Making the ring was a great and unique experience, we were able to get a private session which made the memory even better. My only issue is with the quality of the rings. With the high price paid... See more
Company replied
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Review summary
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A massive thank you to the fantastic team at Poshtotty for going above and beyond! I needed to find something truly special for my sister’s 60th birthday, and their team offered the absolute best supp... See more
Company replied
I could spend all my money at Posh Totty Designs. The jewellery is beautiful, well made and timeless. The personalisation service is great (I’ve worn my customised Russian Rings necklace for years) an... See more
Company replied
We have purchased multiple products from Posh Totty and keep going back! Their products are beautiful, both my husband and I have personalised ones. Their care service for the products are brilliant b... See more
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Company details
Written by the company
The original hand-stamped personalised jewellery company, crafting meaningful keepsakes with love in Brighton. Free UK delivery.
Contact info
33 New Road, BN1 1UG, Brighton, United Kingdom
- hello@poshtottydesigns.com
- www.poshtottydesigns.com
4.4
Excellent
479 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered a ring ,no mean feet online
I ordered a ring online , a present to myself, it was a considerable purchase,( over one thousand pounds). I was contacted to clarify the details, always a great idea. The ring came quicker than suggested and I am delighted with it. A beautiful rose gold ring with the stones i asked for. A thick band of gold exactly the same as pictured and beautifully presented. Do not hesitate to purchase from this company and you definitely get what you pay for 🥰
10 August 2026
Unprompted review
Reply from Posh Totty Designs
Thank you so much for your wonderful review! We're absolutely delighted to hear you're so pleased with your ring and that it was everything you hoped for. It means so much to know you appreciated the care taken to confirm your order details, and we're thrilled it arrived sooner than expected. Best wishes, PTD Team xx
Nice item bought as a gift
Nice item bought as a gift. I had a couple of questions and Emily in customer service was great, researched my question and responded quickly. Recommend.
11 August 2026
Unprompted review
Reply from Posh Totty Designs
Thank you so much for your wonderful review! We're delighted to hear you were pleased with your gift, and it's lovely to know our customer service team could answer your questions quickly and help you with your purchase. Best wishes, PTD Team xx
Amazing products and customer care
We have purchased multiple products from Posh Totty and keep going back! Their products are beautiful, both my husband and I have personalised ones. Their care service for the products are brilliant but what is even better is their customer care. No question is ever too much, speedy responses and incredible helpful and friendly. I wouldn’t buy my personalised jewellery from anywhere else. Incredible service from an incredible team. Thank you.
5 August 2026
Unprompted review
Reply from Posh Totty Designs
Thank you so much for your wonderful review! We're absolutely delighted to hear you've returned to us time and time again for your personalised jewellery. It means so much to know you've been pleased with both our jewellery and the support from our customer service team. All the best, PTD Team xx
Amazing
Amazing! Beautiful necklace and wonderful customer service.
A special thank you to Jesie who was ace in keeping me updated on progress as this was a specially commissioned item. I love it and I am very happy! Thank you.
4 August 2026
Unprompted review
Reply from Posh Totty Designs
Thank you so much for your wonderful review. We're delighted to hear you love your bespoke necklace and that our customer care team kept you updated throughout the process. It was a pleasure to create such a special piece for you, and we're so pleased you're happy with the finished result. We truly appreciate your kind words and hope to welcome you back again in the future. Best wishes, PTD Team x
Milestone birthday gift
From the staff member in the Islington shop to the customer service and workshop teams, everyone was absolutely incredible in helping me find the perfect gift (and getting it delivered in time). The necklace was beautifully made and has quickly become a favourite. Thank you for such wonderful service and craftsmanship—I’ll definitely be coming back!
15 July 2026
Unprompted review
Reply from Posh Totty Designs
Thank you so much for your wonderful review. We're thrilled to hear our store, customer care and workshop teams were able to help you find the perfect gift. It means so much to know the necklace has become a favourite, and we truly appreciate your kind words. We look forward to welcoming you back again soon! Best wishes, PTD Team x
Ordered a necklace from here and the…
Ordered a necklace from here and the rose gold plating has worn away after less than 2 months. Despite following all of the care guide, I’ve only worn the necklace a handful of times and it’s already turned to gold. This has happened to two necklaces worn by two different people, which also solidifies the fact further that it isn’t down to the user. Very expensive necklaces to only wear a few times and then be no good after this as they look cheap.
