Porsche Reviews 385

Bought a Macan from porsche south London (sidcup). Most expensive car ever bought, told full maintenance dealer history online. Decided to sell went to dealer for copy of history and there is none from pdi till when I bought it at 35000 miles. They offered me stupid money and made no attempt to help any more
Absolutely rubbish 🗑

I made the mistake of financing a purchase through Porsche Financial Services. It is one of the poorest run financial services companies I have encountered.

They went to e-statements. The e-statements are just a link to the PFS website. Statements have not been available on the website for some time.

I used to pay on the website. They stopped that. They say call the 800 number. I have called the wait time is 15-20 minutes. I have been dropped three times now.

⭐ 1/5 – Extremely disappointing customer service from Porsche Canada

I had one of the worst customer service experiences I’ve ever had dealing with Justin at Porsche Canada.

I have been reporting abnormally high oil consumption on my Porsche Cayenne Turbo since purchase, while the vehicle was still under warranty. Porsche repeatedly dismissed the issue and told me this was “normal.” Burning 8 liters of oil between oil changes on a daily-driven vehicle is not normal, has never seen a day on a track, and Porsche failed to diagnose the real issue while the car was under warranty.

Now that another Porsche centre has confirmed an oil leak as the cause, Porsche Canada is refusing to take responsibility.

Justin was rude, arrogant, dismissive, and completely unprofessional. I asked multiple times to speak to a manager — he flat out refused. I asked to speak to the original representative who opened my claim — he refused again and said “I’m the only person you’ll be talking to today.” He then told me Porsche had made their “final decision,” that nothing would be escalated, and disconnected the call on me.

That is unacceptable behavior, especially for a premium brand that prides itself on customer experience.

Thankfully, when I called back, I was able to reach my original representative who immediately escalated the situation, which proves Justin’s behavior was unnecessary and misleading.

Justin should not be handling customer relations without serious retraining. His attitude alone is enough to make customers walk away from the brand.

Think twice before purchasing a Porsche if this is how loyal customers are treated when a real issue arises. I will definitely not be coming back, and Porsche Canada should take accountability for both the mechanical failure and the way this situation was handled.

Outrageous charge for mobile app

My Taycan is 4 years old, just been told that it will cost £300 a year subscription fee to carry on using it. The only function is the precooling / heating. WTF?

absolutely shocking after service from Porsche UK

I bought a Porsche with full warranty, Porsche Assist, and breakdown cover because I expected premium support to match a premium brand. What I have experienced instead has been chaos, contradiction, and complete indifference.

The car has had issues since early ownership, including spending weeks in the garage shortly after purchase. Now, with only around 20,000 miles, the battery failed completely. Porsche breakdown attended and told me to take the car to Porsche immediately. Porsche Hatfield refused to accept it because it was a Saturday. Porsche Customer Services then told me not to drive it and to have it towed. Porsche Assist refused to tow it and told me to drive it anyway.

After driving 40 minutes to Porsche Hatfield, I was refused a courtesy car, given no repair timeline, told the battery was not covered, and even quoted an inspection fee. I was left to take an Uber home at my own expense.

I have now been without my car for over a week. I have received zero proactive communication. I have called multiple times with no returned calls and no updates. I have had to rely on daily Ubers with no support, no accountability, and no care.

Even the staff at the dealership admitted this was unacceptable service for a Porsche customer.

This is not a premium experience. This is not how a brand like Porsche should treat its customers. If this is the level of aftersales support you receive with full warranty and assistance, I would seriously think twice before buying.

Extremely disappointed, wont be buying a Porsche again

L’abitacolo della mia 911 GTS T-hybrid si surriscalda moltissimo dopo 1-2 ore di guida in autostrada, dal lato del conducente (a lato del tunnel centrale, dove poggia il ginocchio destro del guidatore) e Porsche Milano Est non ha ancora capito la causa, dopo tre settimane. Piu’ che frustrante - sopratutto perche’ mi hanno chiamato dicendo “la macchina non ha nulla” ma non l’hanno nemmeno mai testata in autostrada. Il concessionario si e’ anche indispettito quando ho fatto un follow up ad una mia email senza risposta, perche’ la policy aziendale e’ quella di rispondere entro 48 ore; zero senso di urgenza per un cliente che ha speso una cifra molto importante e la cui auto e’ ferma per - si spera- risolvere il problema. Costo da 7 stelle e servizio da zero stelle.

