Pol-Plan Ubezpieczenia Reviews 5,217

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 515 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly approach, making the service experience smooth and stress-free. Many people highlight the excellent customer service, appreciating the clear explanations, patience, and personalized attention received when choosing insurance policies. Reviewers also find the prices competitive and the overall user experience efficient and reliable. However, some customers were dissatisfied with the pricing, finding that the company's quotes were significantly higher compared to other insurers. A few other people also felt that the assistance provided was non-existent, with one reviewer mentioning being told to seek help elsewhere.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the team for being... See more

Service

Consumers find service to be positive, highlighting its professionalism, efficiency, and helpfulness. Many... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the helpfulness and professionalism of the... See more

Price

Reviewers mention positive feedback about price. Many customers praise the competitive and reasonable... See more

User experience

Users describe positive interactions with the user experience. Many customers report that everything went... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Since this isn't my first encounter with Pol Plan, I want to say that they maintain a high level of service. Ten years after my first contact, my opinion of the advisors' competence and flexibility re... See more

Company replied

Rated 5 out of 5 stars

Very nice and professional service. Mrs. Joanna Grzybowska, who helped me with the renewal of my car insurance, as well as Mrs. Katarzyna Sarnowska, who helped with the renewal of my home insuranc... See more

Company replied

Rated 5 out of 5 stars

I would like to share my very positive experience with Ms. Ewa, who assisted me with arranging my car insurance policy. She was extremely kind, patient and professional throughout the entire process.... See more

Company replied

Rated 5 out of 5 stars

I had pleasure to talk to mr Jordan Jurgiel , he has explained everything for me and listened carefully to my needs of my car insurance , I’m extremely happy with policy he got for me , I couldn’t fi... See more

Company replied


Company details

  1. Insurance Broker
  2. Insurance Agency

Written by the company

Od 2006 roku zapewniamy Polakom mieszkającym w UK profesjonalną obsługę w zakresie ubezpieczeń na samochód, dom, firmę, zdrowie oraz życie.


Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

5-star
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Rated 5 out of 5 stars

Car insurance pol plan

I had pleasure to talk to mr Jordan Jurgiel , he has explained everything for me and listened carefully to my needs of my car insurance , I’m extremely happy with policy he got for me , I couldn’t find myself a good deal on compare the market etc. I spend good few days and no results but 30min on call with Jordan sorted everything out , so definitely recommend!!!

4 February 2026
Unprompted review
Pol-Plan Ubezpieczenia logo

Reply from Pol-Plan Ubezpieczenia

Thank you :)

Rated 5 out of 5 stars

Been with Pol-Plan few years

Been with Pol-Plan few years, never had any issues. Great company to deal with. Good and quick response to my request for new car insurance policy. Top service as always. Thank you very much 😊

28 January 2026
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Reply from Pol-Plan Ubezpieczenia

Thank you :)

Rated 5 out of 5 stars

Satisfied user

I have been working with this company for over a dozen years and I am very satisfied.

24 January 2026
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Reply from Pol-Plan Ubezpieczenia

Thank you :)

Rated 5 out of 5 stars

I would like to highly recommend…

I would like to highly recommend Pol-plan Insurance, and especially Ms. Katarzyna Sarnowska, for her outstanding support in choosing the right home insurance. She was professional, knowledgeable, and very patient throughout the entire process. Ms. Sarnowska took the time to explain all available options clearly and helped me select the best insurance tailored to my needs. Thanks to her expertise and friendly approach, the whole experience was smooth and stress-free. Excellent service and great customer care.

20 January 2026
Unprompted review
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Reply from Pol-Plan Ubezpieczenia

Thank you, we're pleased to hear that :)

Rated 5 out of 5 stars

I had a great experience with Pol-Plan…

I had a great experience with Pol-Plan Insurance, especially thanks to Ms. Agata Krzyżaniak. She was extremely professional, patient, and helpful throughout the entire process of choosing the right car insurance.
Ms. Krzyżaniak took the time to explain all the options clearly, answered all my questions, and helped me select the policy that best suited my needs and budget. Her knowledge and friendly approach made the whole process easy and stress-free.
I highly recommend Pol-Plan Insurance and Ms. Agata Krzyżaniak to anyone looking for reliable and professional insurance advice.

8 January 2026
Unprompted review
Pol-Plan Ubezpieczenia logo

Reply from Pol-Plan Ubezpieczenia

Thank you :)

Rated 5 out of 5 stars

Satisfied customer

Once again, I'm very pleased with my new insurance policy with Pol Plan. As a long-time customer, this was my first time dealing with Ms. Oliwia, and I'm very pleased with her service. I think she did a great job, and I'll be asking her for help next time when choosing insurance.

21 January 2026
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Reply from Pol-Plan Ubezpieczenia

Thank you :)

Rated 5 out of 5 stars

Lidia was great made everything very…

Lidia was great made everything very simple and clear throughout whole process of renewing my policy , polplan meeting my expectations and would recommend them always!A +

16 February 2025
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Reply from Pol-Plan Ubezpieczenia

Thank you :)

Rated 5 out of 5 stars

Professional service

Professional service. They answered every single question before I made my choice. I recommend it!

26 January 2026
Pol-Plan Ubezpieczenia logo

Reply from Pol-Plan Ubezpieczenia

Thank you :)

Rated 5 out of 5 stars

Insurance very good

A very good approach to the client and his needs. Everything is well explained. Always willing to help. Friendly atmosphere .

25 January 2026
Pol-Plan Ubezpieczenia logo

Reply from Pol-Plan Ubezpieczenia

Thank you :)

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