already been issued and my ticket closed. Two days ago, I finally received an email stating that the delay was actually due to “technical difficulties” and that my refund had now been issued. Thankfully, I have since received the refund, but these are clearly two very different explanations. I’ll leave the reader to decide which version makes the most sense.

More importantly, a genuine thank you to Hannah for finally confirming that the PrinterPix logo remaining on my calendars was NOT a misunderstanding on my part, as PrinterPix had publicly stated in response to my previous review. I particularly resented that response, as I had repeatedly provided photographic evidence clearly showing the logo, yet rather than acknowledge that the Logo Removal service I had paid for had not been applied, PrinterPix publicly suggested that I simply hadn’t understood what I had purchased. That response felt unnecessarily humiliating and, frankly, like an attempt to save face at my expense. I therefore very much appreciate Hannah finally confirming that the error was PrinterPix’s, not mine.

It is complete madness that it has taken over a month for what was such a simple issue to be resolved, and it is also complete madness that the only way I’ve been able to get any kind of response is through leaving Trustpilot reviews. Reader, please note — I sent multiple emails, tried calling multiple times and used the online chat function multiple times, only to receive no acknowledgement for weeks. I left one Trustpilot review and received a reply within AN HOUR.

Finally, I can thankfully say that this issue has been resolved and I have my questions answered, albeit in a rather long-winded and bizarre manner.
And this, reader, is where my PrinterPix Trustpilot review trilogy ends… I hope!

One final note to you, PrinterPix: I’d like to make a polite suggestion that if you devoted the same enthusiasm to responding to customer emails as you do to negative Trustpilot reviews, you might not have as many negative reviews in the first place.

No problem with the quality of the print, but the customer service has been terrible. They charged me and sent me two copies of each print, due to a technical failure on Printer Pix’s part when I placed the order. Their customer service support has basically stopped replying to me. They don’t want to know. Very poor, and as such I would not use this company again.

Non existent customer service who have ignored my numerous messages and emails. My order never arrived and now I’m out of pocket with no item and no way of getting a refund.

How funny that Printerpix suddenly reply on a bad review with complete lies…. I have had zero communication from them and the fact they use Evri, the UKs least reliable delivery service, as their courier says it all.

I also contacted Evri who told me they were liasing with Printerpix to get me a refund…. Both completely useless.

Very simple to download and choose how you wanted your picture to ve mounted.
Good follow ups and prompt delivery.
Great result, I immediately did another picture to match.

Having tried a rival company and found it very difficult to navigate I tried Printerpix and couldn’t believe how easy it was to set up my calendar ready for printing. The finished calendar is lovely, good quality paper and an excellent print quality. I had my completed calendar in just a few days and was kept informed of progress throughout. Would definitely use again.

I have ordered and completed many photobooks with Printerpix and have always had great service and quick deliveries. However, on this occasion 2 x 200pg A4 photobooks were ordered on 04/08/26, then were allegedly with the courier with a tracking number. No albums have been received despite trying unsuccessfully to contact customer support team/chatbox raising ticket numbers, but still no response. Come on Printerpix, I would like a human to discuss where they are, and what they are going to do about the order/replacements....

Terrible company. Took payment and have never been sent my order. Emailed asking for a refund but never got a reply. Do not use this company

Complete sham of a company - do not USE! Tried ordering a photobook using a groupon voucher - was only mean to have to pay the £7.99 P&P but after going through the whole process of making the book and finally going to the checkout they were trying to charge me £44!!! Tried contacting them with no success so have cancelled my groupon voucher and have been refunded. So angry that I spent ages on the photobook and have ended up with nothing.

I love using printerpix, they are great to deal with, I have a big family & I have made memory books for them all. Fast efficient & prompt service

Appalling!

Ordered a personalised cushion on 12th August which was two weeks ago. Need it for a friend who is moving across the world on Friday and my order has still not been delivered!

Contacted that useless online chat who keeps telling me my order cannot be found despite payment leaving my account, a confirmation email and order number of 46275453. The online chat has told me this needs to be escalated to the team on numerous occasions and still I am yet to hear from anyone!

Unable to ring and speak to a human so will need to try and order from somewhere else and pay an extortionate amount of money for next day delivery and then try to cancel this order and get my money back.

Absolute waste of my time and customer service is shocking!

I’m being ignored after a trustpilot review is created and I’m asked to email them (again).

The response to this review will be an automated AI; it will tell me to email a customer service address that does not respond.

CAN A HUMAN TAKE A LOOK AT THIS AND GET IN TOUCH WITH ME PLEASE. Don’t ask me to email as it does not get responded to. RE 46271800

Easy to use website.
Bargain price with Groupon.
Fast delivery, quality photobook.