Pooch & Mutt Reviews 

2,482
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 1,160 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service and the wide variety of tasty food and treats that their pets genuinely love every single day. Many pet owners also appreciate the knowledgeable support team, noting that staff members are always ready to help choose the right products and quickly resolve any concerns. Some reviewers were not happy with order management, mentioning frustrating problems like missing items from subscription deliveries or difficulties with unexpected account charges. A few consumers also reported receiving damaged parcels or experiencing communication delays when trying to contact customer service over the weekend.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the great taste, excellent... See more

Quality

People report positive experiences with quality, highlighting great ingredients, excellent variety, and foods... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting exceptionally fast... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising helpful staff members who... See more

Order

Customers had ambiguous experiences with order processes, as many reviewers praised the fast dispatch times,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We loveeee the treat range. We particularly always make sure we're stocked up on the Calm and relaxed range because all my 3 love the great taste. Wether it be the meaty treats or the Denti sticks 💜... See more

Rated 5 out of 5 stars

Really enjoying our latest Pooch and Mutt order. Included a gingerbread advent calendar and the pumpkin patch treats. Delivered quickly with no fuss and my dogs new favourite treat.

Rated 5 out of 5 stars

Been ordering for a year or so. My elderly dog gets pancreatitis and the gastrointestinal dry food from P n M is the ONLY food that doesn't upset her. I do blend it in my food processor first becaus... See more

Rated 5 out of 5 stars

I have been giving my dog the dental sticks for quite a whole. He has one every morning but could do the whole packet if I let him. Used to give dentastix but vet recommended I change to Pooch and M... See more


Company details

  1. Pet Store
  2. also in
  3. Animal Feed Store
  4. Pet Supply Store

Written by the company

At Pooch & Mutt, our mission is simple: to help you help them. We’re here to take the pet peeves out of pet care - challenging the one-size-fits-all approach with thoughtfully crafted choices for all breeds & needs, for life. Because no two dogs (or owners) are the same. We’re here for the real, everyday moments of pet parenting: muddy walks, fussy eaters, and the “what have you rolled in?” chaos. And we believe better nutrition should support all of it. It’s the same mindset we bring to how we work. We’re building a healthier company, with healthy people - where individuality is valued, ideas are encouraged, and no two days look the same. Because doing things properly, for dogs and for people, means never taking a one-size-fits-all approach.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(2,482)

1,136 reviews in the last 12 months

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Rated 5 out of 5 stars

LOVE

We absolutely LOVE Pooch and Mutt, the treats are our go to and we love the seasonal varieties which keep it exciting! We've also had the Dentastix calendar and we're SO impressed! Full size Dentastix for each day! 😍

2 November 2026
Unprompted review
Rated 5 out of 5 stars

We absolutely love Pooch & Mutt

We absolutely love Pooch & Mutt! One of the best pet brands out there who cater to all dogs and make treats for all seasons and celebrations which make fun photos such as autumn, christmas, easter, Valentine’s Day etc. pooch and mutt also make the best calming, long lasting fish hide chews as well and the customer service team is amazing!

1 November 2026
Unprompted review
Rated 5 out of 5 stars

A brand we've loved and trusted for the last 16 months

We’ve been using Pooch & Mutt products for a long time and couldn’t be happier!

Our three Golden Retrievers, Bonnie, Teddy and Mabel, absolutely love their food and treats. We feed their Health & Digestion kibble daily, and we’ve also used their treats and walking essentials.

As a dog owner, knowing I’m giving my dogs good-quality products that they genuinely enjoy means everything. We’ve always had a positive experience with Pooch & Mutt, and it’s a brand we’re genuinely happy to recommend.

Five stars from Bonnie, Teddy, Mabel and their very happy human! 🐾💙

30 October 2026
Unprompted review
Rated 5 out of 5 stars

Great brand!

We have been using Pooch&Mutt for years! All round great brand. Fast delivery, good priced products and full of good ingredients for your dog!

