Priceline Reviews 

Very poor customer service from Priceline. I booked my flight through Priceline, but every time I called for help, their phone system kept transferring me to Emirates. Emirates clearly told me they could not make changes because the ticket was issued by Priceline.

I contacted multiple numbers, including 800-774-2354, 773-922-6363, 877-477-5807, and 877-477-5800. Every time, I faced the same issue and could not reach the correct Priceline department.

Priceline needs to take responsibility for bookings made through its platform and provide real customer support instead of pushing customers back to the airline.

Priceline is such a CROOKED company when it comes to issuing refunds. It has trained its representatives to be very dishonest. Please do yourself a favor and DO NOT BOOK ANY SERVICE THROUGH THEM ❌❌❌!!! They will lie about everything to find ways to not refund you. From my experience, all the representatives I talked to are just a network of thieves who are all aligned to act with the highest level of dishonesty to steal customers’ money.

I booked a hotel in Jacksonville NC through them for 3 nights. When I came to that hotel, I checked in and went to the room. I then put my stuff down and went to take a shower. I noticed there were no towels in the bathroom. I stepped back into the room and saw one folded towel, when I unfolded it, it was dirty like something someone wiped his ass with. On top of that, after the few steps I took barefoot in the room, dog fur was all under my soles. Concerned for my health, I immediately packed up my belongings, when down to the front desk, explained the situation, and dropped the rooms key stating the room was totally unsanitary. The lady at the desk apologized and told me to call Priceline regarding my refund. I went to a different hotel and immediately and called them upon my arrival. During the call, the representative who picked up the phone told me that I would be refunded within 3-5 business days. 15 days later, there were still no refunds. I called again. This time, their representative told me they had attempted to reach out to the hotel and couldn’t get in touch with them. I called the hotel, which in turn, told me Priceline never called or emailed. I called Priceline again and revealed they were lying as tactic to hold my money. That agent, this time, told me the hotel denied the refund for lack of proof. Mind you, I had called the hotel, which confirmed having released my refund! I called Priceline again and told them that the hotel released the funds and they are holding it. The agent I talked to that time told me the case is already closed, and I needed to ask the hotel manager to email them 🤦🏻‍♂️. Priceline is SUCH A SCAM! I will NEVER used them again!

Horrible experience, more than once. Used Priceline app, Booked at hotel, when I reached hotel they double charged me for deposit on a room. Then when I asked about it, hotel employee flew into an outrage and called me defaming slurs.
I just couldn’t believe what she called me and I asked to talk to the manager.
She said that no one available and that it wouldn’t matter anyway bc she was refusing to give me the room I had already paid for

I had never been rude or anything and another customer who had overheard the woman yelling at me came over to try and calm the situation down.
She then turned on the other customer, telling him that if he wanted to be supportive of my position, then she would just show him the way out as well. She reminded us both that she did not have to let us stay there. I walked outside to take a breath and regroup see what I could do from here. I called Priceline. I called the police because as far as I seen it, I was just robbed of $100 plus. The police told me they would not even come and take a report as it was a civil matter and Priceline said that they had to get with the owner of the hotel in order to approve my refund of what I’ve already paid.
So I was left, stuck out and still out the money and tired ready for a shower. So I went to the Nextdoor hotel, which was a different brand altogether. Was la Quinta and super 8
I did find it strange that at the second hotel the same guy was running there as was at the first hotel.  so he did the same thing as the lady did at the first hotel he called me the same derogatory name and stated that he did not have to rent me a room. No matter if I had paid or not. So there is the second hotel of the night that I did not get to stay in. So after that, I decided I would try to call Priceline back and I would just have them book me somewhere else. I explained to the gentleman from Priceline I told him about the problems that I had previously, and I wanted to book another room, but not at one of the two places where I had already been refused I did not want super eight and I did not want La Quinta . I was very clear about that so he looked up some hotels and told me about the amenities I said wouldn’t sounded good so he booked me for it. When I got onto my app and began looking at his reservation, he made it was for the same place that I had just told him not to put me. So there is three rooms in total that I have booked and paid for, but did not get to stay at . So when I called Priceline about all three of the rooms, they said that their procedure for doing refunds is that they have to contact the property managers at each location. And those people have to approve the refund. Which I knew that they would not approve it because they are into it to make money and so if they take five reservations per night at $100 each, let’s just say and when those five people show up they immediately turn them away and never give up a key, that’s $500 per day at least that they’re straight up scamming people for!
And Priceline won’t even stand up for their customers and demand they be refunded? We didn’t ever get to step foot in the room! But paid 80$ per incident. Filed for refunds but was denied on every charge, and all Priceline can say is
“The hotel management said we couldn’t process a refund, sorry “
I can’t believe it’s left up to them to decide!?

