PowaKaddy Reviews 

Had continued problems with my RX1 GPS remote, after many months got a full refund, thank you. Ordered the new RX12 GPS remote through my pro shop at the beginning of May and they were told 3-4 weeks before it would arrive, still no update, read somewhere it may be the middle of July before any are sent out again, can Powacaddy confirm that they are dealing with technical issues with this model and that’s why they are not despatching any just yet. I find it very hard to believe that after all this time they are just out of stock

Waited months to be able to order and than finally received my RX10 remote and sadly I have to say what a disappointment it started with the remote not connecting automatically so performed the refresh process and it did sometimes connect but sometimes not. The trolley stopped dead on me at least 3 times, and the stop button which PowaKaddy told me was high resistance only worked when pushed very hard, leading to me running after it to get it to stop on a number of occasions, I was not using the remote at this point as I was fed up of it not connecting. Also which I understand is a design 'feature' you cannot push the trolley without disengaging the wheels which for me as we need to cross a road was deeply concerning and a potential HSE risk. I tried to discuss the issues with PK via e mail and to be honest found the approach dismissive, and sought to blame me. In the end I took it back to my pro-shop who fought to have the unit sent back and asked for a refund. This was returned with the claim there were no faults, yet the remote connected, the unit did not stop on testing by my pro, but the inability to push remained and as I was so concerned I managed to agree a deal with the stop to take the unit back costing me a few hundred pounds, but at least I no longer own the trolley

Had damaged my new RX10 trolley,s handle due to it falling over - Sam responded to my repair query promptly organising it’s collection and repair, have just received it back as good as new - brilliant service - Thankyou Sam and PowaKaddy 😀

Had a problem with my RX1. I called the warranty team, they sent out a box, arranged for collection, had it repaired and gave it a complete overhaul, then got it back to me within a week. Can’t praise them highly enough. Well recommended.

Enquired about faulty control button on my CT6. Sam was great and arranged to send me replacement part with instructions on how to fit. In today's world, only expected advice on part number and maybe where to purchase. Can't fault pwk approach. Thanks

Sam is awesome! Resolved my issue in no time. Thank you so much!

Had a problem with my trolley. Contacted PowaKaddy and what great customer service. Back on the course within 24 hours! Customer service second to none.

Bought a pair of wheels from powskaddy had a little issue with one of them got in touch with powakaddy and they could not bo more to solve it well done to everyone thank you for sorting this out so quickly

I bought a Powakaddy CT 12 GPS Electric golf trolley and unfortunately had an accident which meant the screen cracked. The Powakaddy team were quick to offer advice, assistance with packing, collection and return of the relevant parts with very speedy response/repair times.
Excellent customer service and care.
Thank you so much.

The lower bungee on my fx3 trolley started to wear away after 2 years of use. I emailed PowaKaddy with photos and they have sent me out a replacement. Thanks to Sam who dealt with my query.
Very good service!

After struggling registering my new trolly on line I emailed them. They rang me within half an hour and sorted it out for me. Extremely helpful and very accommodating.

My Powakaddy Fx7 is very reliable and does what it says in the tin. I recently had am issue with the Motor Controller Board, Powakaddy support helped diagnose the problem, send me a link to a replacement part, and a video on how to install it; now the trolley is working fine again.

Excellent service received
Faulty button on my battery phoned the company arranged to pick up the battery and returned it back to me within 3 days. Always make sure you register your warranty

I recently bought the newest gps version the RX12
Had trouble syncing with the app
The powacaddy team were brilliant and got me up and running in no time
Ps: The RX12 is a great bit of kit
Gary Berry

Was just looking for a rain hood for a powakaddy bag.e mailed company yesterday and today Mike wilson has one in the post for me. An absolute gentleman to deal with. 5 stars.

Had a new rx10 3 weeks and packed up on 2nd hole - not experienced the customer service yet will have to ring tomorrow so let’s hope it exceeds the experience I’ve had with the trolley so far

Update - customer service so far excellent trolley going back thursday

My battery was playing up after 17 holes and was just under 5 years old. I called and immediately got through to a very helpful chap. He arranged a dpd pickup of my battery. 3 days later I received a brand new one! I wasn’t expecting that at all. Great service!

i will never buy another powakaddy, had the fw3 for a few years but had to retrieve my trolley from a river, a couple of ditches and several trees because of the button, it is absolutely lethal, the faintest accidental touch to the button and the trolleys off and running, the bearings on the front weel have been replaced at least half a dozen times as well

After golf last Saturday my PK lithium ( under warranty) battery would not charge ( red & green alternating flashing lights on the charger. On the same day I took it into the PK agent who confirmed a battery fault. The agent kindly boxed the battery up & suggested I phone PK on Monday. PK staff were sympathetic and helpful and arranged for DPD to collect the battery from my house on Tuesday PM. At 10am today (Friday) a new battery arrived! I’m very pleased with this service!

I bought a C2 golf trolley in 2017 but in 2019 they stopped making this model so there are no spare parts available from Powakaddy and you have to buy from outside dealers who normally take old ones apart .One handle unit which I require is £399.
What about global warming-manufacturers force you to buy new units where existing ones can easily be repaired.A disgrace that companies do not keep spare parts as they used to do for 10 years.Now they stop the moment they move onto the new trolley.
I will only use a firm that keeps stock