poltronesofà Reviews 

80,059
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Mo & Russell just helped us purchase our first sofa as we are moving into our first house. The experience was genuinely the most seamless and enjoyable I’ve ever had. And saved us a silly amount of mo... See more

Company replied

Rated 5 out of 5 stars

We had a great shopping experience at Poltronesofà. Christina was incredibly helpful in guiding us through all the available options to find what best suited our space. She was knowledgeable, patient,... See more

Company replied

Rated 1 out of 5 stars

I purchased a sofa from the Crema store in mid-February. According to the contract, it was supposed to be delivered in mid-April, but it didn't arrive until July 2—almost three months late. I had to... See more

Company replied

Rated 5 out of 5 stars

I ordered a new arm chair from the Lincoln branch. Dave was extremely helpful and knowledgeable, easily answering any questions we had. I'll update when the chair arrives but so far a very pleasant... See more

Company replied

Company details

  1. Living Room Furniture Store
  2. Decoration and Interior Design Store
  3. Fitted Furniture Supplier
  4. Furniture Store
  5. Interior Designer
  6. Sofa Store

Written by the company

Nata a Forlì nel 1995, poltronesofà è diventata oggi il marchio leader in Italia nella vendita di divani e poltrone in tessuto. Da sempre, il nostro obiettivo è garantire ai nostri clienti un prodotto di autentica qualità, interamente italiano, al miglior prezzo di mercato possibile. Puntiamo sulla praticità, oltre che sull'estetica. Disponibilità e capillarità sono i capisaldi del nostro servizio, i nostri negozi sono aperti 7 giorni su 7 con arredatori professionali e preparati, sui quali investiamo costantemente con percorsi formativi periodici.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

80K reviews

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Asks customers to review

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Replied to 87% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(80,059)

8,126 reviews in the last 12 months

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Rated 5 out of 5 stars

Gail took the time to show us the…

Gail took the time to show us the various models and options available that met our requirements. We were able to try several sofas with different leather grades to make our decision on the colour and grade accordingly. She also shared her knowledge and experience on how to care for and maintain a leather sofa. Thanks for your time and availability.

23 August 2025
Unprompted review
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Reply from poltronesofà

Hello Jurgen,
thank you! We really appreciate your feedback.
The poltronesofà team

Rated 5 out of 5 stars

Professional and onest salesmen.

We went to see a sofa because we saw that it was with sale ,and exactly when we start seeing the first sofa Maurizio came with a very gentle manner and knows his job very well, which he persuad us which one to choose and we are very happy.

20 August 2025
Unprompted review
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Reply from poltronesofà

Hello Cettina,
thank you for your feedback!
The poltronesofà team

Rated 4 out of 5 stars

Our first experience at Poltrone Sofa

The saleswoman Angele was knowledgeable and helped us come to our choice. She offered advice and helped us decide between the two models we liked best

21 August 2025
Unprompted review
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Reply from poltronesofà

Good evening Claire, thank you for your review.
We are delighted that you enjoyed the welcome and professionalism of Angele!
The poltronesofà team

Rated 4 out of 5 stars

We knew what we wanted

We knew what we wanted. One of the items did not have the right price but the sales person discounted those. We hope to receive the couch sooner than 10 weeks.

16 August 2025
Unprompted review
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Reply from poltronesofà

Hello Ido,
thank you for your feedback!
The poltronesofà team

Rated 5 out of 5 stars

Stavros was excellent

Stavros was excellent, very helpful and cheerful. He helped us find what we need exactly on our needs.

17 August 2025
Unprompted review
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Reply from poltronesofà

Good evening Yiassemi, thank you for your review.
We are delighted that you enjoyed the welcome and advice of Stavros!
The poltronesofà team

Rated 5 out of 5 stars

exceptional customer service from the…

exceptional customer service from the lady in the store

2 August 2025
Unprompted review
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Reply from poltronesofà

Good evening Maria, thank you very much!
We are delighted to read your comment.
Our decorators are always there for you!
The poltronesofà team

Rated 5 out of 5 stars

The salesperson was very helpful

The salesperson was very helpful, informative and didn't hurry us at all. he answered our questions clearly. it was a pleasure being assisted by Maurizio.

