Traded one of my watches in today for a new one, and ended up getting my mum a pair of diamond earrings whilst I was there as the quality was amazing 😍 wouldn’t go anywhere else for my jewellery an... See more
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Review summary
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The guys at Trotters are a pleasure to deal with. Nothing was too much trouble for Louie who patiently advised us on watch choices resulting in us purchasing two. After this I found mine to become tig... See more
A special thank you to Trotters and the whole team, every member were an absolute pleasure to speak to and deal with, from messages to face to face conversations it truly felt like a long withstanding... See more
I was contacted a few hour's after placing my order on line, by a very polite member of staff to confirm my details, and had a short chat about my purchase and it's condition. The package arrived... See more
Company details
Written by the company
Celebrating 30 years in the game we are proud to launch our new luxury showroom “THE PENTHOUSE” in the city of London. Taking the original small east end store to a whole new level, we are known for our range of unique custom made diamond pieces and high end luxury watches. We have a vast collection of jewellery from rings, pendants, chains and more.
Contact info
19 Great Winchester Street, EC2N 2BH, London, United Kingdom
- 07399606868
- info@trottersjewellers.com
- trottersjewellers.com
4.9
Excellent
565 reviews
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Great experience with Trotter…
Great experience with Trotter Jewellers. The service was excellent from start to finish, and I’m extremely happy with my new watch. Professional, friendly and knowledgeable team big thanks to H who assisted me on the day — I would definitely recommend them.
22 August 2026
I found all at Trotters friendly …
I found all at Trotters friendly knowledgeable and helpful. I was given a very fair price for the watch I traded in and found the exact watch I had been searching for. I would wholeheartedly recommend Trotters Jewellers.
20 August 2026
Great communication quick response
Amazing experience buying my first Rolex.
Great team and communication would highly recommend. 10/10
25 August 2026
very helpful and easy to deal with
very helpful and easy to deal with
1 September 2026
Unprompted review
Seamless transaction
25 August 2026
Great experience
Great experience. Sourced and sorted, with easy to understand finance and transaction.
22 August 2026
This review is a few months late
This review is a few months late, but I had an excellent experience at Trotters, The Penthouse; Jake and the team were very helpful and lovely to interact with, assisting with my purchase of a lovely two-tone neo-vintage watch. After the purchase, I found an issue with the watch which required some additional expense to get sorted by the manufacturer, the costs of which were partially covered by Trotters, and it was easy and frictionless to reach a mutually agreeable resolution. I highly recommend them!
14 April 2026
Excellent customer care and huge…
Excellent customer care and huge knowledge of all of the products. Made us feel comfortable and confident in our purchase. Faultless service
7 August 2026
Really great Experience
Really great experience, very welcoming and friendly staff. Really knowledgeable about their stock and spoke honestly and never felt pushy. Absolutely delighted with my AP. I’m scoring them a 4.99999 I’d give them a 5 if I got an offered a drink when I was there!
19 August 2026
Unprompted review
Africa is an emerging market
Africa is an emerging market. Kindly look into how best you can accommodate buyers from Africa.
11 August 2026
Blow away the service
Blow away the service. Very professional. Had the watch in stock, in and out in half hour. Penthouse 👏🏻
30 July 2026
Would recommend them to everyone
Would recommend them to everyone, they have most selection of watches, staff are all friendly, go out there way.
1 August 2026
Different league to other vendors in…
Different league to other vendors in this space. They actually have the watches in their website for a start and respond in a timely manor to all questions and provide a luxury buying experience. I won’t be going anywhere else.
1 August 2026
Fantastic personal service!
Fantastic personal service and nothing too much trouble - highly recommended!
1 August 2026
Had a great experience when visiting…
Had a great experience when visiting Trotters, perfect service from start to finish. Very welcoming, attentive and will definitely be visiting again.
8 August 2026
Unprompted review
The staff were so friendly
The staff were so friendly, really helpful with making the right choice from their extensive selection of watches, a real pleasure. Highly recommend.
23 July 2026
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