29 July 2026
Unprompted review
Reply from Posh Totty Designs
Thank you for taking the time to leave your feedback. We're so sorry to hear you've experienced this with your necklace, especially after following the care guidance provided. We'd really love the opportunity to look into this further and see how we can best help. Please do get in touch with our customer care team at hello@poshtottydesigns.com, including your order number and a photo of the issue, and we'll be more than happy to assist. Kind regards, PTD Team x
personalised charm necklace
I have had my personalised charm necklace for many years - I have five in total - two daughters and now getting one for my fourth grandchild! I get so many compliments and people always ask where I got it.
The charms are so tactile and I often run them through my fingers thinking of my little family. I never remove the necklace and the charms look as good as new and have never tarnished.
The ‘add a charm’ service which you have alerted me to is a brilliant idea - thank you.
Kindest regards
Sharon
16 July 2026
Unprompted review
Reply from Posh Totty Designs
Thank you so much for your wonderful review! It truly means the world to us that you've trusted us to create necklaces representing your growing family over the years. Hearing that you wear your necklace every day, that it still looks as beautiful as ever, and that the charms remind you of your loved ones is exactly what we hope our jewellery will do. Thank you for your continued support :) Best wishes, PTD Team x
Outstanding quality and service
I found at Posh Totty Designs the warm, creative and unique present I needed for my friend Bridal Shower.
There was a problem with the item when I received and I thought I was left without a gift from my friend since there was very little time for a new/ replace order.
However, Posh Totty Designs respond promptly and fast and so professionally. The problem was solve in no time. Absolutely outstanding service.
The gift was beautiful too
Highly recommendable
9 July 2026
Unprompted review
Reply from Posh Totty Designs
Thank you so much for your wonderful review. We're delighted to hear your gift was just what you were looking for and that our customer care team could quickly resolve the issue in time for your friend's bridal shower. Knowing we were able to turn the situation around and help make the occasion special means so much to us. Thank you for your recommendation and for supporting our small business. Best wishes, PTD Team x
Excellent Customer Experience from Jesie (Staff)
I placed an order and there had been a mishap which had caused delay in my order, therefore contacted Posh Totty, and had the lovely experience of speaking to Jesie from the customer service team. Jesie was exceptional, she was swift, understanding, empathetic and wanted to ensure I got my order the next day, despite it being so late in the afternoon, to the point where it was near closing time. It was a Friday around 4pm, it was a gift, so I needed the item for the next day. Jesie made that happen and I can't thank her enough for saving the day. Thank you Jesie :)
10 July 2026
Unprompted review
Reply from Posh Totty Designs
Thank you so much for your incredibly kind review. We're delighted we could help get everything sorted for you in time for such an important gift. It means so much to hear that our customer care team made a positive difference, and we're so pleased we could help save the day. Your lovely words and support truly mean the world to our small business. Best wishes, PTD Team x
Gorgeous items, beautifully run company
A small business I will continue to purchase from. I received the constellation ring as an anniversary gift 4 years ago - I absolutely love it still. So much so that I have now purchased the gold in the same ring. Beautiful quality items, genuinely lovely staff (had multiple interactions with customer service when I ordered the wrong size in my silver ring). A brand that is genuinely grateful for your purchase.
10 July 2026
Unprompted review
Reply from Posh Totty Designs
Thank you so much for your wonderful review. We're absolutely delighted to hear your Constellation Ring has been so well loved over the past four years, and what a compliment that you've returned to purchase it in gold too! It means so much to hear you've had such positive experiences with both our jewellery and our customer care team. Thank you for your continued support, it really means so much. We hope to welcome you back again in the near future :) All the best, PTD Team x
Great service
Such great service from Emily, Jesie and team - I got my custom order delivered without problem, and then when an adjustment had to be made this was sorted in less than 5 minutes in store in Islington. Thanks so much!
16 June 2026
Unprompted review
Reply from Posh Totty Designs
Thank you so much for your wonderful review. We're delighted to hear you had such a positive experience with both your bespoke order and your visit to our Islington store. It was our pleasure to help, and we're so pleased we could make the adjustment quickly for you. Your kind words mean so much to our whole team. Kind regards, PTD Team x
I’ve received fabulous service from…
I’ve received fabulous service from Jesie in the Customer Service team. She has been patient and very helpful answering my endless questions. A great company!!