**
The cabin of my 911 GTS T-hybrid overheats a lot after 1–2 hours of highway driving, on the driver’s side (next to the central tunnel, where the driver’s right knee rests), and Porsche Milano Est still hasn’t figured out the cause after three weeks. More than frustrating — especially because they called me saying ‘there’s nothing wrong with the car,’ yet they never even tested it on the highway. They also got upset when I chased for a reply, and I was told that the policy is to reply to customers within 48 hours. I have a brand new car stranded and I get zero sense of urgency. Seven-star price and zero-star service.

The brand makes great cars - we have a Macan S - but the post sale service is awful. Not only is it expensive but it is very customer unfriendly.

Seriously considering an Audi as our next car!

Zero stars if I could! I picked up my Macan 4 Electric from Porsche Portsmouth in September of this year. Within a week the dashcam that was fitted by the dealer had issues, losing power and not recording along with the rear spoiler creaking on deployment. Kelly in servicing arranged for the car to be returned to be fixed. The dashcam was but the rear spoiler a different issue. In a conversation with her, she said that initially the technician had applied some dry lube but the problem persisted and sited that the deployment mechanism was catching on some trim, which the technician had fitted. Great, I thought, problem solved. Within 10 days however, it started again (car approx 3 weeks old at this point). I called Kelly again to say that the problem had reoccurred and booked in for another collection on the 17/11. I jokingly said, in case any other issues arise….. I was not disappointed! Within a week, the passenger window, intermittently powered down by a 1/4 on locking and unlocking. Operating the switch, I could raise the window but it immediately retreated! I applied a google fix to reset the window travel, however, this was only temporary before the fault reoccurred. The next issue I had within a few more days was charging. I tried several charges and adjusted settings in PCM to see if it made a difference but to no avail. On one occasion, I was trying to get a boost charge to get home at 1am in the rain to no avail. I plugged the charge cable in and on the app was getting plug not connected, no lights but the power was available at all charges tried. This has been a recurring fault, which necessities constant nursing of charging to get any. The final issue was the tailgate. On opening either by remote or button, pops open by 5 inches then stops, with no obstructions inside or out. A second press and it works again. On mentioning this to Kelly at Porsche Portsmouth, she replied in her email that weirdly she had one in the workshop with exactly the same issue! Roll forward to the last wee. When my car was picked up by Porsche Portsmouth, the passenger window had dropped and had not reset, the spoiler was creaking and I managed to get an 87% charge in, boot behaving. No, having had the car for a week, they have dry lubed the spoiler again(despite its history that it was catching), reset the window(without looking at regulators or switching) and could not fault the spoiler or charger, despite me describing the issues (and having one in the workshop) and subsequently researched these issues to which Google refers to many. The window and boot are of a concern as this is security of the vehicle. Kelly’s response to my concerns over the boot(having had their own driver experience the window) was to take a picture of it(although when button pressed it opens and closes after), however as above, they had one with the same symptoms I described over the phone they acknowledged. Now they are returning the car, no faults found, without even looking at possible cause found on the other vehicle.
Very disappointed. Porsche has always had an outstanding reputation but sadly have let it fall. This was my first Porsche from New and I won’t be buying another.

Went in with a nasty scratch on my car, Kevin from the repair bay had a look, sorted out the scratch for me in less than 30 mimutes, great customer care and attention, thanks

My Experience with Porsche Centre Colchester – WARNING to Other Customers

⭐☆☆☆☆

I am sharing my experience with Porsche Centre Colchester because it was, without a doubt, the worst customer service I have ever received from any car brand. I took my Porsche Cayenne Hybrid to this service centre for a diagnostic and repair, and the experience was shocking, frustrating, and completely unprofessional.

