Absolutely the worst customer service ever,, when I tried to make a return. Shipping took days, and at one point tracking showed the product was returned to them, then shipped again. DO NOT GUVE THIS... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Fabulous product with snarky support. A 30 year and current user. [EDIT It's a damn shame I have no less than 6 sets and they walked me through healing born spurs Facitis something the Dr. wanted... See more
Your product was disappointing. The adhesive didn’t hold it in place. The material it is made of could be firmer.
I ordered the Tri-laminate Diabetic insoles because they appeared to be much thinner than the ones prescribed for me by my doctor several years ago. They were, in fact, much thinner. That's the good... See more
Company details
Information provided by various external sources
Powerstep® pre-fabricated orthotics are available in a variety of styles with various levels of cushioning and foot support, clinically proven to improve comfort and alleviate pain associated with a variety of foot conditions. Trusted by consumers for over 80 years, Powerstep® continues to expand the product line to offer comfort, support and style with recovery sandals and slippers.
Contact info
8930 Global Way, 45069, West Chester, United States
- 888-237-3668
- info@powersteps.com
- www.powersteps.com
1.5
Bad
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Exceedingly happy with the inserts
Exceedingly happy with the inserts. Slightly thinner than most and heel cushioning ideal. Wish that there were some other options with higher heel cushioning.
12 February 2020
Unprompted review
Excellent Customer Service
I spoke with Melisa today about ordering some ortho inserts. She very friendly, professional and knowledgable about your product line and led me to the proper inserts for my plantar fasciitis.
It's always a pleasure doing business with a company where I feel that my business is appreciated. I almost feel like family.
With high regards,
J. Nicholas Wurth
Spring Grove, IL
11 February 2020
Unprompted review
Ordered 2 pair
Ordered 2 pair. So far, so good. Would recommend to others.
8 February 2020
Unprompted review
Powerstep is what you need under your…
Powerstep is what you need under your feet. Comfortable yet durable
5 February 2020
Unprompted review
Fair prices
Fair prices, reasonable shipping timeline.
Suggestion: start including a flat rate shipping label in the box for returns. It would be very helpful.
5 February 2020
Unprompted review
I really like my new insoles from…
I really like my new insoles from Powerstep.
5 February 2020
Unprompted review
Give me the five star I wish I knew…
Give me the five star I wish I knew about this years ago excellent product
1 February 2020
Unprompted review
I really like my Powerstep pro Tech…
I really like my Powerstep pro Tech full length inserts. They are very supportive and made well. The company was great to deal with when placing order on the phone.
1 February 2020
Unprompted review
great experience
Found and purchased what I needed at a very good price. Received items quickly and as advertised. Highly recommend this company.
31 January 2020
Unprompted review
Excellent Product
I'm a veteran who suffered from plantar fasciitis on active duty. My military doctor recommended a Powerstep insert to prevent further injury. I've been plantar fasciitis free for for 8 years now.
30 January 2020
Unprompted review
Love your products
Love your products! I was fitted with Powerstep Originals last year by my podiatrist. I use Powerstep inserts in all of my shoes. Decided to try a couple other inserts, the newest being Pinnacle Breeze. It feels great! I highly recommend Powerstep! Customer service is tops!
29 January 2020
Unprompted review
The absolute best insoles!
The absolute best insoles!! I wear them in my steel toe work boots and my feet thank me for them!! They greatly reduce foot, leg, and knee pain!! I don't go without them after any boot purchase and actually outlast my boots!!
29 January 2020
Unprompted review
What a relief
What a relief! From the moment I put them in my shoes the pain was gone. Thank you!
28 January 2020
Unprompted review
5 year Powerstep User with Plantar Faciitis
I bought my original Powerstep inserts at my orthopedic doctor-they really helped ease my Plantar Fasciitis and allowed me to start running again. When it was time to order new inserts, Powerstep's website was easy to use and had a variety of inserts I had not seen. I am trying the athletic inserts in my running shoes...so far my back, knee, and foot pain when running and lifting weights is reduced by 90%. I purchased the pink ones to wear in my boots for everyday wear at work-foot, knee and back pain is also significantly reduced. Highly recommend Powerstep for anyone with Plantar Faciitis or just general foot, knee or back pain that is looking for a quality of life boost! I will be purchase more as back ups for my other shoes.
28 January 2020
Unprompted review
had this product recommended by my foot…
had this product recommended by my foot doctor. have been using them for 11 years
27 January 2020
Unprompted review
I have 4 sets of PowerSteps
I have 4 sets of PowerSteps. Three are very good. One is not as good but still works.
27 January 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.