Spoke with Vyshnavi today who helped me to add a new tenant to my account. Everything went smoothly and my husband’s name was successfully added. Painless!
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I had problems logging into the app and website. Rang customer support. They answered straight away. I spoke to Vaishnavi, she was very quick and efficient and resolved my issue in just a few minutes.... See more
Today my electricity went off I had no bank card to top up or no phone credit to make a phone call untill my daughter would come home but not for another 5 hours A lovely lady called Nivya took my... See more
Company replied
I lost power and thanks to their customer service being open until 8pm I was able to contact and speak to an agent (Zaid) who sorted my issue within minutes.
Company details
Information provided by various external sources
To give people total control and complete transparency over their electricity costs, with one purpose in mind using Pay As You Go.
Contact info
Paramount Court, Corrig Rd, Sandyford Industrial Estate, Sandyford, Dublin 18, Ireland
- 0818 323 920
- www.prepaypower.ie
4.8
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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That was such a great experience i had…
That was such a great experience i had either this girl on the phone, bang on the problem and we got everything sorted.
29 July 2026
Unprompted review
Reply from Prepaypower
Hi Joao,
Thanks for taking the time to leave this review. Your feedback of your recent experience is very much appreciated.
We're glad to hear that Rency was able to help you.
- Heather
Lee was very helpful this morning and…
Lee was very helpful this morning and easily and quickly sorted out my problem !
29 July 2026
Unprompted review
Reply from Prepaypower
Hi Elaine,
Thanks for taking the time to leave this review. Your feedback of your recent experience is very much appreciated.
We're glad to hear that Lee was able to help you.
- Heather
Very kind and patient
29 July 2026
Unprompted review
Reply from Prepaypower
Hi Aljune,
Thank you for your feedback!
I have requested further information from you so that we can see who helped you and give them their well earned recognition.
Look forward to hearing back from you.
- Heather
Very helpful 😊
28 July 2026
Unprompted review
Reply from Prepaypower
Hi Amanda,
Thank you for taking the time to leave your lovely review of the experience.
Great to see that Josh was able to help you with your query!
- Heather
Celine helped me with my query today
Celine helped me with my query today. Customer service the best I’ve ever recieved from pre pay power. She’s an absolute credit to the company. She was straight to the point. She knew I was short for time as I was on my break. I even had time after to sit and enjoy my cuppa. Thank you very much Celine, Ilypuve restored my trust with prepay.
28 July 2026
Unprompted review
Reply from Prepaypower
Hi Chloe,
Thank you for your super feedback!
At Prepay Power we always aim to give you the best customer service experience and are delighted to see that you have had such a positive experience.
I will pass this feedback on to Celine!
- Heather
Lovely man helped me and was happy to…
Lovely man helped me and was happy to do so. Very pleasant experience.
28 July 2026
Unprompted review
Reply from Prepaypower
Hi Marie,
Thank you for taking the time to leave your lovely review of the experience.
Great to see that Rajas was able to resolve your query for you.
- Heather
I was very happy with Bela's service…
I was very happy with Bela's service today.She was friendly and afficent and she sorted out my query promptly.
28 July 2026
Unprompted review
Reply from Prepaypower
Hi Eilish,
Thanks for taking the time to leave this review. Your feedback of your recent experience is very much appreciated.
We're glad to hear that Bela was able to help you.
Exceptional service ( Nivya )
Today my electricity went off I had no bank card to top up or no phone credit to make a phone call untill my daughter would come home but not for another 5 hours
A lovely lady called Nivya took my call via prepay powers free call number the really kind lady put me at ease and in minutes she had my electricity back on she is truly a lovely kind helpful person I am very very grateful for her help
Linda 💜
28 July 2026
Unprompted review
Reply from Prepaypower
Hi Linda,
Thank you for taking the time to leave your lovely review of the experience.
Great to see that Nivya was able to help you with your query!
- Heather
Contacted prepay power today spoke to…
Contacted prepay power today spoke to Bryn about a small technical problem I had he was very helpful and patient,had my issue resolved very quickly thank you so much Bryn.
28 July 2026
Unprompted review
Reply from Prepaypower
Hi There,
Thank you for taking the time to leave your lovely review of the experience.
Great to see that Bryn was able to resolve your query for you.
- Heather
Good communication
Good communication, very calm,understanding my needs and very helpful. Thank you
28 July 2026
Unprompted review
Reply from Prepaypower
Hi Adriana,
Thank you for your feedback!
I have requested further information from you so that we can see who helped you and give them their well earned recognition.
Look forward to hearing back from you.