30 October 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely love this brand

Absolutely love this brand! My dog is obsessed with the food and treats! And my cats love their new cat range too! Happy animals in this house! Great ingredients and overall great company who really takes pride in the animals welfare! Fast delivery! Highly highly recommend! 🐾❤️

29 October 2026
Unprompted review
Rated 5 out of 5 stars

We absolutely love Pooch & Mutt

We absolutely love Pooch & Mutt! The products are brilliant, there’s so much choice and Ralph loves them. It’s great finding a brand that focuses on tasty products while also looking after our dogs’ health and wellbeing. Definitely a favourite in our house!

30 October 2026
Unprompted review
Rated 5 out of 5 stars

Dog loves it!

Great products my dog loves and exciting new flavours! Postage is always quick and prices are good

29 October 2026
Unprompted review
Rated 5 out of 5 stars

I highly recommend Pooch and Mutt

I highly recommend Pooch and Mutt! My 8 month old Cavapoo, Millie goes crazy for the beef collagen chews. We also love their new Christmas range after recently trying the pigs in blanket meaty treats which were a big hit. The Christmas advent calendar is giving us some festive fun to look forward to in the run up to Christmas.

28 October 2026
Unprompted review
Rated 5 out of 5 stars

Switched to the Health and Digestion range

I have recently switched my 6 month old Labrador to the Health and Digestion dry dog food. My puppy was having very inconsistent stools, having read up on the range and peoples reviews I took the chance and it has most definitely paid off. His stools are much more consistent and he hasn’t seemed to struggle with gas since as well. We are only 2 weeks into it but so far so good, I’m excited to try the rest of the range in the future.

28 October 2026
Unprompted review
Rated 5 out of 5 stars

Amazing company

Amazing company. Really care about their customers. If I could give more than 5 stars I definitely would ⭐️⭐️⭐️⭐️⭐️

7 October 2026
Unprompted review
Rated 5 out of 5 stars

Calm and relaxed

Blu had used pooch and mutt treats since day 1! His coat has improved so much and he regularly has the calming treats!

Im not saying its magic but it has worked wonders with blu

28 October 2026
Unprompted review
Rated 5 out of 5 stars

I love Pooch and Mutt!

I love Pooch and Mutt. Their website is super easy to use and setting up a subscription was a great idea. Now I never need to remember to re order my dogs food.

23 October 2026
Unprompted review
Rated 1 out of 5 stars

Pooch & Mutt

Pooch & Mutt

Anyone thinking about purchasing pet food from Pooch & Mutt should look at all reviews carefully, put a search in and look at all forums.
We had been feeding our springer spaniel the Health and Digestion dried dog food for several years. After a recent illness we started to question the food. Our dog was extremely ill vomiting, extremely lethargic and totally uninterested in eating the food. We urgently tried contacting the company, only to find there was no longer a direct number and their advice to use a chat function was not available. We ended up using their contact form. It took over 48 hours to receive a response to what was we believe a very urgent issue.
The response advised a small change to the food was made in January, when the packaging was also changed. They suggested a change in appetite was an indication a dog is not feeling it’s best!! A further response was just to reinforce their product.
Whilst trying to deal with Pooch and Mutt and on our vets advice we stopped her the Pooch & Mutt food immediately. We saw an improvement immediately, she was extremely hungry for any other food, and slowly recovered her strength and has now recovered thankfully.
I subsequently did a google search and found multiple reviews from dog owners who have suffered the same issues with the food and the lack of ownership by Pooch & Mutt.
Unfortunately after several years of buying this food, I would never use any of their products again. Their response was poor, they must be aware of the negative reviews I have seen but still claim there is no problem.
Avoid Pooch and Mutt.

22 October 2026
Unprompted review
Rated 5 out of 5 stars

Pumpkin treats 🎃

Weve been absolutely loving the seasonal pumpkin treats, our lab bodhi goes crazy for them, getting all the tricks in the book🤩🤩

27 October 2026
Unprompted review

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