Pooch & Mutt Reviews 

2,327
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 1,047 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptionally fast delivery service and the wide variety of high-quality products available. Many people note that these formulas work wonderfully for dogs and pets with sensitive stomachs, making mealtimes enjoyable and worry-free. Pet owners appreciate the trustworthy brand and mention that their animals love the taste of both the food and treats. Some reviewers were not happy with customer service and occasional order mistakes, such as receiving missing items or experiencing delayed email replies. A few consumers also noted difficulties managing their subscriptions, experiencing problems with unwanted charges or getting incorrect products delivered to their homes.

What people talk about most

Product

Users describe positive interactions with the product, noting great quality food and treats that their pets... See more

Quality

Clients share positive opinions on quality, consistently highlighting premium ingredients, excellent... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting the incredibly quick... See more

Customer service

Consumers experience deeply divided opinions regarding customer service, as many reviewers praise helpful... See more

Order

Reviewers mention ambiguous feedback about order experiences, as many customers praise the remarkably fast... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We have a very fussy spaniel, who has tried and tested various food over the last few years. We moved to Pooch & Mutt about 5 months ago, to try their digestive friendly dry food and she is back to en... See more

Rated 5 out of 5 stars

Been ordering for a year or so. My elderly dog gets pancreatitis and the gastrointestinal dry food from P n M is the ONLY food that doesn't upset her. I do blend it in my food processor first becaus... See more

Rated 5 out of 5 stars

We’ve been using pooch and mutt for quite a few years now and our dog loves it. we love how versatile it is and how much of a variety there is. Having a dog with a severe allergic to chicken as well a... See more

Rated 5 out of 5 stars

We’ve been using Pooch & Mutt treats for almost 2 years now and they’re always a hit with Rocco. He has a sensitive stomach and has never had any issues with any of the treats. They’re also puppy frie... See more


Company details

  1. Pet Store
  2. Animal Feed Store
  3. Pet Supply Store

Written by the company

At Pooch & Mutt, our mission is simple: to help you help them. We’re here to take the pet peeves out of pet care - challenging the one-size-fits-all approach with thoughtfully crafted choices for all breeds & needs, for life. Because no two dogs (or owners) are the same. We’re here for the real, everyday moments of pet parenting: muddy walks, fussy eaters, and the “what have you rolled in?” chaos. And we believe better nutrition should support all of it. It’s the same mindset we bring to how we work. We’re building a healthier company, with healthy people - where individuality is valued, ideas are encouraged, and no two days look the same. Because doing things properly, for dogs and for people, means never taking a one-size-fits-all approach.


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(2,327)

1,048 reviews in the last 12 months

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Rated 5 out of 5 stars

Bought my pouches for my new pup who…

Bought my pouches for my new pup who wouldn’t eat anything.. as I opened the pouch she went crazy for it!!
She has had a slightly bad tummy but everything has changed in her life so quickly I’m not blaming the food at all.
The food looks good, you can see the veg in it, I ordered the food through Amazon so no subscription and it arrived the next day and I’m delighted with it. Will be buying again.

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Just tried the pooch and mutt new hemp…

Just tried the pooch and mutt new hemp oil and my dog loves it. We have a very active Jack Russell who gets super anxious at loud noises so naturally thought this oil would be perfect as it’s from the calm and relaxed range. Tried it for just over a week now and it already seems to be working. Our dog isn’t as reactive to certain things as he was before. Looking forward to seeing what long term benefits this does to.

15 August 2026
Unprompted review
Rated 5 out of 5 stars

Honestly amazing customer service

Honestly amazing customer service, there was a mistake in delivery and I emailed them, they were on it immediately! I got everything I needed.

I had to cancel an order after it was placed and almost delivered, they immediately responded and had the driver return it!! Insane dedication, I am so grateful honestly from my experience, amazing company

14 August 2026
Unprompted review
Rated 5 out of 5 stars

We love pooch and mutt

We love pooch and mutt, always have a great range of different foods & flavours available along with different treats!

Quick delivery & the team are always so helpful

13 August 2026
Unprompted review
Rated 1 out of 5 stars

I have to agree with other customers…

I have to agree with other customers ref the subscriptions, it’s haphazard and works only for them, my first subscription arrived with no problems, 2nd one I paid for they then said they didn’t have it available (no alternatives offered or email contact) just you’re not getting it! A few weeks later (after I’ve subscribed with a different company, Omni) I get and email on a Sunday evening saying thanks for my order, monies taken out of my bank account and obviously too late to cancel. I emailed them that night but the food was delivered on Monday, got an email from them on Tuesday saying reject the parcel when it comes!! Told them I want to return it, they say they’d sent me a reminder email, here’s the fun part, they send their emails at 3am in the morning and then have proof it’s been delivered therefore I am liable for the returm postage cost on. 2 x 12.5 kg bags of food 🤬🤬🤬🤬 absolute scammers, avoid at all costs.

12 August 2026
Unprompted review
Pooch & Mutt logo

Reply from Pooch & Mutt

We're really sorry this experience has left you feeling so frustrated, and we understand how upsetting it can be when an order arrives after you've already made alternative arrangements for your dog's food.

We would, however, like to clarify that we remained in contact with you throughout and provided a free returns label for the unwanted order. When the food was temporarily unavailable, we also provided instructions and a restock date, so you were aware of when the product was expected to become available again.

We are always on hand to help at anytime, please do reach out.

Jess

Rated 5 out of 5 stars

Fussy dog rates them 10/10

My dog is super fussy and he absolutely LOVES pooch and mutt treats. I’ve recommended them to all my friends and family because not only do they offer treats for dogs they also have cat treats too as well as accessories and toys. Their Instagram page is very responsive and I will be continuing to buy their products. Their delivery is very quick too 😊

12 August 2026
Unprompted review
Rated 5 out of 5 stars

The new hemp oil is brilliant!

The new hemp oil is brilliant!! I love seeing the new products that Pooch and Mutt are bringing out - plus my 3 dogs and 1 cat love all of their products!

12 August 2026
Unprompted review
Rated 5 out of 5 stars

After months of trying to find a food…

After months of trying to find a food that suits both my dogs with health issues, we finally found it with the calm and relaxed food. My boys are calmer and far more focussed when training and I put it all down to the fantastic standard of food.

11 August 2026
Unprompted review
Rated 5 out of 5 stars

We love pooch and mutt

We love pooch and mutt! Sully out Golden retriever loves their calm and relaxed dry food and also loves the skin and coat meaty treats. Also the delivery is so quick!!

12 August 2026
Unprompted review
Rated 5 out of 5 stars

Had an undelivered issue and Nadia…

Had an undelivered issue and Nadia dealt with my enquiry in a timely and customer friendly manner. Really impressed and appreciative of the personal touch which included a free re delivery.
Would highly recommend the company for that reason - plus have been a long time buyer if their excellent dog products too!

11 August 2026
Unprompted review

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