Here is what happened:
1. Two-week “diagnostic” with no results:
My car was in the workshop for 2 weeks. During this time, I repeatedly emailed Porsche Colchester asking for updates, asking for evidence of what was being done, and requesting clear information about the £600 diagnostic charge. Despite sending multiple emails, I received no proper explanation or proof of the work performed.
2. £600 for two hours with no evidence:
They charged me £600 for a 2-hour diagnostic, yet I was never provided with videos, photos, or detailed reports showing what they had actually inspected or tested. Simply reading a VAL (vehicle analysis log) does not justify such a high cost. My repeated requests for tangible evidence were ignored.
3. Vehicle left in a non-drivable state:
During the diagnostic, my car was left stripped down and undrivable, without clear explanation of why this was necessary. I was not warned that the diagnostic process would leave my car unsafe to drive. For a £600 diagnostic, I find it completely unacceptable that the car could not even be safely moved.
4. Lack of transparency in cost estimates:
After this, I was given vague and constantly changing estimates for further repairs. When I asked for a detailed breakdown of labour and parts (coolant pump, wiring, A/C sensors, cooling flap motor, etc.), Porsche Centre Colchester failed to provide any clear, itemized quote. This makes it impossible to trust the service being offered or the value of the work.
5. Poor communication and dismissive attitude:
Throughout this process, the staff repeatedly failed to answer my questions clearly. I had to chase multiple times to get even basic updates, and when I raised concerns about safety and costs, I was not given proper reassurance or a clear plan. The customer service was dismissive and frustrating.

Summary:
I do not believe any proper service was provided for the £600 charge. The work performed was not transparent, my vehicle was left unsafe, and Porsche Centre Colchester displayed a shocking lack of professionalism, accountability, and customer care. I am extremely disappointed that a brand like Porsche would allow this level of service.

I am sharing this publicly to warn other Porsche customers. I also expect Porsche Customer Services to investigate this matter seriously. No customer should ever go through what I have experienced.

If Porsche wishes to restore my trust, they must:
• Return my car immediately to a drivable and safe condition.
• Ensure I am not charged for work that was unclear, incomplete, or unverified.
• Provide a transparent explanation and accountability for the failures in service.

This has been a completely avoidable situation, and I hope that sharing my experience prevents other customers from experiencing the same frustration and disappointment.

Enes Sanlı

1 year old macan and rear washers stoped working. Wanted £258 in case work not covered on warranty. Cowboys!

I purchased a 2020 Porsche 911 Cabriolet as Certified Pre-Owned from Champion Porsche in Feb 2024. Since then, it’s been in the shop eight times for the same convertible-top defect and has spent months out of service.
While driving, the top collapsed onto my head — a serious safety hazard that could have caused an accident.
Champion improperly certified my car under the Porsche CPO warranty, and when I tried to use that warranty for the top defects, coverage was denied.
No fair resolution has been offered by PCNA or any of the dealers involved . Porsche should buy back this defective, unsafe car and take responsibility.

I give them a 1 and that is generous. My husband and I own a 911, Cayenne and a Panamera. The certified Panamera has been in the shop for over two months. We still do not fully what is wrong and Porsche is putting us off. Please give us an explanation of what is the issue and what happened to giving us a loaner. At the end of the day, stand behind your certified used. Very disappointed since I have been one of Porsche biggest fans.

On the 5th of September, my Taycan broke down after charging on a public charger (another car was charging there after me!). Till now, my car is still in "Porsche Valencia", not fixed (6 weeks!!!). When I asked to give me another car for the time they are repairing mine, they offered me only a VW t-rock, which cannot be a replacement for a Tacyan. I was not expecting such a low level of service for this brand, and I was tired of this. I will ask my lawyers to prepare the documents for the court. I want to get back the money spent on this car and buy another one, definitely not a Porsche.

I love my Porsche. One thing that you can iprove it to make the front window frame slimmer. Would be easier to see people.

I am currently driving my fourth Porsche, but this experience has completely destroyed my trust in the brand.

With my Cayenne (model year 2018), the dashboard leather started coming loose while the car was not even six years old. For a premium brand, this is a serious and unacceptable defect.

The handling by Porsche Netherlands and Porsche Centrum Leusden was nothing short of disappointing:

No prior goodwill assessment was made; only after full payment of €5,650 could a request “possibly” be submitted, without any guarantee.

In the end, goodwill was entirely rejected with a standard reference to age and mileage.

It was even suggested that “external influences” were to blame — an unproven and convenient excuse.

The result: thousands of euros in costs for me, zero responsibility from Porsche. The contrast between the brand’s premium image and its poor aftersales support is staggering.