2 August 2025
Unprompted review
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Reply from poltronesofà

Hello Pauline,
thank you, we really appreciate your feedback!
The poltronesofà team

Rated 5 out of 5 stars

Excellent display of professionalism

The whole process to make an order was so simple purely down to the professionalism patience and courtesy displayed by Andrea Constantinou
You should be very proud of the manor of this young lady
Thank you

3 August 2025
Unprompted review
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Reply from poltronesofà

Hello Anthony,
thank you, we really appreciate your feedback!
The poltronesofà team

Rated 5 out of 5 stars

Dora made it perfect again

Dora made it perfect again. Good quality and big variety of materials. Friendly staff and convenient working outs. It’s our second purchase.

1 August 2025
Unprompted review
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Reply from poltronesofà

Hello,
thank you for your feedback!
The poltronesofà team

Rated 5 out of 5 stars

Great service and good selection of…

Great service and good selection of designs and colours. We have found our perfect sofa and got useful advice from Carlos Jorge. Thanks a lot!

19 July 2025
Unprompted review
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Reply from poltronesofà

Hello Tatiana,
thank you, we really appreciate your feedback!
The poltronesofà team

Rated 5 out of 5 stars

the staff were very polite,helpful…

the staff were very polite,helpful ,eager to meet our needs after we explained what we were interested in. the whole process was fast and friendly

27 July 2025
Unprompted review
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Reply from poltronesofà

Hello,
thank you, we appreciate your feedback!
The poltronesofà team

Rated 5 out of 5 stars

Mihaela was great

Mihaela was great. She explained everything in English and made us feel welcomed and comfortable.

25 July 2025
Unprompted review
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Reply from poltronesofà

Hello,
thank you, we really appreciate your feedback!
The poltronesofà team

Rated 5 out of 5 stars

Barbara ci ha accolti in maniera…

Barbara ci ha accolti in maniera cordiale
illustrando in maniera esaustiva i prodotti secondo le nostre esigenze.

18 July 2025
Unprompted review
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Reply from poltronesofà

Buon pomeriggio Giuseppe, grazie per questa recensione.
Siamo felici che tu abbia apprezzato l'accoglienza e la professionalità di Barbara.
I nostri arredatori sono sempre a tua disposizione!
Il team poltronesofà

Rated 5 out of 5 stars

The product attracted me

The product attracted me. The salesman Antonio B. Is a very knowledgeable Salesmen.

22 July 2025
Unprompted review
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Reply from poltronesofà

Hello Tim,
thank you for your nice feedback!
The poltronesofà team

Rated 5 out of 5 stars

Professional staff

Excellent service from your staff {Andria)
She was patient, helping us to find what we actually needed.

23 July 2025
Unprompted review
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Reply from poltronesofà

Hello,
thank you for your nice feedback!
The poltronesofà team

Rated 1 out of 5 stars

Worse sofa I've ever bought material…

Worse sofa I've ever bought material got cough in 3 months also they economise and made pillows small so my daughter hits the head to the wooden frame. Never buy this shit, costed us a lot but worse sofa in my life

17 May 2025
Unprompted review
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Reply from poltronesofà

Hello Tanya,
we're sorry to hear about your negative experience, and we thank you for sharing your feedback. Our customers' opinions are important to us as they help us continue to improve. For this reason, we will make sure to share your comments with our relevant departments.
The poltronesofà team

Rated 5 out of 5 stars

They were very professional and…

They were very professional and welcoming. They have quality, cozy and comfortable sofa. I will recommend although my sofa has not arrived yet I hope it looks and feel like what I saw and ordered.

15 July 2025
Unprompted review
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Reply from poltronesofà

Hello Courage, thank you for your review.
We are committed to providing all our decorators with constant training that conveys the passion and attention that has distinguished us for over 25 years.
Our decorators are always there for you!
The poltronesofà team

Rated 5 out of 5 stars

Maurizio was an excellent sales person…

Maurizio was an excellent sales person ...very welcoming and informative. He helped me out greatly to take the right decisions when presented with multiple options. Finally when I placed the order on the 18th July, I had a last minute change in heart and changed the colour of the sofa. Later in the day I started regretting my mistake but was hesitant to try and change again to my original preference. However when I spoke to Maurizio he was very understanding, very empathic and made no fuss to accommodate my wish to change the colour once again. Great customer service and truly appreciated.

18 July 2025
Unprompted review
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Reply from poltronesofà

Good evening Pierre, thank you for taking the time to share this review.
We are committed to providing all our decorators with constant training that conveys the passion and attention that has distinguished us for over 25 years.
We are glad that Maurizio's advice and professionalism helped you choose your ideal model.
Our decorators are always there for you!
The poltronesofà team

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