Premier Hot Tubs Reviews 129

After selecting the hot tub we were kept informed regarding delivery date and had to supply detailed information about access to our property so that they could design and organise an efficient delivery with minimal problems.
On delivery the staff were very careful and knowledgeable regarding the handling of the hot tub to ensure there was no damage to the tub or our property.
They positioned the tub with no issues and since then we have used it regularly and enjoyed the luxurious and relaxing expierence. We are not new to hot tub ownership but we are very happy with the tub and the service we have been given.
The aftercare sevice has been helpful and easily accessible on the phone.
So far very pleased with the product and I would recommend them.

If your looking to buy a hot tub this is the best company, always to hand to any questions. On delivery the gentlemen that delivered gave us loads of information about setting it up. As we only purchased a plug and play a full install was not needed. The information given in how to use the hot tub was great and considering we have never had one before gave us confidence we were doing things right. On delivery we were missing the cover lift but one email to Karen in the office and she sorted super quickly . Thank you for everything the whole family use it and we wouldn’t be with out it now.

Our experience from purchase through to delivery and setup was fantastic. The team was incredibly supportive throughout the whole process, always quick to respond and happy to answer all of our questions, which made everything feel really easy and stress-free.
The hot tub itself has honestly been one of the best purchases for our new home. The quality is great, and it’s made such a difference to how we relax and enjoy our space.
We’re really happy with everything and would definitely recommend Premier Hot Tubs to anyone considering getting one!

I would highly recommend Premier Hot Tubs. The prices are very competitive and the team really looked after us from start to finish. We got the St Lucia 6-8 Person Hot Tub with SMART TV and it’s brilliant and loved by the whole family.

Rick and team were excellent through the whole process. Patient and informative whilst we weighed up our choices for a hot tub, helping us to choose the right one for us. Then supportive in finding a delivery option into a challenging space to access. The whole process was first class from start to finish.

Really great hot tub and excellent customer service. Highly recommend

Really can't fault Premier Hot Tubs. Value for money was good, delivery speed and experience really good. The advice upon delivery was excellent. So far, so good!

Very fast, friendly and the hot tub is fantastic - would definitely use them again

Great price. Great product. Helpful staff in getting usual extras.
Slight negative - cover lifting mechanism could have better instructions.

Great product, great prices, great service!

Did a lot of research into this and this company came out on the top. Brought a great hot tub with a tv from this company. It was competitively priced. They turned up when they said they would do, they were careful, polite and caring and very professional and I can't rate them high enough.
Thank you

Kind regards
Richard Sanders

Extremely helpful company that went the extra mile to assist us - especially on a rather tricky delivery.

Had a great experience with Premier Hot Tubs. I was helped numerous times during the process with any questions I had before I ordered. Ordering was simple and delivery was expertly managed by Rick and Karen. They came prepared and made a challenging install look very straightforward! They even helped me work out the best lifter based on the space I had available, and have answered questions post-install. Wouldn’t hesitate to recommend.

Excellent communication. Easy to deal with. Everything simple with regards to delivery/set up/maintenance.
Hot tub was priced considerably lower than the same tub from other suppliers. Very pleased.

Premier Hot Tubs have been excellent from start to finish. From the moment I placed my order, they kept me fully informed about the progress and expected delivery of my hot tub. The installation took place at the end of November 2025, and the team arrived exactly when they said they would.

The installation itself was quick, safe, and very efficient. They also provided clear documentation on caring for the hot tub and guidance on installing the WiFi module, which I was able to set up afterwards without any issues.

We’re absolutely loving the hot tub and are pleasantly surprised to find it more economical to run than we expected. Overall, a smooth, professional experience and a company I’m very happy to recommend.

At the start of November we decided to order a hot tub for Christmas. Premier seemed to have a good choice at very reasonable prices so we contacted them to discuss. We decided on a Barbados has it had 2 lounge areas. They gave helpful advice especially around the access to our property. Initially due to a tight corner we were advised that we would need a crane lift but Rick kindly reviewed our situation & suggested that if we were able to remove some gates & one bollard they should be able to access our garden. The hot tub was ordered & delivered by 2 helpful chaps at the start of December. Unfortunately the next day when looking to set up we found the electrical cable was missing. We contacted Premier & they were very apologetic & sent an urgent delivery the next day. It has been set up & is working well. We have loved using it with family over Christmas & the New Year. We are very pleased with our hot tub & would recommend the helpful team at Premier Hot Tubs.

From buying the tub until delivery, everything went smoothly with lots of useful support and documentation to assist with set up etc.

Karen was excellent throughout the whole process and kept me fully updated from start to finish. The delivery team were fantastic, helpful and polite. The TV was a really nice touch.

I’d definitely recommend this company.

Great customer service, delivered in time, great value for money 😀

Great products and service, highly recommended