I have always driven Porsche with pride, but this process has taken away all the joy. For a brand that claims to stand for quality and customer satisfaction, I find this approach disgraceful.

Conclusion: a wonderful brand to drive, but as soon as a serious problem arises, Porsche completely abandons you.

Here's my new $100k car after Porsche Atlanta Northwest worked on it three times (for this issue!) and claimed that they fixed it. The car won't start again. It's completely dead and the dealer doesn't care. They keys almost never work and all Porsche Atlanta Northwest will do is change the batteries. Three sets of batteries in two months...obviously it's not the batteries, Porsche! But, they pretend like they can't replicate the issue and leave us with a dead car. In this photo, the key is literally sitting on the steering column!

The new car was delivered to us with a major oil leak. Porsche's response "at least it didn't catch fire while your wife was in the car". I fail to see how that's humorous.

The center screen blacks out frequently. The brake screech. The proximity sensors randomly go off. The seat memory almost never works.

Nothing screams incompetence like five times at the dealer in 2,000 miles. Worst part--Porsche doesn't care.

My 2019 Cayenne (the supposed epitome of German engineering) suddenly flashed: battery broken. After just 4 years. I ignored it for more thana year as the sensor often report issues that do not exist (e.g. tire pressure etc). Then it turned red and asked for immediate attention.

Dealer #1: “Replacement lithium battery, €2,800. Delivery in 2–3 months.”
Dealer #2: Same answer.

Here’s the kicker:

This isn’t an isolated case. Hundreds of posts on Rennlist, Reddit, and Porsche forums describe the same failure — the infamous LG li-ion starter battery in Cayenne 9YA models.

Porsche knows it. They quietly reverted later Cayennes back to AGM lead-acid batteries, and even shipped ~⅓ of early cars in the US with AGM because they ran out of li-ion battery supply from LG.

Yet dealers today still push you to replace with the same fragile lithium pack — for nearly €3,000 — which will likely fail again.

The real fix?

A Chinese OBD recode dongle: €200

A Varta AGM 95Ah battery: €200

30 minutes of work.

Total: €400.

I did it myself. Works perfectly. And no “battery monitoring” errors.

Thousands of Cayenne owners are left with a broken, overpriced solution while a robust, low-cost alternative exists. Meanwhile, Porsche shareholders wonder why the company just dropped out of the German DAX blue-chip index.

I ordered an item from the Porsche Online Store and received the wrong product. What followed was over a month of wasted time: I called customer care more than 10 times, received multiple incorrect return labels, and was asked to “wait again” every time without any real solution. I even had to go to DHL several times because of their repeated mistakes.

Customer service was unhelpful, impossible to escalate to a supervisor, and in the end, Porsche didn't refund my money yet. For a brand of this level, the experience has been extremely disappointing and unprofessional.

I’ve been a loyal Porsche customer and long-time fan of the brand, but my recent experience with Porsche Cars North America has been deeply disappointing. My 2018 Porsche Cayenne developed a well-documented transfer case issue—a known defect Porsche itself admitted by offering an extended warranty for affected vehicles.

In my case, the issue started before 50,000 miles, and symptoms were initially misdiagnosed as tire-related by third-party service shops. Based on that advice, I replaced all four tires unnecessarily. When I eventually took the car to Porsche of West Houston, they confirmed the actual cause: a failing transfer case—exactly the issue Porsche covered under its extended warranty program.

Unfortunately, because I wasn’t aware the issue was covered under a time-limited extended warranty, I missed the October 2024 deadline by a few months. Despite this, my car’s low mileage, documented history, and diagnosis by an authorized Porsche dealer should have been more than enough for Porsche to offer goodwill coverage—especially for a known and admitted defect.

Instead, Porsche customer support repeatedly denied assistance, refused to escalate the case to decision-makers, and provided templated responses that ignored the facts. They even contradicted their own dealer’s findings by claiming the failure wasn’t a manufacturing defect—despite having issued an extended warranty for this exact issue.

This experience doesn’t reflect the quality, integrity, or customer service you expect from a premium brand like Porsche. I expected better—and others should know what to expect if they’re out of warranty by even a few months, even for known defects.

I still love the car, but this experience has made me rethink the brand.