Pooch & Mutt Reviews 

2,316
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,016 reviews, reviewers had a great experience with this company. Consumers frequently highlight the exceptionally fast delivery services, ensuring that orders arrive promptly and efficiently at their doorsteps. Pet owners consistently share that their dogs thoroughly enjoy the delicious treats and wide variety of high quality food options. Many people also appreciate the helpful support team whenever assistance is needed with online purchases and subscriptions. However, some customers also noted frustrating issues with the parcel packaging arriving damaged or falling apart during transit. A few other people experienced difficulties regarding subscription orders, such as missing items or incorrect deliveries.

What people talk about most

Product

Customers had positive experiences with product, noting that their dogs thoroughly enjoy the food, treats,... See more

Quality

Reviewers highlight positive aspects of quality, expressing strong satisfaction with the food and treats.... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting the remarkably fast and reliable... See more

Customer service

Consumers find customer service to be ambiguous, experiencing a mix of exceptional support and notable... See more

Order

Customers consistently note ambiguous experiences with order processes. Many reviewers report that placing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have used pooch and mutt for a couple of years now and would recommend it and it certainly helped my old dogs digestion etc. However I have noticed that the wet food has contained more and more je... See more

Rated 4 out of 5 stars

Delivers really quickly, outer box can sometimes be a little damaged but nothing inside impacted

Rated 4 out of 5 stars

Amazing products, amazing delivery timeframes, amazing website, amazing branding, everything is great. But is let down by the packaging for the delivered items. Every order always arrives damaged du... See more

Company replied


Company details

  1. Pet Store
  2. Animal Feed Store
  3. Pet Supply Store

Written by the company

At Pooch & Mutt, our mission is simple: to help you help them. We’re here to take the pet peeves out of pet care - challenging the one-size-fits-all approach with thoughtfully crafted choices for all breeds & needs, for life. Because no two dogs (or owners) are the same. We’re here for the real, everyday moments of pet parenting: muddy walks, fussy eaters, and the “what have you rolled in?” chaos. And we believe better nutrition should support all of it. It’s the same mindset we bring to how we work. We’re building a healthier company, with healthy people - where individuality is valued, ideas are encouraged, and no two days look the same. Because doing things properly, for dogs and for people, means never taking a one-size-fits-all approach.


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 58% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(2,316)

1,036 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This is a great company

This is a great company. My dog Frank has enjoyed every single product we have purchased, with the calming dental sticks being one of his favourite. I find this company extremely reliable and always a joy to deal with. Highly recommend you give them a try - you (and your pet) won't regret it!!

1 September 2026
Unprompted review
Rated 5 out of 5 stars

New products

Always great with bringing out new products ! We have tried the new freeze dried treats and they are my dogs new favourite !!

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Best subscription service

I have recently switched my dog over to the pooch and mutt wet food as he wasn’t liking what I was feeding him anymore. I purchased some individual flavours which was super easy to do. As expected, he absolutely loves it and so I set up a recurring subscription service which couldn’t have been easier to set up! It means I always have the food on order and will never run out, couldn’t ask for a better suited food for him ☺️

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Fast delivery

Fast delivery. Excellent product to cover multiple breeds and needs. I always recommend the plaque powder to other dog owners

31 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

I ordered a bag of food in error so contacted Pooch & Mutt via their contact form. I received a prompt response from Ellie who dealt with my mistake with kindness and professionalism.
It is refreshing to find a company with such excellent customer service and it is very much appreciated.

28 August 2026
Unprompted review
Rated 5 out of 5 stars

Great delivery always speedy

Great delivery always speedy, never had an issue with the products. My dogs love the kibble and the wet food. All the supplements work well for our needs.
Wish they did a larger natural treat selection like pigs ears rabbits ears etc.

28 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

I emailed Pooch and Mutt and they responded immediately and sent out a replacement straight away - customer service is second to none and I would highly recommend buying from this company

27 August 2026
Unprompted review
Rated 1 out of 5 stars

Unable to place an order

Totally frustrated as I have not been able to sign up and complete an order: I have tried six times now over two days using different cards and computers. Unable to find a phone number to contact customer services and no reply received to my message query.
Shame as I like their products but just can’t get in touch this company to find out what is wrong so just going to give up.

26 August 2026
Unprompted review
Rated 5 out of 5 stars

Best treats

My dogs absolutely love Pooch and Mutt food. We have tried pretty much every product and they love them all. The discount and offers/promotions they run mean you can always grab a bargain. Also no matter when we order we always get next day delivery even though we don’t pay for that

27 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service from pooch &…

Excellent customer service from pooch & mutt
Received wrong order by mistake but all sorted within a matter of hours and correct order on its way. Quick replys to my emails and my new order packed with free treats as a sorry. Really appreciated as my doggo loves the white fish & potato wet food and it’s a perfect crude fat content for her pancreatitis.

25 August 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant Company

We’ve used Pooch&Mutt since Ralph was a pup, initially starting with just their dentasticks to now using everything from treats, health & digestion food to their supplements! Their new Hemp oil is great and their Joint support is used in Ralph’s tea every night! The pumpkin treats have also gone down a treat!!!🫶🏻

26 August 2026
Unprompted review
Rated 1 out of 5 stars

Ingredient change

I have been with pooch and mutt for many years now and have always loved the brand but since the new packaging came in and the kibble looked different our dog has been seriously unwell with it. We have spent hundreds in vet fees only to get him sorted and opened a new bag again and the issues have all returned.genuinely annoyed and gutted at this. Unfortunately won’t be back.

25 August 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Efficient response to a query, super fast delivery.
Products get 5 star from my extremely fussy dachshund. Overall win. Great business.

25 August 2026
Unprompted review
Rated 5 out of 5 stars

Ellie was a real asset

Ellie was ever so helpful, and knowledgeable about the issue I was having with a new food allergy found in my dog. She guided me to resources where I could look at foods myself to know if they were suitable for my dog, and was ever so quick in responding to me. I found Ellie to have been a real asset to the team, and ever so kind to my concerns around my dogs food allergies. Thank you Ellie for all your help. It was greatly appreciated.

25 August 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look