With regards to Priceline bookings and reservations, my customer service experience to date gets a 5-star rating! First Thelon (flight booking), and Dia (seating assignment professional), went above and beyond for me and my spouse. Each representative provided excellent assistance, demonstrated patience, professionalism, and a willingness stay the course until every answer I had was resolved. While a final review is not possible until my wife's and I full itinerary experience has come to pass, for the here and now, we're extremely satisfied.

T&C S.
Seattle, WA, USA

Athena was incredibly helpful in assisting my girlfriends and me with planning our birthday girls’ trip. She went above and beyond to coordinate everyone’s flight plans with mine and took great care in helping us find the perfect hotel with three beds so we could all stay together comfortably.

She was patient, knowledgeable, and attentive throughout the entire process. Athena truly made our travel planning stress-free and enjoyable.

If you’re ever in need of assistance with your travel plans, I highly recommend contacting Athena. She is truly amazing and provides outstanding customer service! ✈️🎉💖

Upon arrival to the Wyndham in Lincoln NE, had to wait 1 hrs past check in to access room after checking in. Also had no hot water available in the room and decided to check out early. Was not able to obtain a receipt or refund upon checking out. I will not use priceline or Wyndham again. Would give 0 stars if allowed.

I booked a stay through Priceline that was tied to Majestic Mirage Costa Mujeres for Feb 12–17, 2026. Upon arrival at the resort, my reservation could not be found in their system despite the booking being fully paid and confirmed.
This led to a major disruption that lasted approximately 8 hours, involving repeated phone calls between myself, Priceline support, and hotel staff while trying to verify basic reservation details. Instead of a seamless check-in, I was effectively left in limbo trying to prove I had an active booking.
During this process, I was also asked by hotel staff to provide personal financial documentation, including a bank statement, which was inappropriate given that payment confirmation already existed through Priceline.
Although a partial refund of $131.29 was eventually issued, it did not reflect the extent of the disruption, time loss, or stress caused by the failure in coordination between Priceline and the property.
The core issue was not just a hotel check-in problem, but a breakdown in communication and reliability between Priceline and the resort. Resolution was slow, fragmented, and placed the burden almost entirely on the customer.
Based on this experience, I would be cautious using Priceline for important travel bookings where reliable reservation handling and real-time support are critical.

Priceline is full of shit. Do not reserve a car and purchase their insurance thinking you going to get the actual car you want. And then cancel the reservation because when you get to the actual place they state they don't have it for you. If you cancel the reservation you have to jump through hoops to cancel the stupid insurance. And they wont refund your money for the insurance even if you never rented a vehicle.

