PowerSmart Solutions Reviews 1,270

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 154 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making the entire process pleasant. The service provided is frequently highlighted as outstanding, with many people appreciating the smooth transitions, efficient communication, and excellent customer support. Reviewers also found the user experience to be very positive, noting the ease of installation and the clear explanations provided. However, some people were dissatisfied with the product, mentioning issues with system sizing not meeting expectations or problems with the installation leading to additional costs and faults. A few other people also felt that post-installation service was lacking, and some experienced delays or incorrect equipment being brought to the site.

What people talk about most

Staff

Users describe positive interactions with staff. Customers frequently praise the professionalism,... See more

Service

Clients share positive opinions on service, with many praising the efficient and professional installation... See more

Product

Consumers find product to be ambiguous. Many reviewers praise the efficient installation, great quality... See more

User experience

People report positive experiences with user experience. Customers praise the overall system performance,... See more

Customer service

Customers had positive experiences with customer service. Many reviewers highlighted the excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I meant to leave it a few weeks and then provide feedback and forgot, oops! The whole process was great, a friendly and professional team, all done thoroughly. The system is great, I'm paying almo... See more

Company replied

Rated 5 out of 5 stars

Master Brad an exceptional sale's guru....Nothing too much trouble and up for a laugh.. The installer's exceptional although a couple of hiccups with Sonner itself... Rachel is an asset to the bus... See more

Rated 5 out of 5 stars

From first contact it has been a seamless process with very prompt and helpful customer service. We highly recommend PowerSmart Solutions to anyone who are thinking of Solar panels and/or battery back... See more

Company replied

Rated 5 out of 5 stars

Very happy with the explanation of how the batteries work. The customer service is outstanding no pressure applied during the sales, just honest open communication. Contact via email to set everythin... See more

Company replied


Company details

  1. Solar Energy Company
  2. Electrical Engineer
  3. Energy Equipment and Solutions
  4. Green Energy Supplier
  5. Solar Energy Equipment Supplier
  6. Solar Photovoltaic Power Plant

Written by the company

We are a 16-year-old, independent, family-owned, CEC Retailer solar business covering the East Coast of Australia. All of our Installation Teams are employees of PowerSmart Solutions. Our Installations come standard with a 30-year workmanship warranty. With sales and service outlets in Wollongong, Sydney, Newcastle, Yatala, Rockhampton, Mackay, and Townsville, local service is very close at hand. Service and backup are what we specialize in. We strive for customer satisfaction with every customer we see.

Written by the company


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 85% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Excellent products and service

I have dealt with Powersmart for over 5 years now and am completely happy with their service and back up after sales assistance. Have recently added batteries to the system and as expected this went perfectly. The staff are always friendly and very happy to answer any queries. 10 out of 10

23 July 2025
Rated 2 out of 5 stars

Battery was insufficient for our house

Battery was insufficient for our house, caused blackouts, electricians had to return multiple times, on going delays, safety issues and no compensation for delays or poor functioning

23 July 2025
PowerSmart Solutions logo

Reply from PowerSmart Solutions

Belinda,
unfortunately due to weather events on the day that you experienced a blackout, we can see that your battery was only 43% charged when the battery started to discharge. Had the battery been at 100% charged, your blackout period with battery power would have been twice as long.
A battery can not be bigger than the capacity of a solar system to charge it.

Rated 5 out of 5 stars

Great communication and delivery

From sales rep, Logan, through to commissioning by Dylan, process has been exemplary. Great communication by company as well as individuals has made this a very enjoyable experience.
Functionality of system and monitoring is exactly what I was after and the team has delivered without any hassles.

22 July 2025
Rated 5 out of 5 stars

We have had great service from all the…

We have had great service from all the team members and that is importance when dealing with people. They weren’t pushy and that is a plus in my book.
Everything is working as we were told it would and we have also recommended you to people we know and they have also purchased from you.

22 July 2025
Rated 5 out of 5 stars

The quote process was clearly…all Good

The quote process was clearly explained, detailing what when and how it would happen. And it did just as it was explained. The installers turned up as agreed, explained what they were going to do and did it neatly and quickly. The company kept me informed of progress, payment went smoothly and it is now working as promised. Well done Powersmart

14 July 2025
Rated 5 out of 5 stars

Powersmart Solar Installation

Powersmart offered an excellent consultation with clear quotes and pricing. From the time I signed the contract they were very organized and transparent in all their dealings. The installers were very knowledgeable and helpful and I can highly recommend the company for solar installation.

29 June 2025
Rated 5 out of 5 stars

Solar installation

I installed 6.6kW Solar on my house through Power smart solution on December 10, 2024. Initially, the cost was a little higher than other companies, but I chose Power smart solution for the solar installation because they provide a long warranty compared to other companies. On the day of the solar installation, the Solar crews were very agile and skillful in installing the solar, and whenever there was a change in the weather, they sent me a mobile message to be careful, or even warned me to turn off the solar for a while on a day with heavy lightning. Also, when my roof tiles were damaged due to Cyclone Alfred last March, when I contacted Power smart solution, they kindly sent two solar crews to check if the roof tile damage was caused by the solar panels. I would like to thank Power smart solution for their professional solar installation and continuous after-service, and I recommend Power smart solution to many people who are considering installing solar.

4 July 2025
Unprompted review
Rated 5 out of 5 stars

Used them before and still great

We had used Powersmart before and they were very good so we did again. With all the delays due to rain from the cyclone and then having our roof cleaned and painted they were very accommodating. When they did the installation they were very friendly, efficient and helpful with information. The follow up was very fast and efficient.

18 June 2025

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