- Heather
Very informative and no waiting time…
Very informative and no waiting time solved my problem in 3 min
28 July 2026
Unprompted review
Reply from Prepaypower
Hi John,
Thank you for taking the time to leave your lovely review of the experience.
Great to see that Shree was able to resolve your query for you.
- Heather
Reply from Prepaypower
Hi Dawid,
Thank you for your feedback!
I have requested further information from you so that we can see who helped you and give them their well earned recognition.
Look forward to hearing back from you.
- Heather
Reply from Prepaypower
Hi Ellesha,
Thank you for your feedback!
I have requested further information from you so that we can see who helped you and give them their well earned recognition.
Look forward to hearing back from you.
- Heather
Rajah had great customer service
Rajah had great customer service, very polite 👍
27 July 2026
Unprompted review
Reply from Prepaypower
Hi Patricia,
Thank you for taking the time to leave your lovely review of the experience.
Great to see that Rajah was able to resolve your query for you.
- Heather
Aastha was absolutely wonderful and…
Aastha was absolutely wonderful and very helpful and resolve my issue for me. She spoke very calmly and with such professional mannerism. Thank u for your help today very much appreciated 🫶
27 July 2026
Unprompted review
Reply from Prepaypower
Hi Denise,
Thank you for your super feedback!
At Prepay Power we always aim to give you the best customer service experience and are delighted to see that you have had such a positive experience.
I will pass this feedback on to Akshata!
- Heather
My experience with the kind assistance…
My experience with the kind assistance of Bela was smooth and very helpful. She solved my gas system issues with her clear instructions. Her voice was very pleasant and very understanding, just like talking to my friend. Thank you Bela😊
27 July 2026
Unprompted review
Reply from Prepaypower
Hi Ann,
Thank you for taking the time to leave your lovely review of the experience.
Great to see that Bela was able to help you with your query!
- Heather
Great friendly customer support
I called Prepay Power to find out some information regarding my account. I was speaking to Rajas. He was very polite and courteous and quick to find the information I was looking for.
27 July 2026
Unprompted review
Reply from Prepaypower
Hi Dave,
Thank you for your super feedback!
At Prepay Power we always aim to give you the best customer service experience and are delighted to see that you have had such a positive experience.
I will pass this on to Rajas!
- Heather
I rang this afternoon because my code…
I rang this afternoon because my code was lost and I rang customer care. I got talking with a very nice patient gentleman named Shree. He was very helpful i couldn't thank him enough. 5 star job, thanks again.W.C.Holt
27 July 2026
Unprompted review
Reply from Prepaypower
Hi William,
Thanks for taking the time to leave this review. Your feedback of your recent experience is very much appreciated.
We're glad to hear that Shree was able to help you.
- Heather
Helpful but inturupted
The rep we spoke to was knowledgeable. He did however tend to interrupt me mid sentence. I had to ask him to “let me finish my sentence please”.
27 July 2026
Unprompted review
Reply from Prepaypower
Hi Karen,
I'm sorry to hear you that this has been your experience and would like to get to the bottom of this for you.
I have requested further information from you so that we can locate your account and look into this.
Alternatively, you can email us with your account information on reviewfeedback@prepaypower.ie so that we can look into this for you.
Look forward to hearing back from you
- Heather
They promise referral bonuses and simply don't pay
I'm extremely disappointed with PrePay Power. They advertise a referral bonus program promising rewards for bringing in new customers, but in practice this is nothing more than false advertising. I've already referred THREE people to the company, all of whom became customers, and to this day I have not received a single one of the promised bonuses.
I've contacted them multiple times and gotten no resolution — just empty promises and stalling. It's unacceptable for a company to use this kind of strategy to attract customers and then simply ignore the commitment they made.
If you're thinking about referring friends or family expecting to receive the bonus, don't believe it. Based on my experience, it's just bait to get more customers, with no real intention of honoring what was promised.
I am cancelling my account with PrePay Power and I do not recommend this company to anyone. Lack of transparency and lack of respect for the customer.
Do not trust this company's bonus promises.
Let me know if you'd like it shorter, more formal, or with specific dates/amounts included to make it even stronger.
Part 2. They said they would get in touch, but nothing happened – which just goes to show their lack of commitment to customers and makes you realise the sort of promises this company makes. Don’t believe them; look for another supplier.
27 July 2026
Unprompted review
Reply from Prepaypower
Hi Reinaldo,
I'm sorry to hear you that this has been your experience and would like to get to the bottom of this for you.
I have requested further information from you so that we can locate your account and begin our investigation into this issue for you.
Alternatively, you can email us with your account information on reviewfeedback@prepaypower.ie so that we can look into this for you.
Look forward to hearing back from you
- Heather
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