Complete Deception and False Assurances – Do Not Trust Priceline

​I am writing this to warn other travelers about the highly deceptive practices, lack of transparency, and flat-out misinformation provided by Priceline’s phone agents. My recent experience booking a stay at the LELUX Hotel (Trip Number: 93301348518) has shown me that this company will use misleading tactics just to push a booking through.
​1. Hidden Currency Conversion & Agent Deception
​During my booking call, the agent never disclosed that the company operates out of the US or that the transaction would be billed in USD. When I received the checkout summary link, the currency was completely ambiguous with no CAD or USD indicators.
​The most alarming part was the explicit misinformation from the agent. The payment summary showed two figures: 523.76, and 743.81 in brackets. Neither had a currency symbol. When I specifically questioned the agent about what the higher number in brackets meant, they told me:
​"You don’t have to worry, from my end I only see 523.76 has been deducted, you're good to go."
​This was a blatant lie. The agent completely masked the fact that 523.76 was USD and 743.81 was the actual CAD amount hitting my bank account. Giving false assurances to a customer to hide a massive currency conversion gap is entirely unacceptable and predatory.
​2. Flat-Out Lies Regarding Hotel Amenities (Parking)
​The deception didn't stop at the price. The agent explicitly confirmed that the hotel parking fee was $30. Upon arriving at the hotel, I was informed by staff that the actual price was $50.
​Because of this misinformation, my wife and I could not use the hotel parking. We were forced to deal with the major logistical headache of finding alternative parking a few lanes over and walking back with our luggage. This alternative lot cost a significant amount of money, causing unnecessary financial and logistical strain due to Priceline's errors.
​3. Zero Accountability and Ghosted Customer Service
​When I raised this dispute with their customer service team (specifically addressing "Jenny G"), I received a generic excuse about their US location. When I followed up with a detailed breakdown of how their agent explicitly misled me on the phone, they completely ghosted me. No response, no accountability, and no resolution.
​Priceline expects customers to pay for the financial mistakes and false confirmations made by their own staff. It feels like a complete scam. Save yourself the headache, the hidden fees, and the bait-and-switch tactics—book directly with the hotels or use a company that actually values transparency and customer service.

DO NOT USE THIS SERVICE. THEY WILL STEAL YOUR MONEY.

Priceline is running an absolute racket. I had a reservation that the hotel itself explicitly approved for a full cancellation and refund. Instead of processing it, Priceline’s completely incompetent support team failed to handle the cancellation and charged me anyway.
The hotel confirmed on their end that the booking should be refunded, but Priceline refuses to fix their own system error. They are actively pocketing money for a room they know was canceled. Their customer service is a black hole of scripted, useless responses designed to wear you down until you give up.

Save yourself the financial nightmare and book directly with the hotel. Priceline is a scam.

0/5 stars.

Updates added to the end ---

My flight (family of 4) got cancelled and then reassigned by one of the airlines in an international interline journey -putting the connection time from 3 hours to 1 hour 25 minutes in Heathrow in the middle of peak summer - without baggage checked through , this is impossible to make the connection. I was clearly informed that i would not be allowed to start the journey due to a minimum connection time requirement by IATA .

This created a week of lengthy phone calls comprising of 13 hours of hold time, and delay tactics of long holds mixed with outright denials that this was a refund worthy issue while blaming Virgin Atlantic for "guidelines" that apparently defy IATA Rules . In the end, it turned out to be that all the "efforts" that were being made to secure the refund were an absolute lie claiming to be waiting for refund from Virgin which was supposed to be made on the basis of an MCT breach and involuntary refund. Supervisor Joseph basically used the guidelines rule (which is completely unrelated to this issue) , claimed his system was stating a Guaranteed Connection Time and refused the refund and DID NOT GIVE ANY ALTERNATIVE. Clearly meaning my money was gone and in other words , i was robbed!

Then after many hours of research, i called a number that is listed online as their Executive resolutions team by Google Search which also completely denied the refund and left me with only choice - to pay MORE MONEY to change my flight due to no fault of mine.

I've used Priceline for flights , cars and many other things in the past. Complete breach of trust of a long time customer over a few thousand dollars .

