Spoke with Vyshnavi today who helped me to add a new tenant to my account. Everything went smoothly and my husband’s name was successfully added. Painless!
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I had problems logging into the app and website. Rang customer support. They answered straight away. I spoke to Vaishnavi, she was very quick and efficient and resolved my issue in just a few minutes.... See more
Today my electricity went off I had no bank card to top up or no phone credit to make a phone call untill my daughter would come home but not for another 5 hours A lovely lady called Nivya took my... See more
Company replied
I lost power and thanks to their customer service being open until 8pm I was able to contact and speak to an agent (Zaid) who sorted my issue within minutes.
Company details
Information provided by various external sources
To give people total control and complete transparency over their electricity costs, with one purpose in mind using Pay As You Go.
Contact info
Paramount Court, Corrig Rd, Sandyford Industrial Estate, Sandyford, Dublin 18, Ireland
- 0818 323 920
- www.prepaypower.ie
4.8
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Maria was supportive and helpful when…
Maria was supportive and helpful when dealing with my anxiety around my financial situation. Very happy with the service, thank you
25 July 2026
Unprompted review
Reply from Prepaypower
Hi Dermo,
Thanks for taking the time to leave this review. Your feedback of your recent experience is very much appreciated.
We're glad to hear that Maria was able to help you.
- Heather
The support I have received has always…
The support I have received has always been fantastic.
The service is well managed but my concern is the pricing and tariffs. It's very handy to budget but it costs more. If you are happy with direct debit payments I would look elsewhere.
25 July 2026
Unprompted review
Reply from Prepaypower
Hi There,
Thank you for your super feedback on the support provided!
I have requested further information from you so that we can see who helped you and give them their well earned recognition.
Look forward to hearing back from you.
- Heather
Hi today I was speaking to Florine she…
Hi today I was speaking to Florine she was extremely helpful and nice, she had great patience’s with me as I was setting up my app, thank you for your lovely service
Stacey x
25 July 2026
Unprompted review
Reply from Prepaypower
Hi Stacey,
Thank you for your kind words! We're so glad to hear you had a positive experience. We appreciate your feedback and will share it with the Florine.
- Heather
Query to Close my broadband account
I rang to close my broadband account due to high costs and the customer agent, Florine, provided swift and useful information on how to proceed.
Thanks a Lot
25 July 2026
Unprompted review
Reply from Prepaypower
Hi Ifeoma,
Thank you for your super feedback!
At Prepay Power we always aim to give you the best customer service experience and are delighted to see that you have had such a positive experience.
I will pass this on to Florine!
- Heather
Mayuresh in support is super helpful
25 July 2026
Unprompted review
Reply from Prepaypower
Hi Ryan,
Thanks for taking the time to leave this review. Your feedback of your recent experience is very much appreciated.
We're glad to hear that Mayuresh was able to help you.
- Heather
Genevieve was a real lady today very…
Genevieve was a real lady today very polite and friendly thank you gen you're a lady god bless
24 July 2026
Unprompted review
Reply from Prepaypower
Hi Mark,
Thank you for your super feedback!
At Prepay Power we always aim to give you the best customer service experience and are delighted to see that you have had such a positive experience.
I will pass this feedback on to Genevieve!
- Heather
Your staff member was very professional…
Your staff member was very professional and was very helpful
24 July 2026
Unprompted review
Reply from Prepaypower
Hi Siobhan,
Thank you for taking the time to leave your lovely review of the experience.
Great to see that Nivya was able to help you with your query!
- Heather
Raj was so helpful I'm 68 and not…
Raj was so helpful I'm 68 and not Technically savvy but he made everything so simple. Well done and thank you Raj. 🌹
24 July 2026
Unprompted review
Reply from Prepaypower
Hi Rose,
Thank you for your feedback! We're so glad to hear you had a positive experience.
We appreciate your feedback and will share it with Raj.
- Heather
Shree was very polite and very helpful…
Shree was very polite and very helpful today ,
24 July 2026
Unprompted review
Reply from Prepaypower
Hi Patrick,
Thank you for taking the time to leave your lovely review of the experience.