9 July 2026
Unprompted review
Reply from Posh Totty Designs
Thank you so much for your lovely review. We're thrilled to hear you had such a positive experience with our customer care team. It was an absolute pleasure to help, and we're so pleased we could answer all of your questions along the way :) Best wishes, PTD Team
Lovely bracelet and great service
I’m very impressed with the friendly service I received from Emily regarding my second order from this company so would highly recommend them ☺️
7 July 2026
Unprompted review
Reply from Posh Totty Designs
Thank you so much for your lovely review. We're delighted to hear you've had such a positive experience with both your order and our customer care team. Your recommendation means so much to our small business, and we truly appreciate your continued support. Kind regards, PTD Team x
Oooh, I love this company!
I could spend all my money at Posh Totty Designs. The jewellery is beautiful, well made and timeless. The personalisation service is great (I’ve worn my customised Russian Rings necklace for years) and I love the Share a Hug charity partnership. Customer service is helpful, polite and prompt - the very lovely Jesie just walked me through a bespoke purchase with the patience of a saint! Such a great company. Love it!
2 July 2026
Unprompted review
Reply from Posh Totty Designs
Thank you so much for such a wonderful review. It means so much to hear how much you’ve enjoyed our jewellery over the years, especially your personalised pieces. We’re also so pleased to hear you’ve had such positive experiences with our customer care team. We hope to welcome you back again soon :) Best wishes, PTD Team x
Fantastic customer service
Initial disappointment as the anniversary gift I purchased was out of stock - however completely turned around and a replacement gift sourced and delivered in double quick time in time for our weekend away. Thanks so much and highly recommended.
26 June 2026
Unprompted review
Reply from Posh Totty Designs
Thank you so much for your lovely review! We're sorry that your original anniversary gift was unavailable, but we're so pleased we were able to turn things around and find a suitable replacement in time for your weekend away. It's wonderful to hear everything arrived when you needed it, and we really appreciate you taking the time to recommend us. We hope the gift was well received, and we look forward to helping you again in the future! 💛 Best wishes, PTD Team x
Ordered through next
Ordered through next. Was told next day or following day for delivery so ordered for a present.
Then delivery day was told they they were out of stock.
I’ve wasted 2 days when I could have been sourcing an alternative
25 June 2026
Unprompted review
Reply from Posh Totty Designs
Thank you for sharing your feedback. We’re very sorry to hear this, particularly as we understand this order was intended as a gift and understand how disappointing this situation must have been. As the order was placed through Next, stock and delivery management sits with their platform, however we’re genuinely sorry this led to a frustrating experience for you. Should you need any support from our side alongside your communication with Next, please don’t hesitate to reach out. Best wishes, PTD Team x
Really great customer service
Really great customer service when I had a question about my order. Quick, efficient and friendly. Would use again.
24 June 2026
Unprompted review
Reply from Posh Totty Designs
Thank you so much for taking the time to share your lovely feedback. We’re so pleased to hear you had a positive experience with our customer care team and that we were able to help with your order quickly and efficiently. We’d love to welcome you back again soon! Best wishes, PTD Team x
Beautiful handmade earrings
First order with this company and I wasn’t disappointed. Super fast delivery and my earrings arrived. Handmade to a high started and just gorgeous. Will definitely be a repeat purchaser.
22 June 2026
Unprompted review
Reply from Posh Totty Designs
Thank you so much for your wonderful review. We’re delighted to hear that your first experience with us was such a positive one. It means so much to know you were pleased with the quality and craftsmanship of your handmade earrings, and we’re so glad they reached you quickly too. We truly appreciate your support and look forward to creating something special for you again in the future. Best wishes, PTD Team x
I received quick and helpful responses…
I received quick and helpful responses from Emily as I wanted a bespoke product. The finished article was beautifully done and very good value for money.
15 June 2026
Unprompted review
Reply from Posh Totty Designs
Thank you for your wonderful review. We're delighted to hear that our customer care team was able to assist you promptly and help create a bespoke product that met your requirements. We really appreciate your feedback and look forward to helping you again in the future. All the best, PTD Team x
Posh Totty necklace . My sons bought me a beautiful…
My sons bought me a beautiful personalised necklace from Posh Totty . I wanted to add a charm to the necklace . The team at Posh Totty were most obliging. They were very good at communicating with me and made the whole process exceptionally simple . Pricing seemed very reasonable . Next time I am in London I hope to visit their shop in person .
18 May 2026
Unprompted review
Reply from Posh Totty Designs
Thank you so much for your lovely review. We're delighted to hear that adding a charm to your treasured necklace was a smooth and simple experience. It's wonderful to know our team could help, and we're so pleased you found the service and pricing helpful too. We'd absolutely love to welcome you to our London shop if you're ever visiting! Kind regards, PTD Team x
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