Powerdot Reviews 25

I bought Power Dot after having a stroke. I used it for mobility rehabilitation. I bought one in July 2024 by end September the on/off switch didn’t work. RecoverFit the company I bought Power Dot from did replaced the device for me twice.

I started using it in early October but today 27th May 2025 the device stopped working, the same problem the on/off switch stopped working. I contacted Power Dot to enquire whether they can sell me a new set for special discount price. RecoveryFix confirmed that Power Dot does not have repeat sales price. For £175 it is very expensive having to replace Power Dot every 6 months. I do not recommend this device. Unless they can provide a follow up replacement sales.

I've been a user of Powerdot for over 6 years now. The first purchase was Powerdot 2.0 Duo in Black, the device didn't last as long. One device's button got stuck, and stopped working. They were also many issues with the bluetooth connection. Thought it was just the bad luck. Bought a new pair in red last year, used less than 20 times and one device already broke. The USB port completely decapitated.

Honestly it is definitely not worth the price. Poor quality. There is no support for repairs, etc. Not sustainable and it poorly reflects Therabody's values.

I have the PowerDot 2.0 works great, App good, but then I needed replacement pads, and it all goes so wrong pads are £15 and Therabody have a set postage of £15 this is an envelope size package, was told twice for free postage you need to Spend £99, but I don’t want too, I just need pads, apparently nothing they can do, maybe put this on the item description and then watch how many you don’t sale, there are better products like this in the UK and priced sensibly

I’ve bought more than 10 of these because when they work they really work. However, the hardware is ridiculously fragile, the app doesn’t work which means you can’t use the hardware when you need it and the customer support is terrible. Such a pity for a product with so much potential…if it worked…

Powerdot Duo 2.0. Only had it for 3 years, probably only used it 20 times. Besides the fact that the pads don't last long and are expensive to purchase extras, the machine itself is way overpriced for the quality. The button stuck on one of the two devices, now it's not working at all. Can't get a replacement part and warranty was only one year for a $500 machine. Will definitely not purchase again, it sure was not worth the money. Extremely upset and disappointed. Gone are the days when a company is willing to fix a part.

Button broke on powerdot ,no customer service or repair service. For the price total waste of money. Customer support is non existent.

Good product by support is terrible.
I have had PowerDot for a couple of years. They work great and initially when I had some problems support was great however that seems to have completely changed.
I had a simple problem that I referred to support via their app and I was just told as the PowerDot was out of warranty there was nothing they could do. I wasn’t asking for the items to be replaced just some advice.
Avoid them

Tried to get replacement dots, contacted customer service, still waiting for a response 3 weeks later. Terrible customer service. Would never have invested in the product had I known you can't get replacement dots.

I share the experience with most reviews here. Ordered replacements pads two weeks ago and did not recieve anything even though the website says 2-3 days. Shipping should be from Rotterdam. Using normal post-nl this takes max 2 days. Have not recieved any update from service regarding delays and no answers on mails I have send.

We hit a few hiccups with the delivery, and have to exchange a few emails back and forth. But to be fair they were quick to respond and make things right. A 4 stars only cause things could have gone smoother. Product wise, it works and has what it says on the box. Let's see how it works!

Avoid.
I ordered in Dec. Still waiting - 2 months later. Have been sent tracking twice - 1st one was invalid / appeared fake. The second one shows goods not moving in NL. This company either don't have stock and / or are in financial trouble !!

PowerDot Duo ordered and received in around ten days. A small stock of replacement pads ordered end of November. No tracking information available from the supplied tracking number and after several emails confirming that the order hasn’t arrived, am advised they don’t ship replacement pads to UK.

I have a PowerDot Duo I can’t use; PowerDot won’t take back; and no resolution.

Be warned. This company is just after your initial purchase, then they’re looking for their next mark.

I can concur with other feedback here - great product but disappointed with the awful service. The company should consider using a better postal service company rather than ‘fobbing off’ your customers. I’ve ended up having to buy the replacement pads elsewhere during the long delay. I would have chose a TENS product from a competitor if I’d have known that this is the kind of customer service I’d receive.

I ordered a Butterfly-pad the 26th november (20 days ago) and I haven't received it yet! I have contacted PowerDot over and over again and I get the same answer “Your pads should arrive in the next few business days”. After contacting PowerDot again I got the message that their shipment takes between 20-25 days cause of the COVID-19 situation (fair enough but I didn’t get that info when placing the order).. 👎🏼

As a bonus they use Asendia’s standard shipping service which does not provide tracking details, but their system requires that they enter a tracking number when they fill an order - so the tracking number they send out, you can’t use that for anything!

The product is good, but the customer service is horrible. If you want to order replacement pads, they will charge you €10 for a snail mail delivery in 20-25 (!) business days! It is cheaper (and faster) to get compatible replacement pads from Amazon US. So without replacement pads my product is useless. Overall very sad experience.

I placed an order two weeks ago, and it has yet to ship. I've checked my order status and it says 'Unfulfilled', and the customer service have simply told me to wait because they're busy and have twice assured me that my order will ship within 48 hours. The first time that I was told it'd ship in 36-48 hours was 12 days ago, the second time was a week ago.

I can understand there could be some added delay with Black Friday sales, but I don't believe they sold so many of these that they've been unable to ship my order after 2 weeks. Whilst Wes from customer services has been responding, as a customer it doesn't feel like there is any drive to dig into the problem. I feel fobbed off by being told to just be patient.

I'd expect to get a better service than this, and I've requested a discount code for Amazon so I can order it for the same price there and get Prime delivery tomorrow through Amazon's fulfilment, since clearly there's no desire to sort this out.

It's a huge shame because it's sorely tarnished my excitement to receive this TENS machine to help with workout recovery and rehab. I now don't even know if I will receive it at all.