Strongly recommend that everyone steer clear of this company that has a team of courteous but zero knowledge staff sitting in the Philippines and who are clearly under instructions to just keep whatever money was made even if it means the ticket sold is useless.
Date of experince has been from the 10th until late last night- i re-state -- over 13 hours of waiting and hold time and people claiming to have a case number but then every time, zero understanding of the "Case" after spending an hour to review the details, and beginning the conversation with Guidelines that are completely illegal to apply in my case. This is after screenshots were shared with them of a conversation with Virgin Atlantic who clearly stated eligibility of refund
===============================
So within 24 hours of being "convinced" by their staff to pay more money to change my ticket to another flight that I DID NOT BUY , the management (apparently) reaches out to me (from originatestsair at service dot priceline dot com) saying

"We have received the necessary authorization code from the airline to proceed with your refund.
To finalize the process and process your refund, please give our customer service team a call at your earliest convenience.
Thank you for your patience.
Best regards, Travel Services."

I write this edit - 48 minutes into the phone call where a supervisor says there is no record of an authorization and he has to "Call the airline" -- something they love saying just to make you wait hoping you will go away.

The Joke Continues!!!!

To sum up today (17 June 2026 - a full week of delays and dramas and fake blaming Virgin Atlantic) has culminated in Supervisor David telling me that the refund authorization was received on the 12th already.. The only logical deduction then is that every single employee was simply lying / trying to deceive/trying to defraud a customer out of their money in order to not issue the refund which was legally my right.

In the end David said that because I had agreed to change the flight the night before(after a refund was denied and the only other option given was to pay more money to change the flight so that i dont lose all of it) , the refund code does no apply and he would need special approval.. this was early morning 17th June 2026.

24th June 2026:
I get a call on the 22nd after being told the refund is being processed (many many phonecalls and hours of hold time added to the above), where a guy called Morgan asks me for my mailing address to send me a cheque for the refund.
I refuse to give my mailing address as i want a refund to my card and cashing an international cheque would be (if possible at all) very long and huge charges would apply.
He says he's going to "Escalate" it to the accounting team.

I send an email with all this and my complaints as usual to the email address mentioned above. They acknowledge that email and send back saying they have raised it to accounting as well.
Next day , i get a call - Rhea - who states everything before was misinformation and there is no refund!!

HAHAHAHA! What a joke of a company. I feel robbed!

Lol is any lawyer reading this... could be a brilliant opportunity to take on a case and win!

Priceline is a total joke. Reserved rental car and bought fake scam rental car coverage that wasnt accepted. Rental cover promised refund however had to contact the idiots at Priceline in their scam. Long story short I had to contact American express for refund of rental car coverage that never existed. Avoid Priceline at all costs. Their offshore customer service is the worst I have ever encountered

Offers insurance for trips but doesnt cover cancelations. The whole thing seems to be a scam

Absolutely horrible, booked a 2 night stay at the residence inn by Marriott in Bricktown for $246 but when I get there the lady at the front desk charges be 2 seperate $105 deposits, so I end up paying $460 and she says it’s the way Priceline does things smfh

Booked on the Priceline website, sent a large amount of money to them, got no booking confirmation of any type and when contacting customer service they told me the reservation did not exist, and they would not be able to do anything about it.

I wanted to express my disappointment regarding the significant issues I experienced with my Priceline booking for my trip from Seattle, Washington, to San Antonio, Texas, beginning on June 2, 2026. What should have been a simple three-day family trip became an extremely stressful experience due to repeated communication failures and service issues.

The problems began immediately after I made my reservation. Approximately 15 minutes after booking my travel package, I decided I wanted to cancel the hotel portion of the reservation. Although I understood that the hotel was listed as non-refundable, I contacted Priceline to see if an exception could be made since the booking had just been completed.

The Priceline representative informed me that while the reservation was non-refundable, they could contact the hotel and request an exception on my behalf. I agreed and was placed on hold while the representative attempted to reach the hotel. When the representative returned to the call, I was informed that no one had answered, but a message had been left and Priceline would follow up the next day.

