While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I'm having problems with the wrong item being sent. I can't get a response with live chat, I can't reach them by phone. I've sent several emails but always get the same reply 'Sorry we have to look... See more

Rated 1 out of 5 stars

Ordered printer ink cartridges in July this year and despite numerous unanswered e-mails+a letter to their registered address in Scotland didn’t receive any response.Appauling customer service and t... See more

Rated 1 out of 5 stars

Send me two cartridges that did not work with my printer. I noticed each had 'Use before 09/2025' printed on the side even though I ordered them on 5th September 2025. Despite this I had to... See more

Rated 1 out of 5 stars

I placed my order on the 6th Feb. I had an email confirming my order then another saying my order had been delivered. My order was never received and have sent 1 email via the website and 4 to their e... See more

Company details


Contact info

1.3

Bad

TrustScore 1.5 out of 5

67 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

NOT Satisfied

I have ordered from Printerink before with no problem. The cartridges came in a large bubble wrapped bag. This order came in a small bubble wrap bag and one of the black cartridges had leaked making it unusable. I am in hopes to get a refund. I suggest large Bubble wrapped bags for these items due to the contents.

18 October 2014
Unprompted review
Printerink logo

Reply from Printerink

Sorry about any inconvenience, we are in direct contact to resolve this for you.

Rated 5 out of 5 stars

More Ink for the money; great delivery times.

I first used Printer Ink because the ink cartridges were (at that time) about $15 less than the brand name cartridges. (Brancd name prices have come down a bit since then.) I was VERY surprised at how much longer the cartridges lasted--it seemed to me at least three times longer than the brand name ink cartridges.
I still use Printer Ink today and always get far more ink for the money in the same sized cartridge, for a much lower price and they deliver promptly. Definitely a 5-star company.

20 September 2014
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look