Great to see that Shree was able to resolve your query for you.
- Heather
Reply from Prepaypower
Hi Mollie,
Thank you for your feedback!
I have requested further information from you so that we can see who helped you and give them their well earned recognition.
Look forward to hearing back from you.
- Heather
Maria was Very knowledgeable and…
Maria was Very knowledgeable and helpful great advice and very friendly have to say I’m delighted I’ve switched to prepay so far ✅
23 July 2026
Unprompted review
Reply from Prepaypower
Hi David,
Thank you for your super feedback!
At Prepay Power we always aim to give you the best customer service experience and are delighted to see that you have had such a positive experience.
I will pass this feedback on to Maria!
- Heather
Shania is so professional and helpful
Shania in Pre Pay Power has been so helpful throughout all my queries. From follow up emails to phone calls of reassurance, Pre Pay Power definitely have an excellent advisor in Shania.
23 July 2026
Unprompted review
Reply from Prepaypower
Hi Lisa,
Thanks for taking the time to leave this review. Your feedback of your recent experience is very much appreciated.
We're glad to hear that Shania was able to help you.
- Heather
I spoke to jonathon who was really…
I spoke to jonathon who was really helpful and courteous very efficient with helping me with my enquiry get the answers I was looking for and my experience dealing with jonathon was 100%
23 July 2026
Unprompted review
Reply from Prepaypower
Hi Declan,
Thank you for taking the time to leave your lovely review of the experience.
Great to see that Jonathon was able to resolve your query for you quickly and efficiently.
- Heather
Needed my mrpn and found Raj very…
Needed my mrpn and found Raj very helpful and efficient.
23 July 2026
Unprompted review
Reply from Prepaypower
Hi Mari,
Thank you for your feedback! We're so glad to hear you had a positive experience.
We appreciate your feedback and will share it with the Raj.
- Heather
Had an issue with my prepay power was…
Had an issue with my prepay power was been over charged and zaid sorted my issue out. And also done a fallow up call to explain what was happening going forward.
23 July 2026
Unprompted review
Reply from Prepaypower
Hi There,
Thank you for taking the time to leave your lovely review of the experience.
Great to see that Zaid was able to resolve your query for you quickly and efficiently.
- Heather
Very helpful friendly and fast…
Very helpful friendly and fast resolution
23 July 2026
Unprompted review
Reply from Prepaypower
Hi Paddy,
Thank you for your feedback! I am glad to hear you had a quick resolution.
I have requested further information from you so that we can see who helped you and give them their well earned recognition.
Look forward to hearing back from you.
- Heather
Reply from Prepaypower
Hi Bernadette,
Thank you for your super feedback!
I have requested further information from you so that we can see who helped you and give them their well earned recognition.
Look forward to hearing back from you.
- Heather
Bryn was so helpful and polite
Bryn was so helpful and polite. I was sorted very quickly. Thank you Bryn.
22 July 2026
Unprompted review
Reply from Prepaypower
Hi Christine,
Thank you for taking the time to share your positive experience.
We are delighted to hear that Bryn was able to assist you efficiently and politely, resolving your query very quickly.
- Heather
zaid was so helpful thanks so much
I just needed help with a number I needed for a form and Zaid helped us out so much he really was so helpful and the call was answered in less than 30seconds and that never happens these days getting through so quickly thanks for all you help Zaid!! 5stars all round 🩵🩵⭐️
21 July 2026
Unprompted review
Reply from Prepaypower
Hi Michelle,
Thank you for taking the time to leave your lovely review of the experience.
Great to see that Zaid was able to resolve your query for you quickly and efficiently.
- Heather
BRYN was very helpful
BRYN was very helpful, professional & clear in instructions. A positive experience… Linda
22 July 2026
Unprompted review
Reply from Prepaypower
Hi Brian,
Thanks for taking the time to leave this review. Your feedback of your recent experience is very much appreciated.
We're glad to hear that Bryn was able to help you.
- Heather
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