Unfortunately, this process continued for nearly a month. I repeatedly contacted Priceline seeking an update, and each time I was told that Priceline was attempting to contact the hotel and would follow up to obtain a clear answer. After weeks of back-and-forth communication and uncertainty, a refund was finally approved only three days before my scheduled trip.

The issues continued on the day of travel. My American Airlines flight was delayed three separate times, ultimately requiring the airline to rebook my flight. As soon as I learned of the changes, I contacted Priceline to ensure my rental car reservation would remain available. I specifically requested that Priceline notify Fox Rent A Car of my updated arrival information.

The Priceline representative again placed me on hold to contact Fox. When they returned to the call, I was informed that no one had answered but that a note had been left regarding my delayed arrival. The representative also assured me that Fox had a policy of holding vehicles for up to 24 hours and that I should have no issues obtaining my rental car upon arrival.

However, when I arrived in San Antonio, I discovered that Priceline had not left any note or notification regarding my delayed arrival. The Fox representative informed me that my reserved vehicle had already been given away. As a result, I was forced to accept a smaller vehicle than the midsize car I had paid for.

The cumulative impact of these issues was substantial. Due to the repeated flight delays and the rental car complications, I lost valuable time during a very short three-day trip. I was originally scheduled to arrive at approximately 8:30 a.m. on June 3, 2026, but did not arrive until approximately 5:00 p.m. Because of these delays and the rental car situation, I missed an entire day with my family and effectively lost a significant portion of my trip.

While I understand that flight delays can occur and are outside of Priceline's control, the communication failures and lack of follow-through regarding both the hotel cancellation request and the rental car notification created unnecessary stress and inconvenience. I relied on the assurances provided by Priceline representatives, only to discover that the promised actions had not been completed.

Tried to extend one day at hotel. THey said there wasnt any availability. Called the hotel and looked online and there is plenty of rooms and availability. Hotel even said they would waive any fees to extend the hotel stay if priceline said there were fees. Tried to talk to a supervisor....they said they would call me back. Never got a call back. Called again and waited for hour on phone to reserve. They said they would have a supervisor call me back. Never called me back. Ill never use this company again. EVER! They say its non refundable and you cant add one day to the reservation. THis part baffles me as they could have made more money adding one day. Il never use them ever.

if I could give zero stars, I would do not book with Priceline ever they just want your money. They have stolen $500 from me and won’t give it back.

I want to share my experience with Priceline in hopes of finally getting a resolution.

I booked travel through Priceline and encountered an issue that has now been dragging on for months. Throughout this process, I was initially informed that a refund had been processed, only to later be told that no refund would be issued. As a result of the delays and conflicting information, I lost the opportunity to make alternative travel arrangements and suffered a financial loss.

Most recently, I was advised that my case had been escalated to Viva Aerobus for a higher-level review and that a response would be provided within 72 hours. That deadline has long passed, and I have yet to receive any meaningful update or resolution.

As a customer, I understand that issues can arise. What is unacceptable is the lack of communication, repeated delays, and contradictory information provided throughout this process.

I am respectfully requesting that Priceline review my case, provide a clear explanation of what occurred, and work toward a fair resolution.

Ticket #: 4220004

@Priceline, I have been patient and cooperative throughout this process. Please help resolve this matter and restore confidence in your customer service.

#Priceline #CustomerService #ConsumerRights #TravelIssues #RefundDispute #TravelExperience

Delta changed our flight leaving 6am and a 6 hour lay over in Atlanta. I called priceline at 5:30 am on a Sunday morning and was able to speak with Chris who spent a good hour on the phone with me contacting Delta to get my flight changed. after Chris was done were able to get booked on a flight leaving at 8:30am with onl;y a 1 hour lay over and arriving 2 hours earlier in Tampa. Great customer service from a great person and employee, Thank you Chris